Pass Functional Skills Reviews 

1,077
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 491 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated support team for being extremely helpful, patient, and responsive throughout their entire learning journey. Consumers often mention that the online study materials, helpful revision guides, and detailed practice papers are very clear, easy to follow, and extremely useful for passing exams. However, some people mentioned that the digital learning platform can occasionally be a pain to navigate or has strict computer requirements. A small group of people also experienced communication hurdles or felt disappointed with the overall support received during their remote testing process.

What people talk about most

User experience

Reviewers highlight positive aspects of user experience, noting that the platform is easy to use and navigate... See more

Staff

Consumers find staff to be exceptionally helpful, friendly, and knowledgeable, often praising team members... See more

Customer service

People report positive experiences with customer service, noting that representatives answer phone calls and... See more

Product

Reviewers mention positive feedback about product, highlighting that past exam papers, revision guides, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been looking into Pass Functional Skills for a Level 2 Maths course to help me meet university entry requirements, and the customer service has been excellent. I’ve spoken with both Tom and Jos... See more

Company replied

Rated 5 out of 5 stars

We had tremendous support for Functional Skills Maths . The past exam papers and booklets were all really useful. The fact that you can take the exam in your own home is also a strong plus for those w... See more

Company replied

Rated 5 out of 5 stars

I’ve been thinking about gaining my Functional Skills Level 2 for a while- I’ve coped for many years without it, successfully gaining a degree, PGCE, MA and nearing completion of a PhD- but not having... See more

Company replied

Rated 5 out of 5 stars

I couldn’t have passed without pass functional skills. Great resources, very helpful and responsive. Would definitely recommend! I have avoided maths all my life because I am dyslexic and not that mat... See more

Company replied


Company details

  1. Career and Education Provider
  2. also in
  3. Distance Learning Centre

Written by the company

Pass Functional Skills is the leading provider of functional skills qualifications, supporting thousands of learners every week with their revision and exam preparation. As an Ofqual regulated exam centre our qualifications are accepted nationwide by employers, apprenticeship providers and Universities. Our market leading course improves pass rates with the vast majority of learners passing first time. Whether you need your maths and English functional skills, we are here to help every step of the way. Pass Functional Skills is powered by Pass, the AI-powered maths and English edtech platform for learners and educators.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1k reviews

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4.8

All reviews

(1,077)

467 reviews in the last 12 months

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Rated 5 out of 5 stars

Big shoutout to William

Big shoutout to William! He helped me sort everything out from start to finish. Was really friendly, took his time explaining things, and made sure I was happy with everything before we finished. It's such a nice change to get that kind of helpful service. Thank you so much

5 November 2026
Unprompted review
Rated 5 out of 5 stars

Functional skills was able to help me…

Functional skills was able to help me pass maths, way better than secondary school ever could. I found the questions involved simple and the methods are examples of what problems the real world will have for me when I have to use maths.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

A Big Thank You to William

A Big Thank You to William
William has helped me several times over the phone throughout my Functional Skills journey. He always went the extra mile to assist me, especially by making sure I didn't have to wait in long queues.
He is so friendly, genuine and understanding that even when you've had an unsuccessful exam and are feeling stressed, speaking to him makes you feel more relaxed and reassured.
Thank you, William, for your patience, kindness and continued support. You are truly appreciated!

4 November 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you so much for such a lovely review! It's wonderful to hear how much of a positive difference William has made throughout your Functional Skills journey. We understand that exams can sometimes be stressful, particularly when things don't go as planned, so it's fantastic to know that William has been able to offer reassurance and make you feel supported along the way.

Rated 5 out of 5 stars

So pleased with the service I have…

So pleased with the service I have received from Jack at Pass Functional Skills. He answered my online query with a very personal touch. Called me, offered me a fantastic deal and set it all up with no trouble. The payment process was easy and secure and I received my login the same day. Direct line for contact to Jack for when we need to book the exams. Would highly recommend. Having had my other son already through the exams I also expect that side of things to go well too. The team always respond quickly and effectively.

4 November 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you so much for taking the time to share such a lovely review! We're delighted to hear that Jack made the enrolment process so easy and provided such a personal and helpful service.

Rated 5 out of 5 stars

Great service

Great service, good dude. Tom.

4 November 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your great feedback, Ben! We're glad to hear you had such a positive experience with Tom.

Rated 5 out of 5 stars

Harry explained everything so clearly…

Harry explained everything so clearly and really put my at ease with the whole process and gave me confidence with the best way to complete the course

4 November 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your wonderful feedback, Adam! We're so pleased to hear that Harry took the time to explain everything clearly and helped you feel at ease and confident about your learning journey.

Rated 5 out of 5 stars

Harry was very friendly and helpful

Harry was very friendly and helpful, and my request was solved efficiently. An overall positive experience.

3 November 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your great feedback! We're delighted to hear that Harry was friendly, helpful and able to resolve your request so efficiently.

Rated 5 out of 5 stars

Great interaction

Great interaction, very helpful and informative

3 November 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you for your feedback, Nelson! We're so pleased to hear that you had such a positive experience and found our team helpful and informative.

