Shosha NZ Reviews 

-1 Star. Terrible service. Placed order and 4 days later the label for courier hasn't even been created. I ordered something from Aussie and it arrived before they have even packed my order. Avoid. Don't waste your time or money.

The Shosha Quit device . It's useless, the flavors are rubbish and last a few hours before they need to be replaced.The device itself does zero, you may as well use a straw and save yourself some money. It has not helped with quitting infact it makes you want to go out and buy a vape or cigarette, frustration levels with it are at max.

Very disappointed with my experience.
I purchased a lighter from this store for $55. When I got it home and used it for the first time, the flame burst out at an excessively high level and could not be adjusted down. I returned to the store within a couple of weeks to have the issue looked at.
The staff member attempted to adjust the lighter but was unable to do so. Despite this, I was told that because the lighter had been used, they would not replace or repair it. I was also told that any marks on the lighter must have been caused by me, even though I had only used it once and had not dropped or damaged it.
I then contacted customer support, hoping the matter would be properly investigated. Unfortunately, after reviewing the store’s comments, they declined to offer any replacement, repair, or refund. I was disappointed that there appeared to be no independent assessment of the faulty lighter itself, despite the fact that the fault was present on first use and was still evident when I returned it.
What disappointed me most was not the loss of $55, but the lack of willingness to properly investigate the issue or give the benefit of the doubt to a genuine customer raising a concern about a product that appeared to be faulty from the start.
Based on this experience, I would be reluctant to purchase from this store again. I feel ripped off. Any other company would just replace or fix it for something just cost only $55. But this company wasn’t even willing to fix it for me. Very dissatisfied

Bought a SMOK IPX80 on November 13th, stopped charging on 7th March and they refused to do a thing because of their store policy of 3 month warranty. Wrote to HO and they dont want to know about it either. Manufacturer warranty is 6 months with SMOK which they wouldn't acknowledge. Terrible service and they've just lost a loyal customer of 5 years.

I want I to the shoals shop on k-
Road where a bunch of nice young ladies used to work: I joked with the guy beyhind the counter that we now have fat old men like us working here. The guy absolutely freaked out and started screaming at me threatened to call the cops. I explained to him that I was just breaking his balls and making a joke but somehow that wasn’t enough. He kept screaming at me and behaving very aggressively even after I apologised said I was joking. I wouldn’t go to this place until the nice young ladies are
Working there again but that’s just my opinion.

Very bad after-sales service, they do not give any answers, they do not solve anything, you have to send them like 5 emails for nothing. And worst of all, they do not return your money, nor do they look for the lost product. they are a shame online.

Our local store is fantastic! The team are friendly and eager to help. The selection of products is excellent and the store is always clean and shiny.

Shosha is leaving fake reviews on google for all there stores! This is clearly obvious and also something that is illegal under the Fair Trading Act! with fines like
$200,000 for individuals; and
$600,000 for companies or other body corporate.
there being shady and going against the consumers grantee act and getting away with it! ill be passing this information onto the correct people to deal with this as i have solid evidence from current employees at Shosha stores stating the never served these customers leaving reviews.

Had to return my vape ....
Cool 3 month warrenty what could possibly go wrong with it been shosha right ?

Took in saturday was told no i have to wait till monday , but its under warrenty shouldnt i be able to just swap it now ?
No i had to wait till today to get it aproved ....🤬
Vape wasnt charging had made all my pods leak and waisted alot oc expensive juice but shosha had no effs to give about that considering it was a faulty vape that caused this
Thsn i was tolc that i coulf only get the battery replaced not the full kit so if i wanted any pods i woulc have to buy these (cash only i must add) would shosha not just give me the whole kit ? Absolutly not

I will not recommend shosha to anyone again

I would rather go elsewhere now to buy my juices ! And i definitely will NOT be buying my replacement pods from you guys ill be walking across thd road and i dont care if they cost more than you
Absolutly terrible customer service and the muck around was un called for !

There was no need to stress a smoker to vape customer out like that

Matt at the Hamilton East store on Cambridge road is amazing! He’s so helpful and just a all round friendly guy with a great sense of humour too!

Ordered online and gave my shipping address. They took my money fine then emailed me a day later to say they don’t ship to Australia. Fair enough, don’t know why they would accept the order to start with, but ok. Said they will refund my purchase. After a month of phone calls I keep getting told the accounts team haven’t authorised the refund and haven’t got back to us. An absolute rip off company. Don’t trust them at all!!!

The staff was unhelpful, and service was slow when I requested assistance. I wouldn’t here again

I’ve been waiting for my order since last August. Sent emails and no reply. Horrible customer service

I bought a pipe from the Ashburton store, and unfortunately, it didn’t meet my expectations. The quality was subpar, and it didn’t function as well as I had hoped. However, the store had decent customer service, and the selection was okay. Hoping for better quality next time

Ashburton store sold me the worst pipe I’ve ever used. Doesn’t work and not able to get a refund when I went back. Do not buy the pipes!!!! WORST QUALITY and complete waste of money

Went to the pukekohe store today looking to spend a good 300 plues dollars to outfit my self my wife and my 20 yeaar old daughter with new bits and was told my 4 year old was not allowed in the store at all. so it is shoshas view that i leave my child out of site in a car, meaning that infants or thoes children with medical dependiences can not be in store at all. i have a feeling if i was a single female with her infant they would not have blinked as my wife has had our son with her before in the pukekohe store and no one said a thing. this interactrion shows a discriminatory company policy against parents with dependant children and men.

Today I went to get my usual vape juice they were out of stock and offered me an alternative. Unfortunately, when I filled my vape, their was a horrible rotten fruit taste and smell. Shosha eastgate refunded me no questions asked. They also let me know the Stanmore Rd store had what I was looking for. I arrive there got the juice and went to pay for it. Server asks my daughter for ID as she came in with me. I know it's irrelevant how old my daughter is if she does not have ID on her. I accepted that as I know that law. I asked the pink haired woman when was it ok to come back as this was the only store in stock. She looked at me and straight up said "never" in a very screwed up voice. I was a loyal customer, spending about $500 every few months.
This BS really got to me. I will not be using Shosha again.

Customer Service guy was rude unhelpful and then deliberately made it harder to get click and collect.