We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having th... See more
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See what reviewers are saying
Excellent after sales service when I needed help setting up my Navigator pool cleaner. As always, very prompt delivery. I highly recommend this company.
Company replied
I ordered a replacement dehumidifier which arrived promptly. However, there had been some changes at the manufacturers end so whilst it was the same product it was branded differently and did not come... See more
Company replied
Great Service - Winter Chemicals Needed a bit of a reminder on winterising my pool which they were able to provide over the telephone. Placed order for recommended chemicals that arrived next day, us... See more
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Company details
- #3 of 5 best companies in Outdoor Swimming Pool
- #32 of 71 best companies in Heating equipment supplier
- #2 of 3 best companies in Indoor Swimming Pool
- #28 of 75 best companies in Online Food Ordering Service
- #5 of 10 best companies in Patio enclosure supplier
- #10 of 12 best companies in Water Pump Supplier
Written by the company
PoolStore, UK online store for all your swimming Pool Products. Swimming pool chemicals, Intex above ground pools, pool covers, heaters, pool cleaning products and much more....
Contact info
Nutburn Road, SO52 9BG, North Baddesley, United Kingdom
- 02380734922
- Sales@poolstore.co.uk
- poolstore.co.uk
4.7
Excellent
217 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Excellent after sales service.
Excellent after sales service when I needed help setting up my Navigator pool cleaner.
As always, very prompt delivery.
I highly recommend this company.
26 June 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Always the fastest service and the best…
Always the fastest service and the best prices why go anywhere else.
26 June 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
delivered on time after emails etc…
delivered on time after emails etc giving delivery details, and product does what is says
25 May 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Great service Quick Delivery!
25 February 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
delivered on time
25 May 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Well priced products and rapid despatch…
Well priced products and rapid despatch but terrible service from DHL.
26 May 2026
Reply from PoolStore UK Ltd
Thank you for your review and for your positive comments regarding our pricing and rapid dispatch service.
We're sorry to hear that your experience with DHL did not meet expectations. While we work hard to ensure orders are processed and dispatched quickly, we recognise that the delivery experience is an important part of the overall service our customers receive.
We appreciate your feedback and will continue to raise any delivery-related concerns with our carrier partners to help improve the service they provide.
Thank you for your business, and we hope to serve you again in the future.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Goods delivered on time.
25 April 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
DHL extortionate delivery charges
I ordered two small items with a value of £24.17 and you wanted to add an additional £32.00 for postage via DHL. If you had used Royal Mail I suspect the charge would have been less than £10.00. Your inflexible delivery system has lost you an order and a future customer after spending several thousand pounds over the last 5 years. Do your homework or loose more Channel Islands business. Whilst you apologised, the rhetoric made no commercial sense
3 April 2026
Reply from PoolStore UK Ltd
Thank you for your feedback and for your custom over the past five years — it is genuinely appreciated.
We’re sorry to hear of your disappointment regarding delivery costs. As outlined in our terms and conditions, orders to the Channel Islands are shipped via DHL, with charges clearly displayed on our website. This ensures a fully tracked and reliable service for all deliveries to your area.
While we appreciate that alternative services such as Royal Mail may appear lower cost, they do not always provide the same level of tracking, reliability, or suitability for all consignments, which is why we have chosen our current delivery partner.
We regret that on this occasion our delivery options did not meet your expectations, and we’re sorry to have lost your order. We do, however, value your feedback and will continue to review our services where possible.
Thanks Wayne and Loz!
We were a bit nervous about buying a pool liner on-line but we are very pleased with the product and especially with the measuring and fitting service provided by Wayne and Loz. We recommend having the pool professionally measured. Wayne and Loz are lovely people and really know their job - they worked very hard, brought tanks so we could save some of the pool water for refilling, cleaned up everything and even cut the old liner into manageable chunks so we can take it for recycling. Thank you!
16 March 2026
Unprompted review
Reply from PoolStore UK Ltd
Thank you so much for your kind review! We completely understand that ordering a pool liner online can feel a bit daunting, so we’re delighted to hear that you’re so pleased with the final result.
Wayne and Loz will be especially happy to hear your feedback—they take great pride in their work and in making the whole process as smooth and stress-free as possible. It’s fantastic to know their measuring and fitting service, as well as their extra care on-site, made a positive difference.
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding from Start…
⭐️⭐️⭐️⭐️⭐️ Absolutely Outstanding from Start to Finish!
We recently replaced the liner in our 32x16 hopper pool with Poolstore, and the whole experience has been fantastic.
A big thank you to Jason and Naomi at Poolstore, who were incredibly helpful and supportive throughout the process. Their advice was spot on, especially recommending that we use their installer.
The installation team—Wayne, Los, and Eric—arrived exactly at 08:30 as promised and got straight to work. Three true professionals: friendly, hardworking, and clearly very experienced. Impressively, they completed the entire job in less than a day.
The end result is flawless. The liner fits perfectly and the pool looks even better than we expected.
Moral of the story: follow Poolstore’s advice and use their recommended installer. Do that, and you’ll receive a 5-star service from beginning to end.
Huge thanks again to Jason, Naomi, Wayne, Los, and Eric—a brilliant team and a superb result. We couldn’t recommend Poolstore highly enough! ⭐️⭐️⭐️⭐️⭐️
5 March 2026
Unprompted review
Reply from PoolStore UK Ltd
Thank you so much for your fantastic review, Mark! ⭐️⭐️⭐️⭐️⭐️
We’re absolutely delighted to hear that you had such a positive experience with your new liner replacement. It’s great to know that Jason was able to guide you through the process and that our recommendation for the installation team worked out so well.
Wayne, Los, and Eric will be really pleased to hear your kind words. They take great pride in their work, so it’s wonderful to know the installation ran smoothly and that you’re happy with the finished result.
Thank you again for taking the time to share your experience and for recommending us — it truly means a lot to the whole team at Poolstore. We hope you enjoy your pool for many seasons to come.
friendly and efficient
26 February 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Very satisfied with the chemicals
Very satisfied with the chemicals, do not cause irritation to the eyes or any other irritation.
3 February 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
There are never any problem when…
There are never any problem when dealing with them.
3 February 2026
Unprompted review
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
Always great service from Naomi
Always great service from Naomi and the team at Poolstore.
Good products, good service, good packaging, good delivery and very fair prices. What's there not to like?
5 February 2026
Reply from PoolStore UK Ltd
Thank you for taking the time to write a review. We really appreciate it.
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