Survival Servers Reviews 

963
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 215 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly helpful staff and the highly responsive support team for resolving various technical issues very efficiently and thoroughly. People note that the initial setting up of game servers is remarkably smooth, and representatives consistently go above and beyond to guide users through complex configurations. Some reviewers were not happy with unexpected server downtime, sudden data resets, and exceptionally slow response times when critical technical problems arose. Consumers also noted that recurring connection difficulties and persistent stability issues caused a lot of significant frustration during their daily online gaming sessions.

What people talk about most

Staff

Clients share positive opinions on staff, frequently praising their exceptional helpfulness and fast response... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as fast, efficient, and top-notch.... See more

Service

Customers consistently note positive experiences with service, highlighting fast and professional responses... See more

Response time

Reviewers mention positive feedback about response time, highlighting prompt and efficient support when... See more

User experience

Users describe positive interactions with user experience, highlighting smooth setups and intuitive controls.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

If this is the same Steven, he's worked on servers I've had over, what...10 years now? (it seems like it anyway). He's always prompt, always polite, always willing to answer all my questions and e... See more

Rated 5 out of 5 stars

Steven went above and beyond to make sure all my questions and issue were looked into and answered and responded very fast. He also gave great detail and extra information on what was causing issues a... See more

Rated 5 out of 5 stars

The service is always on top of things. Never had an issue worth complaining about. EVERY time I reach out for help, someone is there to get me back up and running within 24 hours, often less. Real... See more

Rated 5 out of 5 stars

Best 7D2D server there is! I have had multiple servers over the years and tried other companies. Yet I keep coming back to SurvivalServers. Now they even respond much faster to tickets so our downtim... See more


Company details

  1. Web hosting company

Information provided by various external sources

Survival game server hosting. Rent a DDoS protected, high performance game server on our custom control panel today. Experience the Survival Servers difference!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

963 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 71% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(963)

228 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great support!!!!!!

What a great support! We got a fast reply and helped us through our server's clustering. 100% Recommended! Just came from other different hosting and they were NOWHERE close to Survival Servers'.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Expert Customer Service

I had issues getting the mods to run properly on the server. They promptly responded to my ticket and solved all of my issues. This has been a recurring trend with their support staff through every server we have asked them to host. I strongly recommend them over any other hosting service.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Booted up a server for me and some…

Booted up a server for me and some family to play on but once the mods were added it simply crashed. Did the typical troubleshooting things but that still didn't fix it. Contacted customer support and they had it up and running in under an hour.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Steven went above and beyond

Steven went above and beyond to make sure all my questions and issue were looked into and answered and responded very fast. He also gave great detail and extra information on what was causing issues and why things happened that I really liked. It was one of the best customer help interactions I have ever had and was thankful to have had his help today.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

As always

As always, the staff was efficient, polite and quick at taking care of the problem I had.

24 August 2026
Rated 5 out of 5 stars

Replied in record time

Peter replied in record time, took the time to review and fix issues in the file settings and load in to the server to make sure the changes fixed the issue, even made sure to inform me of the issues I caused in attempting to enter settings myself. Excellent performance!

19 August 2026
Unprompted review
Rated 5 out of 5 stars

What made my experience great is the…

What made my experience great is the knowledge the team has for solving issues and saying hey this went wrong and sould avoid this if you can so it doesn't happen again. Also the timely manner you guys answer questions and work on said issues are really good and definitely get a 10/10 out of me

14 August 2026
Rated 5 out of 5 stars

I was a little frustrated at first…

I was a little frustrated at first since my Server did not set up correctly. Once I made a ticket I had a response within a minute and the issue was fixed within 20 minutes. I had a couple other small issues, but every time I sit in a trouble ticket it was handled fast and friendly. Excellent customer service!

20 August 2026
Rated 5 out of 5 stars

Any time I need a server

Any time I need a server, I go to these guys. Their customer service is quick and top notch. Any time I have needed support (which has been a handful of times by now) they have always responded within the hour which is insane to me. Their prices are hard to beat as well. I am very satisfied with my history with them.

17 August 2026
Unprompted review
Rated 1 out of 5 stars

If i could rate lower i would!

First off i tried getting a server for grounded 2 but the servers were down due to grounded 2 latest update, the least they could do was put a warning somewhere bc they were aware of this issue instead of letting me purchase it without a warning. Then while im trying to get support it takes hours for someone to reply to me just for me to run into another issue, this is my first time getting a server from this company and I haven't even been able to use it.

13 August 2026
Unprompted review
Survival Servers logo

Reply from Survival Servers

Hi Mochiii, you're right and I'm sorry. Grounded 2's latest game update broke parts of server hosting right when you ordered, and we should have had a warning on the order page instead of letting you walk into that blind. Our developers have been on it all day and I've reached out privately on your ticket to make it right. You also deserved faster answers than you got this morning. If you'd give us another shot once this settles, we'd love the chance to earn back your trust.

Rated 5 out of 5 stars

Great customer service and service provider!

Rented a Palworld 1.0 server and so far everything is running fantastic! Was having an issue with the server not being able to start properly at first but after sending in a support ticket they immediately responded back and also moved my server to another server box. The control panel is simple and clean to navigate through and having a built in FTP allowed editing the server even that much easier. Their customer service is great with quick responses and easy to talk to about game server related problems and solutions. Would highly recommend using their services for any game server needs.

16 July 2026
Unprompted review

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