Purchaseda Dell OptiPlex 7060 - Intel Core i5-8400T - 8GB RAM - 240GB SSD refurbed PC. Requested via their chat to upgrade to 16GB RAM but no SSD or operating system as I had my own 1TB SSD. Upgrade /... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Bought the hp elitebook 840 G8 in excellent condition, the laptop came in 4 days as I bought it on Friday and dhl doesn’t deliver on weekend which is not slow at all. The laptop came in prestine condi... See more
Company replied
I bought a refurbished Dell lap top a year ago for a very good price. Unfortunately, the headphone port was faulty so Stone Refurb arranged its return. The problem wasn't able to be fixed so... See more
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I was a little nervous about buying a refurbished laptop, but I honestly couldn't be happier with my experience. I ordered a Grade B laptop and was amazed when it arrived – it genuinely looks bran... See more
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Company details
- Computer Shop
- Computer Accessories Shop
- Computer & Accessories store
- Computer Hardware Company
- Computer Wholesaler
- Second-hand Computer Shop
About Stone Refurb
Written by the company
Established for 30 years, Stone Refurb are the safe and trusted choice for low price, high quality refurbished tech, and with a 5 star rated customer service.
Our range of refurbished laptops, desktop PCs, Gaming PCs and tablets all come with free UK delivery and a 1 year warranty as standard.
We have a fully accredited IT recycling facility here in the UK, and professionally refurbish and repurpose all the devices we can, giving them a second lease of life. Any piece of equipment that is not fit for refurbishment, is broken down, so that its parts can be reused or responsibly recycled, instead of being sent to landfill as harmful e-waste.
Our zero waste commitment and dedication to sustainability has been recognised, and we are approved as a zero waste to landfill provider, certified by Valpak.
That’s why we’re so passionate about giving laptops and tech a new lease of life – it saves you money and saves the planet at the same time – a win-win!
Contact info
Granite One Hundred, ST189AA, Stafford, United Kingdom
- 01785 786786
- support@stonerefurb.co.uk
- stonerefurb.co.uk
4.5
Excellent
4k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 91% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I contacted this company as I needed an…
I contacted this company as I needed an upgrade from 1tb to 2tb to MAC desktop, they kindly informed me they did not do upgrades, that was fine. I am now looking for a desktop with 2tb so I thought I would look on here, I now find I am blocked, why just for making an enquiry. very disappointed to say the least!
6 September 2026
Unprompted review
Ordered a laptop which I didn’t need to…
Ordered a laptop which I didn’t need to use immediately and discovered a fault later when I did use with the charging ports which just did not work correctly. When I tried to resolve a hardware issue later I believed they would uphold the 1 year warranty which is a lie. Told it was “wear and tear” and that I’d be charged up £75 just to assess it. Scam artists who clearly don’t fully ensure their devices work correctly before selling them, and then do everything possible to over charge to shift responsibility and dissuade you from enforcing the warranty they offer. Avoid and go with someone else.
20 August 2026
Unprompted review
Reply from Stone Refurb
Hi Nathaniel, We’re sorry to hear that you were unhappy with your experience.
It is worth noting that you first notified us of the reported fault after approximately three months of using the laptop.
We would like to clarify that we were willing to repair the laptop, as the unit was still covered by its warranty. We had arranged collection so that our Technical Support Team could inspect the reported charging issue and determine the cause of the fault.
I have also been informed by our Technical Support Team that you cancelled the collection that had been arranged for the repair. You were happy to proceed with the collection, and the collection was arranged for 3rd September as you were continuing to use the laptop until then.
The warranty exclusions should also not have come as a surprise, as these are clearly outlined on our warranty page. We provide this information to customers upfront to ensure our warranty terms are transparent and customers are aware of what is and isn’t covered before purchasing.
The £75 charge mentioned in our email would only apply if the inspection found the issue to be caused by user damage, wear and tear, liquid damage, or another fault outside the warranty coverage. It was not a charge simply for assessing a genuine warranty issue.
We were prepared to inspect and repair the laptop under warranty where the fault was found to be covered.
Very happy
Very happy with choice of refurbished laptops available. Easy to pick the specification you are looking for.
Good price and quick delivery. I would certainly recommend this company.
21 August 2026
Unprompted review
Reply from Stone Refurb
Hi Philip, Thank you so much for your fantastic 5-star review! We’re delighted to hear that you were pleased with the range of refurbished laptops available and found it easy to choose the right specifications for your needs.
It’s great to know you were happy with the price and quick delivery too. Your recommendation means a lot to us, and we truly appreciate your support. We hope you enjoy your laptop!
it was easy to order and delivery was…
it was easy to order and delivery was very quick.
10 August 2026
Unprompted review
Reply from Stone Refurb
Hi Chris, Thank you so much for your 5-star review! We’re delighted to hear that you found the ordering process easy and that your laptop arrived quickly. We really appreciate your support and hope you enjoy your new laptop!
Laptop broke
Bought a laptop at the end of 2025 and quickly it developed a line through the screen. After 3 months it stopped working so I sent it back to be fixed, which they did. It worked for a few more months but every time I logged in I had to enter the bitlocker key as evidently they hadn't tightened some screws correctly on the back of the laptop. Eventually it stopped charging. I had about 6 months of good use out of it.
