Pest UK Reviews 

Very professional very happy with both buisness

James was really communicative throughout the day, letting me know when he would be arriving and keeping me up to date with any delays.He was really professional, friendly and knowledgeable and I felt confident in the service he was providing

James was fantastic. Extremely knowledgeable and helpful. He has made me feel assured that they will get to the bottom of the problem and he has done everything possible to facilitate this so far.

Very professional and explained
everything

We called PestUk when we noticed evidence of mice in the kitchen. James Howell called round and set up traps and blocked up holes which was so reassuring. He put our mind at rest and gave us advice on how to prevent happening again. Definitely pleased with the service we got

Brilliant service and a reassuring experience

Pest UK were prompt, responsive and professional throughout. Jaz, who came out to deal with the issue, was absolutely brilliant. He immediately recognised that I was anxious and went out of his way to put me at ease. He took the time to explain what had happened, what he was doing to resolve it and answered all my questions with patience and care.

A genuinely excellent experience from start to finish. I wouldn't hesitate to recommend Pest UK, and especially Jaz.

James was very polite, and helpful, he was very informative, and did a good job.

Very professional. Always on time and ready to help.
What's most important, very effective. No problems since we start cooperating. I would recommend without hesitation.

James was really professional and informative. Gave some useful advice

The person who has been dealing with our pest control issue has been very friendly. However, despite having two treatment visits, we’ve had two more incidents, and we still have mice in the office.

During the first visit, he placed bait in the affected area, which seemed to resolve the problem. However, before the second visit, we spotted another small mouse in a different part of the office. He placed bait in that area as well, but unfortunately, the mouse is still around and has now made its way back to the original area.

I called to report this and was told someone would get back to me, but I haven't heard anything. I tried calling again, but there was no answer.

It's disappointing that we're still dealing with the same issue after two visits, especially as we haven't received any follow-up.

James arrived promptly on time and assured us he would determine the issue and resolve it as quickly as possible. Excellent service from start to finish. Very professional, friendly and reliable. The issue was dealt with quickly and efficiently, and everything was explained clearly. Highly recommend their pest control service! Especially James he is absolutely great as a person who made us feel at ease about our pest problem. If you’ve inviting a pest control into your house make sure it James!!

James Howell visited us for an issue we have had with rats entering our property. James was extremely knowledgeable and provided an excellent service to us, and our problem has since been eradicated with thanks to James and his fantastic service. If ever we are in need of further help I would be asking for James every time. He really went above and beyond to help us out

Absolutely amazing customer service with James fantastic at finding the problem and helping us get rid of the rats

Carl was amazing.
Punctual, professional and efficient.
No more wasps.
Thank you

Wonderful service from Dave,so grateful for prompt call out and help

Tricky problem quickly dealt with - thank you

Excellent visit by your member of staff and impressive personal attention over the telephone

For a Google review, it’s strongest to keep it factual and clearly framed as your experience. That makes the criticism more credible while covering the unsuccessful treatment, the circumstances preventing completion, and the refund dispute.

⭐ 1/5

Unfortunately, I cannot recommend this company based on my experience.

I contacted them to deal with a mouse problem at my property and paid for what I expected to be an effective professional pest-control service. A technician attended and traps/bait stations were placed around the property. However, the problem was not resolved. We continued to experience mice in and around the property, and the measures that had been put in place did not provide the outcome I had paid for.

There were also restrictions at the property which affected what the technician was able to do. I understand that some circumstances may be outside a pest-control company’s direct control, but my issue is that I still ended up paying the full amount for a service that, in my experience, could not be completed effectively under those circumstances and did not resolve the problem.

Eventually, the housing association was going to deal with the issue instead, so I informed the technician that there was no need to return to continue the treatment. The company has subsequently relied on this as the reason for refusing my request for a partial refund, stating that they were not given the opportunity to complete the treatment programme or provide further recommendations.

My concern with that response is simple: by that stage, I had already paid for the service, traps/bait stations had been placed, the mice were still present, and I no longer had confidence in continuing with the treatment when the housing association was stepping in to address the problem.

I did not demand a full refund. I requested a 70% partial refund because I acknowledged that the technician had attended and that some work had been carried out. I felt that allowing the company to retain 30% was a reasonable recognition of the attendance and work undertaken, while refunding the remainder because the service had not resolved the problem and could not, in my view, be carried out effectively in the circumstances.

Unfortunately, the company refused my request and maintained its position despite several emails explaining my concerns.

What disappointed me most was not simply that the treatment was unsuccessful, but the way the complaint was ultimately handled. I tried to reach what I considered a fair compromise rather than demanding all of my money back. The response was essentially that because I chose not to continue with further visits once the housing association became involved, they would not provide the partial refund requested.

I appreciate that pest-control treatments cannot necessarily guarantee an immediate result and that follow-up visits can form part of the process. However, as a paying customer, I also believe that when circumstances mean a service cannot be effectively completed and the problem remains unresolved, there should be some willingness to consider a reasonable partial refund rather than simply retaining the full payment.

Ultimately, I paid for professional help with a mouse problem, the mice continued to be present in and around the property, and I was left dissatisfied with both the outcome and the handling of my complaint.

Based on my personal experience, I would not use this company again and cannot recommend them. I would advise prospective customers to make sure they understand exactly what is included in the treatment programme, what happens if circumstances at the property prevent the treatment from being completed effectively, and what the company’s refund policy is before making payment.

I’ve deliberately kept the review focused on what happened and your opinion of the service, rather than making allegations about the company’s motives or conduct that go beyond your experience.

Great company, customer service was superb, clear and experienced advice and compassionate about the issue. The person who then came out was again clearly knowledgeable, took great care and importantly did a really thorough and professional job. The treatment was a little expensive but worth it and we very much hope has resolved our issue.