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2.9
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I placed an order for several cans of Monster Energy Bad Apple in 13/07/2026. Upon delivery, I was highly disappointed to find out that the products sent to me were already expired as of February (02/2026) and i received them in July (20/07/2026). Selling expired food and drink items is completely unacceptable. I am currently waiting for a full refund.
When you live in the USA for 75 years and then move to France, there's some stuff you just gotta have !!
No customer service. The package was delivered and one jar of pickles was broken. I reached out via their contact form the same day and received no response. Reached out a couple of days later, and still received no response. As it was delivered to a pick-up point, I did not have the choice to refuse the delivery. Zero customer service, will not buy again.
My order didnt arrive complete and out of time
order BYPXBNLKO
i am very dissapointed with the service i got from pops america
i bought 3 seasonings, the package arrived 3 weeks after i got it, with very bad custom service from pops america, and when i openef the package, just 2 of the 3 seasonings arrived
i really want a refund from this people, and ill never buy anything here again. worst custommer service ive ever seen
Reply from Popsamerica
Thank you very much for your great review.
From the beginning, we explained to you that there was a problem with the carrier.
You ordered on September 27, your order left on September 27, the proof here: https://www.chronopost.fr/tracking-no-cms/suivi-page?listeNumerosLT=XT307711017TS&langue=fr
Your package arrived for delivery in Spain on September 29 in Barcelona. The day before, we see that the package was repackaged, it is even indicated on the Chronopost website.
On September 29, your package left Barcelona for the Getafe depot, and then nothing until October 15, the package was lost by the carrier as can happen.
In each email, you were told that they had opened a complaint, proof below, but that Chronopost and SEUR do not respond.
You requested a refund last week, but you were told, there is a search in progress, we are waiting for confirmation that the package is lost, because if we had refunded you as you requested again yesterday, you would not have bothered to go and get it 8 minutes later.
So your behavior is really not very correct, because in the end it is all our fault, but if we had proceeded with the refund, you would have had the package for free. That is why we said each time, a search is underway.
The missing product is confirmed by the repackaging of the package on 09/29/24, it was either lost or stolen from the carrier's warehouse. The refund of €2.19 has been made.
We understand that you are unhappy and we apologize again. We apologized in each email, but we did our utmost every day to ensure that the package was delivered.
That you are unhappy we understand it and we apologize again, in each email we apologized to you, but we did the maximum every day so that the package was delivered.
So your opinion is really abusive and totally wrong.
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