1 January 2026
Unprompted review
Reply from Stone Refurb
Hi Susanne, Thank you for taking the time to share your feedback. We’re sorry to hear about the issues you experienced with your laptop and understand your disappointment.
We’d like the opportunity to look into this further and see how we can assist. Please contact our Support Team, who will be happy to review the issue and advise you on the next steps.
Very, very satisfied.. !
Very, very satisfied with my refurbed Apple MacBook book. Looks & works perfectly..
The customer service experience at Stone Refurb was superb ! I am 100% happy & satisfied. Try them ..trust me.. you won’t be disappointed..
21 August 2026
Unprompted review
Reply from Stone Refurb
Hi Philip,
Thank you so much for your fantastic 5-star review!
We’re delighted to hear that you’re so pleased with your refurbished MacBook and that everything is looking and working perfectly. It’s also wonderful to hear your kind words about our customer service team.
Thank you for choosing Stone Refurb and for recommending us. We really appreciate your support!
PC As Described
PC as described. Speedy delivery. Pre-sale technical question answered very quickly.
13 August 2026
Unprompted review
Reply from Stone Refurb
Hi Paul, Thank you for your fantastic review!
We’re delighted to hear that your PC arrived as described and that you were happy with the speedy delivery. It’s also great to know that we were able to answer your technical question quickly before your purchase.
We really appreciate your feedback and your support of Stone Refurb!
The laptop was as good as advertised
The laptop was as good as advertised, and for a good price, with accurate delivery.
5 August 2026
Unprompted review
Reply from Stone Refurb
Hi Steve, Thank you so much for your 5-star Trustpilot review!
We’re delighted to hear that you’re happy with the laptop, the price, and the delivery. We really appreciate your feedback and your support!
Amazing quality laptop
Bought the hp elitebook 840 G8 in excellent condition, the laptop came in 4 days as I bought it on Friday and dhl doesn’t deliver on weekend which is not slow at all. The laptop came in prestine condition with no marks at all except for some chips on the bottom of the laptop on the support extensions which don’t matter in any way at all. Additionally I can tell the keyboard rest board has been replaced as the elitebook wording is missing which is no problem at all.
9 August 2026
Unprompted review
Reply from Stone Refurb
Hi Freddie, Thank you so much for your fantastic 5-star review!
We're delighted to hear that you're happy with the condition of your HP EliteBook 840 G8 and that it arrived safely. We really appreciate you taking the time to share such detailed feedback, and we're pleased that the minor cosmetic marks on the underside didn't affect your experience.
Thank you for choosing us, and we hope you enjoy your EliteBook!
Great prices and equipment
Great prices and equipment; I couldn't be happier.
19 July 2026
Unprompted review
Reply from Stone Refurb
Hi Steven, Thank you so much for your fantastic 5-star review! We're delighted to hear that you're happy with our prices and equipment.
We really appreciate your support and hope to assist you again in the future.
I ordered a MacBook from Stone Refurb…
I ordered a MacBook from Stone Refurb and everything is great. However, I previously ordered the same MacBook from Back Market and they wasted my time suspended my account and refused a refund. I’ve now opened a dispute. Stone Refurb is much better as they have independent engineers.
17 July 2026
Unprompted review
Reply from Stone Refurb
Hi Duna, Thank you so much for your 5-star review! We're delighted to hear you're happy with your MacBook and that you had a positive experience with Stone Refurb.
We take great pride in the work of our independent engineers, who thoroughly test and refurbish every device to ensure it meets our quality standards. Your feedback means a lot to us, and we truly appreciate you choosing Stone Refurb.
We hope you enjoy your MacBook, and if you ever need any assistance, we're always here to help!
I was a little nervous about buying a…
I was a little nervous about buying a refurbished laptop, but I honestly couldn't be happier with my experience. I ordered a Grade B laptop and was amazed when it arrived – it genuinely looks brand new! I can't find a mark on it.
The laptop was excellent value for money, arrived quickly, was well packaged and was exactly as described. The whole ordering process was straightforward, and I'd definitely buy from Stone Refurb again.
If you're considering a refurbished laptop but are a bit hesitant like I was, I'd absolutely recommend giving them a try. Fantastic service and an absolute bargain.
19 July 2026
Unprompted review
Reply from Stone Refurb
Hi Charlotte,, Thank you so much for your fantastic review! We’re delighted to hear that your Grade B laptop exceeded your expectations and that you were pleasantly surprised by its condition.
We understand that buying refurbished can feel like a big decision, so it’s great to know our service, packaging, delivery speed, and the quality of your laptop gave you confidence in your purchase. We really appreciate your kind words and your recommendation.
We look forward to helping you again in the future. Enjoy your laptop!
Excellent support
Good prices. Very helpful patient staff support ensuring I purchased the correct PC for me. Also aftercare excellent
14 July 2026
Unprompted review
Reply from Stone Refurb
Hi Amanda, thank you so much for your fantastic 5-star review!
