If this is the same Steven, he's worked on servers I've had over, what...10 years now? (it seems like it anyway). He's always prompt, always polite, always willing to answer all my questions and e... See more
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Survival game server hosting. Rent a DDoS protected, high performance game server on our custom control panel today. Experience the Survival Servers difference!
Contact info
United States
- support@survivalservers.com
- survivalservers.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 71% of negative reviews
Typically replies within 1 week
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Server wouldn't restarted after update
Steven was quick to respond to my issue and was very helpful and clear with the cause and fix to my problem. Excellent service and would recommend Survival Servers to others!
Customer support was great!
Great support!!!!!!
What a great support! We got a fast reply and helped us through our server's clustering. 100% Recommended! Just came from other different hosting and they were NOWHERE close to Survival Servers'.
Quick and easy resolution of my…
Quick and easy resolution of my problem. They were great!
Expert Customer Service
I had issues getting the mods to run properly on the server. They promptly responded to my ticket and solved all of my issues. This has been a recurring trend with their support staff through every server we have asked them to host. I strongly recommend them over any other hosting service.
Booted up a server for me and some…
Booted up a server for me and some family to play on but once the mods were added it simply crashed. Did the typical troubleshooting things but that still didn't fix it. Contacted customer support and they had it up and running in under an hour.
Amazing customer service.
Amazing customer service.
Always super quick and professional responses.
Forever a customer with any survival crafting games.
Steven went above and beyond
Steven went above and beyond to make sure all my questions and issue were looked into and answered and responded very fast. He also gave great detail and extra information on what was causing issues and why things happened that I really liked. It was one of the best customer help interactions I have ever had and was thankful to have had his help today.
Quick and clear response to my issues
Quick and clear response to my issues, Agent took steps to take care of the issues and went above and beyond to fix further issues that came up and set up prevents for future issues
As always
As always, the staff was efficient, polite and quick at taking care of the problem I had.
Replied in record time
Peter replied in record time, took the time to review and fix issues in the file settings and load in to the server to make sure the changes fixed the issue, even made sure to inform me of the issues I caused in attempting to enter settings myself. Excellent performance!
What made my experience great is the…
What made my experience great is the knowledge the team has for solving issues and saying hey this went wrong and sould avoid this if you can so it doesn't happen again. Also the timely manner you guys answer questions and work on said issues are really good and definitely get a 10/10 out of me
The servers work really well for…
The servers work really well for competive prices. The best price to quality ratio out there. The staff are also very nice, they are quick to help you out on your server and respond very quickly.
I was a little frustrated at first…
I was a little frustrated at first since my Server did not set up correctly. Once I made a ticket I had a response within a minute and the issue was fixed within 20 minutes. I had a couple other small issues, but every time I sit in a trouble ticket it was handled fast and friendly. Excellent customer service!
Great and easy service
Great and easy service. Very polite and professional. Thanks guys!
Any time I need a server
Any time I need a server, I go to these guys. Their customer service is quick and top notch. Any time I have needed support (which has been a handful of times by now) they have always responded within the hour which is insane to me. Their prices are hard to beat as well. I am very satisfied with my history with them.
I love all the staff at Suvival…
I love all the staff at Suvival Servers. They're on point every time I have a question.
If i could rate lower i would!
First off i tried getting a server for grounded 2 but the servers were down due to grounded 2 latest update, the least they could do was put a warning somewhere bc they were aware of this issue instead of letting me purchase it without a warning. Then while im trying to get support it takes hours for someone to reply to me just for me to run into another issue, this is my first time getting a server from this company and I haven't even been able to use it.
Reply from Survival Servers
Great customer service and service provider!
Rented a Palworld 1.0 server and so far everything is running fantastic! Was having an issue with the server not being able to start properly at first but after sending in a support ticket they immediately responded back and also moved my server to another server box. The control panel is simple and clean to navigate through and having a built in FTP allowed editing the server even that much easier. Their customer service is great with quick responses and easy to talk to about game server related problems and solutions. Would highly recommend using their services for any game server needs.
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