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Paramount Plants Reviews 

1,643
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 242 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the plants, often noting they are healthy, well-cared for, and sometimes even larger than expected. Many people appreciate the helpful and knowledgeable staff, who provide excellent advice and go above and beyond to assist. The service is frequently described as efficient, with smooth ordering processes and good communication regarding deliveries. However, some customers also noted issues with plants arriving damaged, not meeting expectations, or having quality concerns like broken branches or poor condition. A few other people also felt that delivery services could be problematic, citing delays, missed dates, incorrect tracking information, or receiving the wrong items.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many plants arriving in perfect... See more

Quality

Reviewers highlight positive aspects of quality, with many praising the excellent condition of plants upon... See more

Delivery service

Users describe positive interactions with delivery service, often highlighting prompt arrivals, good... See more

Staff

Customers had positive experiences with staff, frequently praising their helpfulness, knowledge, and friendly... See more

Service

Clients share positive opinions on service, with many reviewers describing it as superb, excellent, and even... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Purchased 3 pleached trees, they arrived promptly and in good condition. Alas one tree considerably dropped back. Paramount Plants kept in touch via email with help and advice. The tree unfortunately... See more

Company replied

Rated 5 out of 5 stars

I purchased my Tamarix Ramosissima Pink Cascade last September but have waited to leave my review until its flowering period arrived. I could not be more delighted. A few weeks ago the Tamarix se... See more

Company replied

Rated 5 out of 5 stars

We had a fantastic experience at Paramount Plants thanks to Kevin. We had been searching everywhere for the perfect Acer Firecracker, and there was one at Paramount. The manager, Kevin, really we... See more

Company replied

Rated 5 out of 5 stars

A myrtle shrub was delivered on time but was found to be badly damaged on receipt. Contacted Paramount by email who were unable to send a replacement in time - wedding anniversary gift. Refund, includ... See more

Company replied


Company details

  1. #112 of 190 best companies in Garden centre
  2. #59 of 100 best companies in Garden
  3. #5 of 7 best companies in Mulch supplier
  4. #9 of 11 best companies in Plant Display Store
  5. #25 of 49 best companies in Nursery

About Paramount Plants

Written by the company

With over 25 years of experience, Paramount Plants and Gardens has established itself as one of the UK’s leading online suppliers of mature trees and shrubs. Our expertise spans pleached trees, hedging and privacy screening, grasses, hardy palms, Japanese cloud trees, Camellias, Magnolias and Rhododendrons, topiary, mature olive trees, fruit trees, Japanese acers, tree ferns, bamboo and conifers.
We offer an extensive selection that includes many rare and unusual varieties, with a strong focus on sourcing, selling and delivering mature plants, shrubs, hedging and trees across the UK.

Our carefully curated range is designed to meet the needs of both private gardens and larger landscape projects, offering immediate impact through mature, ready-to-plant specimens.

Quality and reliability are central to our approach, ensuring every plant is selected and handled with care. Exceptional customer service underpins everything we do, from initial enquiry through to delivery. Put simply, we supply the structural planting for your garden or landscape, delivered directly to your door and ready to plant.

Quality Mature Trees & Shrubs at Sensible Prices

Written by the company

Vast Range of Plants Available To Buy Online With UK Nationwide Delivery
With more than 25 years experience, Paramount Plants & Gardens is an established plant centre and online nursery specialising in mature specimen trees and shrubs. Our knowledgeable sales team has in-depth understanding of the plants we supply and is able to offer expert guidance on selecting the most suitable options for your garden requirements.

Our Plant Heath Guarantee

Premium quality well established mature plants

At Paramount Plants & Gardens, we pride ourselves on supplying premium-quality, well-established mature plants. When cared for correctly, our plants have an exceptional survival rate, and our customers consistently praise the quality, size, and condition of every specimen we deliver nationwide. Our loyal Customers are always delighted at the quality of service and our plants. Some of our customers have been kind enough to provide us with recommendations and some fantastic feedback. All plants are inspected and guaranteed healthy at the time they leave Paramount Plants. We ask customers to check their order on delivery or collection and inform us immediately of any concerns so we can resolve them on the spot. Once accepted, we cannot be held responsible for plant loss or failure due to planting methods, unsuitable soil, weather conditions, or any other factors beyond our control. Buyers should ensure they have taken appropriate advice before purchasing. We also cannot accept liability for any neighbour or boundary disputes, planning restrictions, or legal issues relating to the placement or growth of trees, hedges, or shrubs.

Contact info

June Offer Up To 70% Off Sale Plants

40% Off Selected Trees & Shrubs - 35% Off All Plants Online

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 46% of negative reviews

Typically replies within 1 week

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4.6

All reviews

(1,643)

245 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Bought 7 screening plants,

Bought 7 screening plants,
They arrived but were juvenile and not as expected, The stems extremely thin and not as healthy as I thought, my gardener indicated that it would be 2 years more growing for them to be mature enough to leaf out and do the job that they need to do..

