SimpleFinancial Reviews 

364
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast and efficient loan process, noting that applications are smoothly approved in a timely manner without any major hassles. People also appreciate the incredibly helpful and friendly staff who provide reliable guidance and considerate support when financial assistance is needed most. However, some customers also noted that they received smaller loan amounts than initially requested or experienced unexpected loan denials despite meeting basic requirements. A few reviewers were dissatisfied with customer service interactions, mentioning unhelpful agent responses, frustrating communication delays, and difficulties resolving issues.

What people talk about most

Service

Clients share positive opinions on service, consistently highlighting fast, reliable, and efficient... See more

User experience

Users describe positive interactions with user experience, highlighting that the application process is fast,... See more

Customer service

Consumers find customer service to be positive and helpful when they need it most. Reviewers frequently... See more

Response time

Customers report extremely positive experiences with response times, noting that turnaround and loan... See more

Staff

Customers consistently note positive experiences with staff, highlighting fast, courteous, and very helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very fast on every level!! Extremely user friendly making the application process quick and easy. The funding was in my account in just a few minutes. Turn around time to reapply is also surprising... See more

Company replied

Rated 5 out of 5 stars

E-transfer took a little long due to bank side and an issue with Interac. But they noticed it themselves and reached out informing me it’s been sent but they see there’s been a delay. Very good custom... See more

Company replied

Rated 5 out of 5 stars

This is my first time receiving a payday loan and the experience was AMAZING! MY car payment was due and was stuck I've applied on other websites before and never went through with the loan because th... See more

Company replied

Rated 5 out of 5 stars

I especially want to iterate the need for more companies like Simple that doesn't gouge the customer with a percentage rate that realistically isn't possible to the normal Canadian that just needs a... See more

Company replied


Company details

  1. Loan agency
  2. Alternative Financial Services
  3. Financial Institution
  4. Non-bank financial service

Written by the company

At Simple Financial, your peace of mind is our priority. We understand that life can bring unexpected expenses, and our mission is to provide a safe, reliable, and stress-free borrowing experience when you need it most. As a licensed payday loan provider in Ontario and British Columbia, we operate strictly under provincial laws and regulations, ensuring every loan is offered with full compliance and transparency. Our clients can feel confident knowing they are working with a responsible lender that puts fairness and integrity first. What sets us apart is our commitment to: Customer Service: We treat every client with respect, care, and understanding. Transparency: Clear terms, no hidden fees, and honest communication. Speed: Quick approvals and fast access to the funds you need, when you need them. Whether it’s an urgent bill or an unexpected situation, we’re here to help you bridge the gap with dignity and efficiency. At Simple Financial, we believe in making short-term lending straightforward, safe, and supportive for all our clients.


Contact info

4.8

Excellent

TrustScore 5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(364)

363 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast and easy!

5 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi there,

Thanks so much for the kind review! Fast and easy in three words — that's exactly the experience we aim for. Really appreciate you taking a moment to share this.

Warm regards,

Rated 5 out of 5 stars

Very helpful thank you

Very helpful thank you

4 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Harold,

You're very welcome, and thank you for the kind review! Being genuinely helpful is what we aim for on every interaction, and we're glad it came through for you. We're always here whenever you need us again.

Warm regards,

Rated 5 out of 5 stars

Simple finachial is the best fast and secure.…

Your company did me a huge favor thank you so much.

4 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Andrew,

You're so welcome, Andrew — this really means a lot! Being able to make a real difference when it counts is exactly why we do what we do. Take care, and we're always here whenever you need us.

Warm regards,

Rated 5 out of 5 stars

Fast and easy

4 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Charles,

Thanks a lot for the kind review! Fast and easy — that's exactly the experience we work toward every day. Really appreciate you taking a moment to share this.

Warm regards,

Rated 5 out of 5 stars

Was a great experience

Was a great experience. Very efficient
Highly recommend them

4 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Neil,

Thank you so much for the recommendation and the kind review! Efficiency is something we take seriously — every minute matters when someone needs help. Really glad the experience delivered for you.