We're delighted to hear that you found our prices competitive and that our team was able to provide helpful and patient support in finding the right PC for your needs.
It's also great to know that you've been happy with our aftercare service. We really appreciate your kind words and your support.
Thank you for choosing us, and we hope you enjoy your new PC!
I only needed a basic nothing fancy…
I only needed a basic nothing fancy laptop. It was rates as a C which mmeant fair quality cosmetically. This didn’t bother me if it had and scratches or marks as long as it worked.
When I got it delivered 2 days later (speedy delivery) I was shocked at what was classed as C rated as there wasn’t a mark on it at all!!
I have had it for nearly a week now and it’s all good so thank you 😊
16 July 2026
Unprompted review
Reply from Stone Refurb
Hi Catherine, Thank you so much for your lovely feedback!
We're delighted to hear that you're happy with your laptop and that the condition exceeded your expectations. Our grading is designed to be conservative, so it's always great to know when customers are pleasantly surprised.
We're also pleased that the speedy delivery and the laptop's performance have met your expectations. We hope it continues to serve you well for a long time to come.
Thank you again for your kind words and for choosing us!
Smooth service and a great laptop
Really happy with my purchase. I was looking for a decent refurbished laptop without spending too much.
The website was easy to use, ordering straightforward, and the laptop arrived the next day. I was apprehensive about ordering a Grade B laptop, but decided to go for it. I was expecting a tired looking machine with internals that work really well. What I received was a laptop that looks and works pretty much brand new.
I'll definitely use the company again for other tech purchases.
29 June 2026
Unprompted review
Reply from Stone Refurb
Hi Tom, Thank you so much for sharing your experience with us.
We are delighted to hear that you are really happy with your refurbished laptop and that the ordering process, delivery speed, and overall experience met your expectations.
We understand that buying a Grade B device can sometimes feel like a bit of a gamble, so it is fantastic to hear that the laptop you received exceeded your expectations and looked and performed almost like new. Our aim is always to provide great value while ensuring our refurbished devices meet a high standard.
Thank you again for choosing Stone Refurb. We truly appreciate your support and look forward to helping you with your future technology purchases.
A very happy one
29 June 2026
Unprompted review
Reply from Stone Refurb
Hi James,
Thank you so much for your 5-star review! We're delighted to hear you had a very happy experience with us.
Your kind feedback really means a lot to the team, and we hope to see you again in the future!
Bought refurbished laptop
Bought refurbished laptop, came next day although it was classed as fair, it was in good condition, unfortunately charger stopped working next day, contacted them and received replacement next working day. Good service would recommend
7 July 2026
Unprompted review
Reply from Stone Refurb
Hi Alex, Thank you so much for your 5-star review! We’re delighted to hear that your refurbished laptop arrived quickly and was in better condition than expected.
We’re sorry the charger developed a fault, but we’re pleased we could resolve it quickly and get a replacement sent out the next working day. Your satisfaction is very important to us, and we really appreciate your recommendation. Thanks again for choosing us!
I couldn't be happier Outstanding Customer Service and Excellent Quality ⭐⭐⭐⭐⭐
I couldn't be happier with my experience.
The laptop arrived very well packaged and was delivered promptly by DHL. I was genuinely delighted with the quality and condition of the Dell Latitude. It was described as Grade C, but in my opinion it was in far better condition than expected, almost like new. The battery health was also excellent, which was a real bonus.
There was one small issue when the wrong power lead was supplied. However, this is where Stone Refurb really impressed me. I contacted customer support and was dealt with by Marianne, who replied within minutes. She immediately arranged for the correct lead to be sent out by DHL, and it arrived the very next day. Mistakes can happen with any company, but it's how they're dealt with that really matters, and their customer service was outstanding.
From start to finish, the communication, professionalism and support were first class. I wouldn't hesitate to recommend Stone Refurb to anyone looking for a quality refurbished laptop. Based on my experience, they offer excellent value for money and genuinely outstanding customer service.
2 July 2026
Unprompted review
Reply from Stone Refurb
Hi Colin, Thank you so much for taking the time to share such a detailed review.
We’re really pleased to hear that you’re happy with the Dell Latitude and that it exceeded your expectations in both condition and battery health. It’s also great to know that the delivery and packaging met a high standard.
We’re especially glad that the issue with the power lead was resolved quickly and that you were happy with the support you received from our team. We always aim to put things right as swiftly as possible when issues do arise, so it’s great to hear that reflected in your experience.
Your kind comments and recommendation are greatly appreciated and will be shared with the team.
Really well refurbished machine
Really well refurbished machine at a decent price, promptly delivered. Can't ask for more.
22 June 2026
Unprompted review
Reply from Stone Refurb
Hi Shaun,
Thank you for your lovely review!
We’re really pleased to hear you’re happy with the refurbished machine, the price, and the prompt delivery. It’s great to know everything met your expectations.
We really appreciate your support and hope to see you again in the future.
Reply from Stone Refurb
Hi Ian,
Thank you for your kind review!
We’re really pleased to hear you found the website clear and the service quick, and that everything met your expectations.
We appreciate your support and hope to see you again soon.
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