14 July 2026
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Reply from Paramount Plants

Good afternoon Anthony,
Thank you for taking the time to leave your feedback. We are genuinely sorry to read that you were disappointed with the plants you received.
We were, however disappointed that you chose not to contact us directly before leaving your review as this is the first time we have been made aware of your concerns. We always welcome the opportunity to discuss any issues and where appropriate work with our customers to reach a satisfactory resolution.
The trees supplied were dispatched to the size specification ordered and as with all living plants their rate of growth and establishment will depend on planting conditions, aftercare and the time of year. Many screening plants naturally require a period of establishment before putting on significant new growth.
If you would be willing to contact us we would be more than happy to review your concerns. If you could send us a few photographs of the trees together one of our horticultural team will gladly assess them and provide advice or discuss any appropriate resolution.
Kind regards
Peter

Rated 5 out of 5 stars

Excellent website and range of plants

Excellent website and range of plants, found just what I wanted. Very good communication updates and delivery service. Thank you to all involved.

17 July 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Absolutely stunning plants

Absolutely stunning plants! They took a while to arrive but immediately brought life and colour to our garden. All arrived in excellent condition, clearly well looked after at the nursery, and true to size some were even bigger than we expected! Agapanthuses are absolutely gorgeous - in full bloom. We went for more mature plants and weren’t disappointed.

16 July 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

The Magnificent 7

I bought 7 full standard Hornbeam Trees 2.75-3.25m, 6-8cm girth which were delivered on Friday. The delivery came early in the day despite me being in S. Yorkshire and the delivery guy was lovely, even brought the trees round back for me.

Trees were planted the same day using stakes and Mycorrhizal Fungi Granules from Paramount.

I couldn’t be happier with the quality of the trees and service by Paramount. They are healthy trees and much bigger than I thought which is great because my garden is very overlooked. I chose Hornbeams as they do well with clay soil, wind, are deciduous, and beautiful of course!

Looking forward to caring for these beauties and hope they continue to do well.

Would definitely recommend Paramount and use them again. I researched a lot of different companies and they were by far the most competitive with their pricing.

17 July 2026
Unprompted review
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

I ordered a large Ceanothus

I ordered a large Ceanothus. It came on its own pallet in fantastic condition. At every point the communication from Paramount Plants was excellent. This was wonderful service and I will 100% buy from them again.

3 July 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Pawel the driver was fantastic

Pawel the driver was fantastic. He was patient and willing to help us. His attitude was an extension of our experience when in the garden centre. We’ve ordered before and had bad delivery experience so Pawel was a welcome relief.

10 July 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Sambuca pink lace - Excellent healthy plant

Excellent healthy plant. Came carefully packed in a tall box. Kept upright, no broken branches, was well watered.
Delivery driver also 5star, delivered with care

15 July 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Highly Recommend!

Superb customer advice and service! Pleached trees delivered in perfect condition and growing really well. Highly recommend Paramount Plants!

1 July 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great after sales service

Purchased 3 pleached trees, they arrived promptly and in good condition. Alas one tree considerably dropped back. Paramount Plants kept in touch via email with help and advice. The tree unfortunately did not recover then I received notice a replacement tree was being delivered in a few days free of charge. Cannot thank them enough especially Peter.

14 July 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Viburnum bushesThe plants arrived in the time scale I…

The plants arrived in the time scale I asked for and in good condition and also there was good information about planting and care.

3 July 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Healthy products

Healthy products - excellent communication - helpful delivery guy.

3 July 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Very Happy

Healthy plant, good size, good price and quick delivery. Would recommend and use again.
Thanks

4 July 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Good easy to follow website

Good easy to follow website, very good information on plant care and planting tips. Delivery information excellent. Delivery driver very helpful, I explained I had recent surgery and he insisted on carrying trees to the planting area. First class.

1 July 2026
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Beautiful Tamarix Ramosissima Pink Cascade

I purchased my Tamarix Ramosissima Pink Cascade last September but have waited to leave my review until its flowering period arrived.

I could not be more delighted. A few weeks ago the Tamarix sent out numerous large, pink, feathery fronds of tiny flowers. These are fading to white now, but that is probably due to this horrible heat and lack of rain.

I was kept up to date with the delivery process throughout. I can thoroughly recommend Paramount Plants. Thank you!

9 September 2025
Unprompted review
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Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Great service

Great service
Plants in good condition
Overall very pleased

1 July 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Excellent quality and value for plants

Excellent quality and value for plants, very well packed. Very good customer service too.

1 July 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Good clear information

Good clear information, very helpful and friendly staff,
Videos of planting trees etc excellent common sense.
Great communication for delivery, first class service all round, would use paramount plants again.

26 June 2026
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

Rated 5 out of 5 stars

Good range of plants to choose from

Good range of plants to choose from. Arrived in perfect condition. Exceeded expectations in size. Delighted

18 June 2026
Unprompted review
Paramount Plants logo

Reply from Paramount Plants

Hi,
We're very pleased you're happy with your order and with our customer service. We look forward to being of service again in the future.
Thank you
Peter

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