The booking process was fast and easy. All the information was provided on the voucher as advertised. I will come back and review how the drop off and pickup went as I selected the Car Valet service... See more
Company replied
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The booking process was fast and easy. All the information was provided on the voucher as advertised. I will come back and review how the drop off and pickup went as I selected the Car Valet service... See more
Company replied
Booking processo was Easy. Good price and the park is near the Airport, no need for shuttle bus. Just park your car and go to the airport in 5 minutes, the camera will recognize the number plate of y... See more
Company replied
🇮🇹 Italiano Servizio davvero eccellente! Parcheggio comodo e ben organizzato, con navetta per l’aeroporto puntuale e precisa sia all’andata che al ritorno. Staff molto cordiale, disponibile e... See more
Company replied
Chosen for the extremely competitive price. Very friendly helpful staff, shuttle bus new, clean, climatized and comfortable. The lower price buys you only slightly longer waiting times (5-8 minutes)at... See more
Company replied
Written by the company
Abbiamo ideato una piattaforma facile e intuitiva per aiutarti a confrontare servizi e tariffe, trovando in pochi istanti la soluzione di parcheggio adatta a te.
Prenota e paga online o in struttura il tuo parcheggio in prossimità di aeroporti, porti, stazioni e città. Parti e muoviti su tutto il territorio nazionale senza pensieri.
E da oggi, con ParkingMyCar, paghi comodamente dall’auto anche le strisce blu!
👇 Vuoi saperne di più? 👇
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Reply from Parkingmycar
Quote Interessengruppe italian way to manage things 🤪
Reply from Parkingmycar
Reply from Parkingmycar
PROs: punctuality, reliability and efficiency
CON: during the last months price increased.
Reply from Parkingmycar
Reply from Parkingmycar
I booked a parking space through ParkingMyCar from 7:00 a.m. Unfortunately, I arrived around 40 minutes later than my booked time. That part is my responsibility, and I have never tried to deny it.
However, what happened next was completely unacceptable.
The parking facility was closed. Only then did I discover that, in 2026, this particular airport parking still does not have an automatic entrance gate. The same person who opens the gate is also the shuttle driver. This is an extremely important operational detail, yet my booking voucher never highlighted it. The only information provided was a generic sentence saying to call if necessary. Like most customers, I interpreted this as a standard emergency contact, not as an instruction that I had to call every time I arrived because otherwise I might find the parking locked.
What confirmed that this was not simply my misunderstanding was the queue of cars waiting outside the closed gate. Multiple customers were in exactly the same situation, trying to reach the parking owner by phone. The owner did not answer the calls. There was an employee on site, but he was not even authorised to open the gate. He also tried calling the owner without success and eventually told us that the parking would probably open in 10–15 minutes when the shuttle returned.
Unfortunately, I could not wait any longer because my flight departure was approaching. I had to leave and desperately search for another parking facility on the way to the airport, causing unnecessary stress and additional expense.
What disappointed me even more was ParkingMyCar’s customer service.
When I contacted them, I genuinely believed that even if I had made a mistake by arriving later than planned, they would show at least some understanding and empathy for the situation. Instead, their entire response was simply that I arrived at 7:40 instead of 7:00, therefore everything was my fault and they would not refund anything.
Even more surprising was their statement that because they had received no other complaints, they could not consider my experience significant enough to take action. To me, this response was the clearest indication of their true approach to customer service. Rather than acknowledging my experience or even attempting to understand what had happened, they completely dismissed and invalidated it simply because it did not fit their preferred narrative. That argument makes very little sense when there were several other confused drivers waiting with me outside the locked gate.
No one expected special treatment. I simply expected the company to acknowledge that there had also been a failure on the parking operator’s side. An airport parking facility should not leave customers standing outside a locked gate with no answer on the phone, especially when this possibility is not clearly explained during booking. If I had really been the only customer who arrived late without calling, why were there several other drivers waiting outside the closed gate as well?
After reading reviews here, I realised my experience was not unique. It seems that whenever something out of the ordinary happens, the easiest solution for ParkingMyCar is to deny responsibility and place the entire burden on the customer.
The most disappointing part is not the lost money. It is the complete lack of flexibility, empathy and willingness to find a fair solution. Customer service should exist to help resolve exceptional situations, not simply repeat that the customer is at fault.
I regret choosing this parking through ParkingMyCar, and based on this experience I cannot recommend their service. In 2026, customers should expect far better communication, transparency and respect than this.
Reply from Parkingmycar
Easy to use and book parking here in Sicily. Safe payment method. Highly recommend.
Reply from Parkingmycar
Great service !
My first time and not my last one, I will recommend it to everyone I know who is coming to verona .
Excellent recommendation
Reply from Parkingmycar
Rather small spaces.
Very reasonable price.
Stairway to enter/leave hard to find (though it was in plain sight).
Friendly janitor.
Reply from Parkingmycar
Basically they Just removed my reservation without any reason.
Reply from Parkingmycar
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