Plenti Reviews 

2,390
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 304 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are incredibly helpful, friendly, and efficient, making the entire application journey smooth and stress free. Consumers also appreciate the exceptionally fast response times, smooth digital platforms, and knowledgeable support team members available to answer questions. People consistently describe the lending procedures as straightforward, professional, and reliable compared to traditional banking alternatives. Some reviewers were not happy with loan application rejections, noting that representatives provided no clear explanations or reasons for the declined outcomes. A few individuals also mentioned experiencing frustrating documentation requests, strict policies, and communication hurdles during the entire verification process.

What people talk about most

User experience

Customers had positive experiences with user experience, highlighting the simple, fast, and seamless... See more

Service

Reviewers highlight positive aspects of service, frequently describing the process as stress-free,... See more

Staff

People report positive experiences with staff, highlighting their professionalism, knowledge, and friendly... See more

Response time

Customers consistently note positive experiences with response time, highlighting fast replies and quick... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting responsive and friendly support... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my 3rd loan with Plenti and still won’t be my last. Great communication. Fast replies and super easy to deal with. Made the entire process so easy and painless. I’ve never had a single is... See more

Rated 5 out of 5 stars

Shirley, JUST WOW! You do as you say. At 56yo I have NEVER experience such professionalism & no manipulation! JUST WOW. WE ARE FOREVER YOURS! Give that beautiful lady a pay rise 🙏 Sooo easy. 1... See more

Rated 5 out of 5 stars

After being turned down multiple times by platforms (where I got turned down without ever getting to speak to an actual human to explain my current situation), plenti come through for me! Thank you so... See more

Rated 5 out of 5 stars

Bridie IS AMAZING. Full of knowledge, always answers the phone, and if she doesn’t know the answer, she will find out. Plenti is incredibly easy to use, and has one of the best products on the market.... See more


Company details

  1. Non-bank financial service
  2. Financial Institution
  3. Investment company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 56% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,390)

301 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I recently got my car loan through…

I recently got my car loan through Plenti and the whole process was very smooth and straightforward. The communication was excellent, and everything was explained clearly without any pressure. The team was helpful, professional and quick to respond to my questions.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and quick turnaround

Excellent Service and quick turnaround. I have been with them for over two years, and they have always assisted when I needed financial support with a good interest rate. The application, service, and staff are great.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Plenti was really nice

My experience with Plenti was really good, this being my first loan with them. The documentation was provided quickly, and the process of verification, submission and approval was seamless. I didn't have to spend much time behind them and the entire process got completed soon. The members portal is also good to view the loan profile, and the interface is nice. Highly recommended!

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Great team

Great team, prompt responses, This is how applying for a loan should be. I would definitely recommend Plenti to anybody that needs finance.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing and quick approval

Amazing and quick approval. Easy to apply and great friendly customer service.
Interest rate much better than the big 4 banks.

Thank you

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Easy to apply for and fast approval

Easy to apply for, fast and we got conditional approval instantly. Thank you so much Plenti. We were referred to another finance option before yours and the application couldn’t even be submitted over 4 weeks of trying!! So lucky we switched!

17 August 2026
Unprompted review
Rated 2 out of 5 stars

Disappointing

After spending nearly 3 hours over multiple phone calls discussing every eventuality of how my loan would work and how i wanted my loan to work i accepted the loan and had the funds clear into my bank.

Paid back a large chunk and called back to plenti to pause the direct debits (something that had been discussed at lenght as a way to pay the loan back quickly and keep incoming pays free to clear other debts) only to be be told no we dont allow u to pause direct debits.

fantastic. my whole plan has had to rejigged and now when i pay all this money back it will signifgantly affect my decision on whether plenti gets the next loan.

Be aware if u borrow funds u cannot pause your direct debits even if you are 6 months infront of your repayments.

my fault for not reading the contract too, ill cop that but never once in all the conversations of how this loan would be managed was i ever told hay hold up no we cant do that.

😑

14 August 2026
Unprompted review
Plenti logo

Reply from Plenti

Hi Ty B,

Thank you for sharing your feedback. We’re sorry to hear that your experience was frustrating, particularly after the time you spent discussing how you planned to manage your loan and repayments with our team.

We understand how disappointing it would be to find that pausing your Direct Debits wasn’t an option after making a significant repayment. While the terms of the loan outline how repayments are managed, we appreciate your feedback that this could have been explained more clearly during your conversations with us.

We’d welcome the opportunity to review your experience and the conversations you had with our team to better understand what was discussed and where we could have communicated this more clearly. You can send us an email at contact@plenti.com.au or give us a call on 1300 768 710.

We’re sorry again for the frustration and inconvenience this has caused.

Kind regards,
Bea
Customer Support Team Lead

Rated 5 out of 5 stars

After being turned down multiple times…

After being turned down multiple times by platforms (where I got turned down without ever getting to speak to an actual human to explain my current situation), plenti come through for me! Thank you so much! I now can move forward knowing my finances aren’t going to be my next problem and I’m so grateful!

13 August 2026
Unprompted review
Rated 5 out of 5 stars

I had more than a few queries which I…

I had more than a few queries which I needed answers to.I found the staff were very helpful and knowledgeable and answered them succinctly. The great part was I didn't have to wait long or press a whole series of numbers to talk to a real person

12 March 2026
Unprompted review
Rated 5 out of 5 stars

Pretty easy

The guy I dealt with Brandon, was super helpful and was great to deal with.
Applying for the loan was easy and didn’t take that long to get an answer.
Overall a great experience

6 August 2026
Unprompted review

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