Pikolin Reviews 

10,548
TrustScore 4 out of 5

4.1

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See what reviewers are saying

Rated 1 out of 5 stars

Extremely disappointing experience and very poor communication. My order was supposed to arrive on 19 August, but it didn’t arrive until 21 August. At the same time, I was supposed to receive... See more

Rated 5 out of 5 stars

Mattress and bed arrived on schedule and were assembled very quickly and efficiently by two very competent technicians, all free of charge included in the price. The storage bed is of good quality and... See more

Rated 5 out of 5 stars

Great product, price and delivery. The quality of these products are immediately apparent, the bed frame is sturdy and fairly modern in design. The mattress may initially seem quite light but is sturd... See more

Rated 5 out of 5 stars

Had a bad back for a year, didn’t realize our 6 year old pocket spring mattress had began to fail. Chose a Pikolin because of previous reviews & availability of our 150x200mm requirement delivery. I c... See more

Company details

  1. Bed shop
  2. Bedroom furniture shop
  3. Homewares Shop
  4. Mattress Shop
  5. Shop

Written by the company

Tienda online oficial de Pikolin. Tienda de colchones, canapés abatibles, almohadas y complementos. Contamos con más 75 años de experiencia fabricando equipos de descanso. Llevamos los productos directamente de la fábrica a tu casa.

Líderes en el sector del descanso

Written by the company

Más de 75 años de experiencia
Llevamos más de 75 años de experiencia fabricando productos de descanso de calidad. Te los llevamos directamente de la fábrica a tu casa.
30 noches de prueba
Ofrecemos 30 noches de prueba a nuestros clientes. ¡Pide tus productos y empieza a disfrutar de ellos!
Nuestro compromiso con la sostenibilidad no descansa
Más del 60% del plástico con el que se embalan los colchones y del acero utilizado en los colchones de muelles es de origen reciclado. Los colchones se fabrican con un 20% de energías verdes. El 100% del cartón que utilizamos en los packagings es de origen reciclado.
Envío, retirada y montaje gratis
Envío, retirada y montaje gratis en todos los productos que lo requieran.
Paga cómodamente en nuestra web
Te ofrecemos una experiencia de compra sin fricciones, elige entre todos nuestros métodos de pago disponibles y disfruta de tu pedido
Nos encargamos de todo el proceso
Desde la fabricación hasta la entrega, somos nosotros quienes nos encargamos del todo el proceso cuando compras colchones o bases.

Garantía Pikolin

3 años de Garantía en todos nuestros productos

Todos los productos ofrecidos en nuestra página web, cuentan con la garantía en los términos legalmente establecidos para cada tipo de producto, respondiendo, por tanto, por la falta de conformidad de los mismos que se manifieste en un plazo de tres años desde la entrega del producto. Se considerará que los productos comercializados son conformes con el contrato siempre que (i) se ajusten a la descripción realizada por nosotros y posean las cualidades que hayamos presentado en esta página web, (ii) sean aptos para los usos a que ordinariamente se destinan los productos del mismo tipo y (iii) presenten la calidad y prestaciones habituales de un producto del mismo tipo que sean fundadamente esperables. A tal efecto, si usted considerase que alguno de los productos no fuera conforme con el contrato, deberá ponerlo en nuestro conocimiento a través del procedimiento descrito en el apartado de “devoluciones de productos defectuosos”, a través de cualquiera de los medios de comunicación puestos a su disposición a tal efecto.

Contact info

Te aseguramos los mejores precios

¡Disfruta de nuestras ofertas, siempre al mejor precio!

4.1

Great

TrustScore 4 out of 5

11k reviews

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4.1

All reviews

(10,548)

3,786 reviews in the last 12 months

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Rated 1 out of 5 stars

Order lost, refuse to reimburse

I ordered a pillow, via Veepee, a Belgian retailer. I had to wait more than a month, send 7-8 messages to make them aware of the delay. They finally accepted they had lost my order. But that was not all: I had to wait a few more days and send 2 more messages to determine the reimbursement. Even then, they agreed to reimburse me only the pillow, not the transportation fees. As if I was the carrier responsible for the lost parcel!!! The company is an absolute embarrassment! Totally to avoid!

22 March 2025
Unprompted review
Pikolin logo

Reply from Pikolin

¡Gracias por tu feed back!

Tomamos nota de sus comentarios porque nuestro objetivo es seguir trabajando con entusiasmo para ofrecerte la mejor experiencia de compra.
Esperamos volver a verte pronto. Estamos cerca de ti para lo que necesites.

Rated 5 out of 5 stars

Great product

Great product, price and delivery. The quality of these products are immediately apparent, the bed frame is sturdy and fairly modern in design. The mattress may initially seem quite light but is sturdy and more than adequate for use. Overall a great shopping experience assisted by good communication and fair prices.

21 January 2025
Rated 1 out of 5 stars

Bait and switch scam

Bait and switch scam. Their website gives you a price, but then when you add to cart it magically increases two fold. Ridiculous, I will never buy from them because of such low desperate tactics.

30 December 2024
Unprompted review
Rated 1 out of 5 stars

Good Products, Terrible Customer Service and Delivery

Did not deliver all goods ordered, but refuse to deliver what was ordered even after I provided proof that not all goods were delivered!!! Also delivered the bed and the other items late and the other items were not even delivered to my apartment. They made me walk to a pick up store!!!

4 November 2024
Unprompted review
Rated 5 out of 5 stars

Pikolin were very professional

Pikolin were very professional. They kept us informed of delivery times and were very prompt. The men delivering the mattresses were polite and navigated the stairs with care. They removed the old mattresses for us. The mattresses themselves are comfortable and I have noticed a difference in how much better my back and hips feel when getting up in the mornings.

16 October 2024
Rated 4 out of 5 stars

Good product, the management can be better

I ordered a bed and it is a good product which was delivered within 2 weeks. The only downside is that the company gives too many orders to the delivery team for a day so they came to my place way after their normal working hours.

7 September 2024
Rated 1 out of 5 stars

No contact

No contact, we can’t speak Spanish to contact your logistics department, El Corte Ingles do not seem to care either. We will think twice before ordering from them again

18 August 2024
Unprompted review
Rated 5 out of 5 stars

Easy ordering on line

Easy ordering on line. Phoned to tell us when the bed bases would arrive. Delivery people very polite and efficient, assembled beds and took the old bases away.

12 April 2024
Rated 1 out of 5 stars

Terrible service from start to finish

Terrible service from start to finish. After receiving the initial payment confirmation I had no further communication from pikolin about the whereabouts of my order and when it would be delivered. After several failed attempts at contact from myself I then persued PayPal for a full refund. After another week all I got from pikolin was an email to say my product had been refunded as they could not deliver. I will not order from this company ever again and will strongly recommend to others that they avoid aswell

20 February 2024

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