size? Reviews 

37,527
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 3,973 reviews, reviewers had a great experience with this company. Customers frequently praise the knowledgeable and friendly staff who make shopping extremely enjoyable, always ready to offer expert recommendations and exceptional personal assistance during their visits. Buyers also highlight the impressive collection of exclusive streetwear and top-brand trainers, alongside remarkably smooth and reliable international shipping services. However, some customers also noted frustrating issues regarding damaged packaging, missing interior support materials, or previously worn items arriving at their door. A few consumers similarly experienced troublesome delivery problems, such as parcels being sent to the wrong address, missing contents, or entirely incorrect products being delivered.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting great options for trainers and clothes... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting quick shipping, helpful... See more

Order

Consumers find order experiences to be deeply divided, as while many reviewers praised the easy process,... See more

Service

Reviewers highlight positive aspects of service, consistently praising friendly and attentive staff members... See more

Staff

Customers had positive experiences with staff, frequently highlighting attentive service, expert advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Nice. Im size? fans from Malaysia country. I love to buy adidas product thru this retailer. Very easy to place order and have direct shipping to Malaysia. But i hope someday, size? gonna improve their... See more

Company replied

Rated 5 out of 5 stars

Its easy to purchase from Size Edinburgh. Over the years I have purchased a mass of trainers. Most are still boxed, a few doublers so I can wear the ones I really like. Just over 200 pairs in my colle... See more

Company replied

Rated 5 out of 5 stars

Zach was a great! I came into the shop and was greeted immediately, we discussed different items I was Interested in and when I couldn’t decide Zach recommend a newly stocked bag that had just hit the... See more

Company replied

Rated 5 out of 5 stars

Really helpful guy in your Arndale store, we were about to leave as one of the other assistants was seemingly uninterested. He stopped to help and nothing was a bother to him, hence why we bought the... See more

Company replied


Company details

  1. Streetwear store
  2. also in
  3. Clothing Shop
  4. Men's clothes shop
  5. Shoe shop

About size?

Written by the company


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About size?

Back in 2000, our goal was to provide niche footwear and brands to thriving subcultural spots in the UK – London, Manchester & Brighton.

Today, we’re global with more than 25 stores across the UK, Europe and over the Atlantic. It doesn’t just stop here though, size? is where art, music, sport and fashion collide, we curate the latest footwear collections from iconic brands like adidas, ASICS, HOKA, Salomon and many more.

As a brand, we constantly have a finger on the pulse of culture and curate the latest footwear collections, size? exclusives and sought-after collaborations while running projects and events all year round. On top of this, size? access is a free membership that allows you to unlock a number of benefits on our size? launches app, including equal chances of winning draws, early access to exclusive releases and events, birthday perks and much more.

Download size?launches Contact us via Customer Care

Contact info


4.2

Great

TrustScore 4 out of 5

38k reviews

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4.2

All reviews

(37,527)

4,006 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Trainers arrived in good time

Trainers arrived in good time, boxed up really well so as to keep them in perfect condition.
Only issue was that there should of been a spare set of different colour laces in the box, but they were missing.
Thats why its not 5 stars

5 November 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to leave us a 4 star review, we appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Marcy was so lovely and helpful

Marcy was so lovely and helpful! Trust her advice 🙏

5 November 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thanks for ticking 5 stars.

It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
size? Customer Care Team

Rated 5 out of 5 stars

App easy to navigate

App easy to navigate. Quick delivery. Good price with introductory 10% off. Quality product

5 November 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to give us a 5 star review.

We hope all your future experiences with us are just as good.

Thanks again,
size? Customer Care Team

Rated 4 out of 5 stars
size? logo

Reply from size?

Hi,

Thanks for taking the time to leave us a 4 star review, we appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Good price and quick delivery

Good price and quick delivery

4 November 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to give us a 5 star review.

We hope all your future experiences with us are just as good.

Thanks again,
size? Customer Care Team

Rated 4 out of 5 stars

Royal Mail told me parcel was delivered…

Royal Mail told me parcel was delivered at 6.13 pm but not received. Next day at lunchtime the parcel was delivered but had caused stress and worry. Royal Mail not good .

4 November 2026
size? logo

Reply from size?

Hi,

Thanks for taking the time to leave us a 4 star review, we appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Nike tennis classic great price…

Nike tennis classic great price delivered next day

4 November 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Faultless

Great service from website ease to delivery. Evri "lost" my parcel shocker!! Size recent my parcel as soon as I explained what happened. They are very helpful, emails detailing what's happening with your parcel etc. Great company.