Warm regards,

Rated 5 out of 5 stars

I applied for a personal payday loan…

I applied for a personal payday loan from Simple Financial for $300 and initially was denied. Then i received an email say they took another look at my application and decided to approve me for $150. The contract was ready and waiting to be signed. I really appreciate them for suvh goid faith. I would highly recommend them!

4 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Amy,

Thank you so much for sharing this — it's a review that really means a lot to us. We take a second look at applications whenever we can, because a "no" isn't always the final answer, and every situation deserves a fair review. Really glad we could get to yes and offer something that worked. Take care, and thank you for the recommendation!

Warm regards,

Rated 5 out of 5 stars

Fast service and courteous

Fast service and courteous

3 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Mary,

Thank you so much for the kind review! Being fast is important, but so is treating every client with courtesy — we're really glad both came through for you. We appreciate you taking a moment to share this.

Warm regards,

Rated 5 out of 5 stars
SimpleFinancial logo

Reply from SimpleFinancial

Hi Donna,

Thank you so much for the 5 stars and the kind review! Being fast is one of our top priorities, and it's really nice to know it made a difference for you. We appreciate you.

Warm regards,

Rated 5 out of 5 stars

no sticky red tape

There was no sticky red tape and the money was in my account in no time at all. Highly recommend

3 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Heidi,

Ha, "no sticky red tape" — we love that! That's exactly what we set out to eliminate, so it's really rewarding to hear it landed that way for you. Thanks for the recommendation, and we appreciate you.

Warm regards,

Rated 5 out of 5 stars

great thank u need it add to my rent…

great thank u need it add to my rent god bless you all

3 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi there,

Thank you so much for the kind words! We're really glad we could help when it mattered — being there for real, everyday needs like rent is exactly why we do what we do. Wishing you all the best.

Warm regards,

Rated 5 out of 5 stars

Fast, easy service

The service was fast and easy. I got a decision quickly.

3 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Anita,

Thanks so much for the kind review! Getting a quick decision matters — waiting around isn't something anyone should have to do. Really glad the experience felt fast and easy on your end.

Warm regards,

Rated 5 out of 5 stars

Service is great

Service is great. Application and response are very quick. Would recommend.

3 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Tammy,

Thank you for the kind review and the recommendation! A great application experience backed by quick responses is what we aim for every time, and we're glad it played out that way for you. We appreciate you.

Warm regards,

Rated 5 out of 5 stars

Quick easy renewal process needed it this month

Quick and easy renewal process worked out good for me this month waiting for my 2600$ tax refund so glad this was available pretty simple system to use even for me 80

3 September 2026
Unprompted review
SimpleFinancial logo

Reply from SimpleFinancial

Hi Donald,

Thank you so much for the wonderful review! Renewals are meant to be the easiest part of the whole experience, and we're really glad the system worked smoothly for you this month while you wait on your refund. And for what it's worth — hats off to you for being so comfortable navigating it all! We appreciate you sticking with us.

Warm regards,

Rated 5 out of 5 stars

Response

Response , very quick , instant service once connected

1 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Janet,

Thank you so much for the kind review! Once we're connected, moving fast is exactly the standard we hold ourselves to — no unnecessary delays. Really glad the experience felt that way for you. We appreciate you taking a moment to share this.

Warm regards,

Rated 5 out of 5 stars

The service was great

The service was great. Easy to fill out. Excellent response time.

1 September 2026
Unprompted review
SimpleFinancial logo

Reply from SimpleFinancial

Hi Patricia,

Thank you so much for the kind review! A straightforward application backed by quick responses is exactly what we aim for, and it's really nice to hear all three pieces worked well for you. We appreciate you taking the time to share this.

Warm regards,

Rated 5 out of 5 stars

Exactly as advertised

Quick, to the point. Got my loan exactly as advertised. (You'd be surprised how many "exactly as advertised" places are not exactly as advertised. Would recommend with confidence

1 September 2026
SimpleFinancial logo

Reply from SimpleFinancial

Hi Peter,

Ha, we love this — thank you! Being "exactly as advertised" really shouldn't be a rare thing, but we know it too often is, so it means a lot that we earned your confidence. No hidden surprises, no fine-print gotchas — that's the promise, and we're glad we delivered on it. Really appreciate the recommendation.

Warm regards,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look