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Plant Addicts Reviews 

2,140
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,352 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants, noting they often arrive healthy, full, and in excellent condition, including unique and hard-to-find varieties. People frequently highlight the exceptional packaging, which ensures items are well-protected and arrive quickly and unharmed. Reviewers also appreciate the responsive and helpful customer service, which contributes to a positive overall experience. However, some customers also noted issues with plant condition upon arrival, reporting items arriving damaged, broken, or even dead. These instances sometimes stemmed from mishandling during delivery or concerns about initial plant quality, such as leaf spot or small root balls.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the health, size, and overall quality... See more

Quality

Consumers consistently report positive experiences with product quality, often noting that plants arrive... See more

Order

Reviewers highlight positive aspects of order, often praising the ease and simplicity of the ordering... See more

Delivery service

People report positive experiences with delivery service, consistently praising the quick arrival of plants... See more

Customer service

Customers consistently report positive experiences with customer service, highlighting its helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve purchased in the neighborhood of 2 dozen blueberry plants from various places over the years. This is hands down the best packaging I’ve seen to avoid shipping damage. Plants arrived looking... See more

Rated 5 out of 5 stars

I was able to find specific cultivars that were not available or already sold out from my local nursery. The price point was comparable and it arrived right to my front door (with the soil still moist... See more

Rated 5 out of 5 stars

I've had a great experience with Plant Addicts. The plants arrived healthy, well-packaged, and exactly as described. Their selection is excellent, and the quality has been consistently good. As someo... See more

Rated 5 out of 5 stars

From start to finish, Plant Addicts is a great company, recommended to me by a plant-loving friend. The first time I ordered lilacs, I was astounded when the large boxes stood in my driveway, delivere... See more


Company details

  1. Garden centre
  2. Nursery

About Plant Addicts

Written by the company

Plant Addicts is a small, family-owned business that strives to provide the highest quality plants, gardening products, and the best customer service to our customers. Our mission is to help you create the outdoor oasis of your dreams.

Plant Warranty Free Best In Class Plant Warranty

Plant Addicts provides a free 1-year plant warranty to all bushes, trees, and perennials. Plant Addicts also provides a 30-day guarantee on all annuals and houseplants. So you can order with confidence that the plants you receive will be happy, healthy, and ready to thrive at your home!

Why Choose Plant Addicts?
  • Check Best in Class Plant Warranty & Guarantee
  • Check Family-Owned Business - Customer Service With A Personal Touch
  • Check Exclusive Plant Varieties You Can't Find Locally
  • Check Free Plant Care Advice
4,000+ Different Nursery Quality Plants Available
Plant Addicts Rewards
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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 34% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(2,140)

1,336 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Plants arrived dead

Plants arrived late. Some were wilted. We planted all 20 plants day of arrival. 2 survived. So I submitted a request for refund or replacement and they wanted pictures. I sent before and after pictures. Then they asked for before after pictures with the order number when I said basically all of the plants died. I am done with this company and want to warn everyone. Go to BiMart if you are in the Pacific NW.

19 May 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order

Easy to order! Really appreciate that aspect.

By the way, "postal code" is not a common term in the U.S. "Zip code" is what we say.

22 July 2026
Rated 5 out of 5 stars

The quality of the plants are amazing…

The quality of the plants are amazing and the packaging for delivery is just as good as the plants. This company has far exceeded my expectations and I think they are on the top tier of pricing BUT you get what you pay for and what I got was well worth the money. You get the same quality plant as you would from a high end local nursery except it comes right to your door. The customer service was exceptional. Fed ex lost my order and when I contacted them to let them know, they were amazing at shipping out a replacement immediately. I highly recommend this company. Fyi I am a plant contasoir and love odd plants and expect quality. So this says a lot alone.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Best customer service!

I think this is my third order from Plant Addicts, and I can honestly say they have some of the best customer service I've ever experienced.

Any time I've had a question or concern about one of my plants, they've responded quickly with detailed, personalized advice to help me keep it healthy. Their shipping is always fast, and they keep you updated every step of the way.

Most recently, FedEx delivered my tree upside down in the middle of a rainstorm and left it at my garage instead of my covered porch. The box was completely soaked, falling apart, and my tree arrived broken.

I reached out to Plant Addicts simply looking for advice on how to save the tree because I planned to file a claim with FedEx myself. Instead, they immediately stepped in, gave me detailed instructions to help save my tree, sent me a replacement, and even handled the FedEx claim for me.
I was genuinely blown away by how they handled everything—although I probably shouldn't have been, because every experience I've had with them has been just as wonderful.

It's rare to find a company that truly stands behind its products and genuinely cares about its customers the way Plant Addicts does. Their plants are beautiful, their customer service is unmatched, and they've earned a customer for life.
Thank you, Plant Addicts, for simply being you! I can’t remember how I found you but I’m so glad I did!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy checkout

Easy checkout, and beautiful plant. I bought this same plant about one month ago, and am happy to receive this one to keep the other one happy!

18 July 2026
Rated 3 out of 5 stars

Difficult Experience…

I wanted to purchase one plant and the sign-in process was excruciating. Trying to reset a password was convoluted at best. Not sure why you need this super security for purchasing plants. If your system for receiving payment is encrypted, what else is needed. Buying plants shouldn't be a root canal!

18 July 2026
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy! Free shipping and a 1 year warranty is incredible from an online plant store! Excited to receive our groundbreaker hydrangeas!

18 July 2026
Rated 5 out of 5 stars

First online order...Fantastic Outcome

This was my first time to order plants on line. My mom, 94, really wanted a Blue Chiffon Rose of Sharon, but none were to be found anywhere near here. I found Plan Addicts on line and was impressed with their site, their information, and what seemed like a real commitment to quality. I was not disappointed. The plants arrived three weeks ago and are thriving. Just this morning my mom asked me to come down to her room she had something to show me. Her Rose of Sharon was already blooming and she was so excited. Made my day.

24 June 2026
Unprompted review

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