Extremely disappointing experience and very poor communication. My order was supposed to arrive on 19 August, but it didn’t arrive until 21 August. At the same time, I was supposed to receive... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Mattress and bed arrived on schedule and were assembled very quickly and efficiently by two very competent technicians, all free of charge included in the price. The storage bed is of good quality and... See more
Great product, price and delivery. The quality of these products are immediately apparent, the bed frame is sturdy and fairly modern in design. The mattress may initially seem quite light but is sturd... See more
Had a bad back for a year, didn’t realize our 6 year old pocket spring mattress had began to fail. Chose a Pikolin because of previous reviews & availability of our 150x200mm requirement delivery. I c... See more
Company details
Written by the company
Tienda online oficial de Pikolin. Tienda de colchones, canapés abatibles, almohadas y complementos. Contamos con más 75 años de experiencia fabricando equipos de descanso. Llevamos los productos directamente de la fábrica a tu casa.
Líderes en el sector del descanso
Written by the company
- Más de 75 años de experiencia
- Llevamos más de 75 años de experiencia fabricando productos de descanso de calidad. Te los llevamos directamente de la fábrica a tu casa.
- 30 noches de prueba
- Ofrecemos 30 noches de prueba a nuestros clientes. ¡Pide tus productos y empieza a disfrutar de ellos!
- Nuestro compromiso con la sostenibilidad no descansa
- Más del 60% del plástico con el que se embalan los colchones y del acero utilizado en los colchones de muelles es de origen reciclado. Los colchones se fabrican con un 20% de energías verdes. El 100% del cartón que utilizamos en los packagings es de origen reciclado.
- Envío, retirada y montaje gratis
- Envío, retirada y montaje gratis en todos los productos que lo requieran.
- Paga cómodamente en nuestra web
- Te ofrecemos una experiencia de compra sin fricciones, elige entre todos nuestros métodos de pago disponibles y disfruta de tu pedido
- Nos encargamos de todo el proceso
- Desde la fabricación hasta la entrega, somos nosotros quienes nos encargamos del todo el proceso cuando compras colchones o bases.
Garantía Pikolin
3 años de Garantía en todos nuestros productos
Contact info
Ronda Ferrocarril 24, 50197, Zaragoza, Spain
- 976 30 08 64
- hola@pikolin.com
- pikolin.com
Te aseguramos los mejores precios
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Order lost, refuse to reimburse
I ordered a pillow, via Veepee, a Belgian retailer. I had to wait more than a month, send 7-8 messages to make them aware of the delay. They finally accepted they had lost my order. But that was not all: I had to wait a few more days and send 2 more messages to determine the reimbursement. Even then, they agreed to reimburse me only the pillow, not the transportation fees. As if I was the carrier responsible for the lost parcel!!! The company is an absolute embarrassment! Totally to avoid!
Reply from Pikolin
Great product
Great product, price and delivery. The quality of these products are immediately apparent, the bed frame is sturdy and fairly modern in design. The mattress may initially seem quite light but is sturdy and more than adequate for use. Overall a great shopping experience assisted by good communication and fair prices.
Bait and switch scam
Bait and switch scam. Their website gives you a price, but then when you add to cart it magically increases two fold. Ridiculous, I will never buy from them because of such low desperate tactics.
Good Products, Terrible Customer Service and Delivery
Did not deliver all goods ordered, but refuse to deliver what was ordered even after I provided proof that not all goods were delivered!!! Also delivered the bed and the other items late and the other items were not even delivered to my apartment. They made me walk to a pick up store!!!
Pikolin were very professional
Pikolin were very professional. They kept us informed of delivery times and were very prompt. The men delivering the mattresses were polite and navigated the stairs with care. They removed the old mattresses for us. The mattresses themselves are comfortable and I have noticed a difference in how much better my back and hips feel when getting up in the mornings.
Good product, the management can be better
I ordered a bed and it is a good product which was delivered within 2 weeks. The only downside is that the company gives too many orders to the delivery team for a day so they came to my place way after their normal working hours.
Todo fenomenal.
very comfortable pillows!
No contact
No contact, we can’t speak Spanish to contact your logistics department, El Corte Ingles do not seem to care either. We will think twice before ordering from them again
Fast delivery and Service
A most helpful sales team
Those people with whom we dealt were extremely helpful to both my wife and me. I had the impression that nothing was too much for them.
Easy ordering on line
Easy ordering on line. Phoned to tell us when the bed bases would arrive. Delivery people very polite and efficient, assembled beds and took the old bases away.
No es una funda termorreguladora ..!!
No es una funda termorregulador como yo esperaba...es mas bien normal.
Y como funda normal va bien, pero no es lo que compré.
Terrible service from start to finish
Terrible service from start to finish. After receiving the initial payment confirmation I had no further communication from pikolin about the whereabouts of my order and when it would be delivered. After several failed attempts at contact from myself I then persued PayPal for a full refund. After another week all I got from pikolin was an email to say my product had been refunded as they could not deliver. I will not order from this company ever again and will strongly recommend to others that they avoid aswell
Still waiting for return labels.
The product I purchased wasn't what I was expecting and I have now been waiting over two weeks and several emails to receive the labels so I can return it.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.