Rated 5 out of 5 stars

Excellent educational solution and…

Excellent educational solution and outstanding support!
My son is starting his course today, and my experience so far has been incredibly positive. I cannot thank James enough for his help during the enrolment process. He explained all the details about the course with immense patience and provided thorough, detailed answers to every single question I asked.
This course is a fantastic solution and pathway, especially for school leavers or anyone who has been unable to continue their education for other reasons. I highly recommend it!

3 November 2026
Unprompted review
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Reply from Pass Functional Skills

Thank you so much for your fantastic review and recommendation! We're delighted to hear that you've had such a positive experience so far and that James made the enrolment process so straightforward. It's wonderful to know he took the time to answer all your questions and explain everything so thoroughly.

Rated 5 out of 5 stars

Very trust worthy

Very trust worthy, when I had trouble during the exams they tried their best to fix the problem quick and precise.

15 September 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your lovely feedback! We're so pleased to hear that our team was able to support you when you experienced difficulties during your exams.

Rated 5 out of 5 stars

I had a very positive experience with…

I had a very positive experience with Pass Functional Skills. As a Further Education teacher, I needed to achieve a Level 2 English qualification to meet the requirements for my QTLS application, and Pass Functional Skills provided a straightforward and convenient way to achieve this.

I chose to take the exam directly without purchasing the course pack, as I already had the necessary knowledge and experience. The process was clear, well organised and suited my needs perfectly. I’m delighted to have passed my Level 2 English exam and achieved the qualification I needed.

I would recommend Pass Functional Skills to anyone looking for a flexible and accessible way to gain their Functional Skills qualification. Thank you to the team for providing a service that made the process simple and convenient!

1 November 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for taking the time to share such wonderful feedback! We’re delighted to hear that we provided a straightforward and flexible way for you to achieve your qualification. Congratulations on passing your exam and taking this important step towards your QTLS application - we wish you every success in your teaching career!

Rated 5 out of 5 stars

Now I can start my life.

William was great at talking with me and setting it up. Which made the whole process much easier as he was patient and understanding. He explained everything very clearly and thoroughly. I’m excited to start revision and my life now.

31 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your wonderful feedback, Josh! We’re delighted to hear that William made the enrolment process easier with his patience, understanding and clear explanations. It’s fantastic to hear that you’re feeling excited to begin your revision journey.

Rated 5 out of 5 stars

I spoke to a man on the phone called…

I spoke to a man on the phone called Harry, he was lovely he had all the answers to the questions I had and made it very easy for me to make the choice of joining to do my math. I really appreciate the help he provided.
Thank you.

31 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your lovely feedback, Abbie! We’re so pleased to hear that Harry was able to answer all your questions and make choosing the right Maths course a straightforward experience.

Rated 5 out of 5 stars

Wonderful customer service from Tom

31 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your lovely feedback! We’re delighted to hear that Tom provided such excellent customer service. We’ll be sure to pass your kind words on to him.

Rated 5 out of 5 stars

We spoke to Tom today about advice for…

We spoke to Tom today about advice for a GCSE resit. After explaining our situation he suggested taking the L2 functional skills instead, and it’s a bit cheaper. He was really friendly and helpful, and we now feel comfortable with the course. Thanks Tom!

31 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your great feedback, Emma! We’re delighted Tom was able to understand your situation and recommend a suitable, more affordable option. It’s lovely to hear that his friendly and helpful advice has given you confidence moving forward.

Rated 5 out of 5 stars

Jacob

Jacob - helped me to extend my maths course which I don’t know I could do- so grateful. Answered all my questions and now I have more time - thank you

30 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your lovely feedback, Kendra! We’re so pleased Jacob was able to help extend your Maths course, answer your questions and give you some extra time to complete your studies. Best of luck with the rest of your course!

Rated 5 out of 5 stars

I would like to thank James and Jack…

I would like to thank James and Jack for their assistance, they have been very helpful,giving me all the necessary information and taking me step by step.

30 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for your lovely feedback! We’re so pleased to hear that James and Jack were able to guide you through the process, providing all the information you needed and support every step of the way.

Rated 5 out of 5 stars

Functional skills level 2 is the course…

Functional skills level 2 is the course to take for those looking to improve GCSE grades to grade 4. My experience was positive+ dealing with customer services on behalf of my son. Elisha was very helpful in discussing courese content. Go for premium package which includes online exam and a retake if required. My son who is grade 3 on English and Maths can study at his own pace and take exams when he is ready. This is better than retaking the full GCSE again as course content reflects todays needs. Students need to be comfortable studying online with very comprehensive study content...Excellent co to deal with, with telephone support where needed.

28 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you for taking the time to share such detailed feedback! We’re delighted to hear that you had a positive experience with our customer service team and that Elisha was able to provide helpful guidance on the course content. It’s great to know that the flexibility of the course and the support available have been valuable in helping your son work towards his goals. We wish your son every success with his studies and exams!

Rated 5 out of 5 stars

Chisom was very helpful and knowledgable…

I spoke with Chisom at Pass Functional Skills, as i had various questions regarding the course that I wanted to purchase for my Son (who is currently in home educational and has special needs). Chisom was very friendly, helpful and knowledgeable, and helped point me in the right direction! Thank you :-)

30 October 2026
Unprompted review
Pass Functional Skills logo

Reply from Pass Functional Skills

Thank you so much for your lovely feedback. Claire! We’re delighted to hear that Chisom was able to answer your questions and guide you towards the right course for your son. We’ll be sure to pass your kind words on to her.

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