28 February 2026
size? logo

Reply from size?

Hi,

Thanks for ticking 5 stars.

It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
size? Customer Care Team

Rated 5 out of 5 stars
size? logo

Reply from size?

Hello,

We're always trying to better the service that we offer, so it's great to see that you gave us top marks.

If there's anything else we can help with please do get in touch.

Thanks again for the review,
size? Customer Care Team

Rated 5 out of 5 stars

Fast delivery and great service

Fast delivery and great service

28 October 2026
size? logo

Reply from size?

Hello,

We're always trying to better the service that we offer, so it's great to see that you gave us top marks.

If there's anything else we can help with please do get in touch.

Thanks again for the review,
size? Customer Care Team

Rated 5 out of 5 stars

Everything was great

Everything was great

4 November 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Shoes arrived quickly

Shoes arrived quickly, they didn’t suit me so I returned them and the return process was simple and I got my refund with no hassle. Would order from here again.

28 October 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 5 out of 5 stars

Over the years I've brought a quite a…

Over the years I've brought a quite a few items from Size? And they've never let me down on speed of delivery and choice. Will continue to be a dedicated customer for years to come.

27 October 2026
size? logo

Reply from size?

Hi,

Thank you for choosing to shop with us and for taking the time to leave us a 5 star review; we really appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch.

Kind regards,
size? Customer Care Team

Rated 1 out of 5 stars

Ordered £200 trainers paid extra £5.99…

Ordered £200 trainers paid extra £5.99 for next day delivery. They came about 5 days late so could not gift them to my son abroad as they arrived after I had flown out. I had several conversations with both size and the delivery company both of which sent me back and forth to the other company. I sent the trainers back over a week ago and still do not have my refund to this date. No apologies not updates so it’s looking like £200 down the drain

27 October 2026
size? logo

Reply from size?

Hey Parl,

Thank you for contacting us at size? Customer Care.

I'm sorry to hear about the delay with your trainers and the trouble you've had chasing up your refund since sending them back - that's certainly not the experience we want you to have. I'd like to get this looked into properly for you, so please could you drop us an email at customer.service@size.co.uk with your order details? We'll get this sorted as quickly as possible.

If you require further assistance, please get in touch with us.

Thanks,
Saleaha,
size? Customer Care.

Rated 5 out of 5 stars

Ben C was really helpful and knowledge…

Ben C was really helpful and knowledge about all the shoes. I didn’t feel rushed at all and will definitely be returning to the store!

3 November 2026
Unprompted review
size? logo

Reply from size?

Hi,

Thanks for ticking 5 stars.

It's a real team effort to make sure everyone gets the right level of service, and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.

Thanks again for your review,
size? Customer Care Team

Rated 2 out of 5 stars

Very poor customer services

Package didn’t get delivered. I know it was down to Royal Mail, but I sent 2 emails to customer services and both have been ignored. It’s now been over 10 days and not heard anything. Very poor considering you get an automated email saying they will try and contact you within 24 hours.
I have had a full refund and that was only because I called customer services.

27 October 2026
size? logo

Reply from size?

Hey Scott,

Thank you for contacting us at size? Customer Care.

We're glad to hear you've had your refund sorted, but we do apologise that our email responses didn't reach you sooner, that's not the experience we want you to have with us. We'd like to look into this further, so please do pop us an email at customer.service@size.co.uk with your order details and we'll make sure this gets the attention it deserves.

If you require further assistance, please get in touch with us.

Thanks,
Saleaha,
size? Customer Care.

Rated 5 out of 5 stars

Adidas purchase

Repeat customer, always receive great service and delivery arrives promptly.

2 November 2026
size? logo

Reply from size?

Hello,

We're always trying to better the service that we offer, so it's great to see that you gave us top marks.

If there's anything else we can help with please do get in touch.

Thanks again for the review,
size? Customer Care Team

Rated 1 out of 5 stars

Never received my order from Size

Never received my order from Size? that was shipped to Netherlands and they are refusing to issue a refund. Even courier shows package was not delivered. Unbelievable. .. have purchased from them before but will never in the future.

2 November 2026
Unprompted review
size? logo

Reply from size?

Dear Customer,

Thank you for contacting us at size? Trustpilot Reviews.

Thanks for letting us know and I'm sorry to hear about this. Please pop over to our Contact Us page via the link below and our team will get this sorted for you as quickly as possible: https://www.size.co.uk/pages/contact-us.

Thanks,
Imrana,
size? Trustpilot Reviews.

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