Serenity Chemicals Limited Reviews 

186
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

All great thank you. I have been using this product for quite a few years but this is the first time buying direct from Serenity. I will always try to purchase direct now as I received not only the be... See more

Rated 1 out of 5 stars

I was looking into buying 3 small bottles of un scented wash through amazon prime account, tge soap was cheap enough but at the checkout i noticed a hefty 5.00 delivery charge which was way too much b... See more

Company replied

Rated 5 out of 5 stars

As a health care worker, I’ve been using sanitizing personal hygienic products quite a lot during my work and also at home. Alcohol gels are great but with my sensitive skin, I wasn’t able to use th... See more

Rated 5 out of 5 stars

My order arrived timely and in perfect condition. As for some time now, I find Serenity's products are excellent! Over the years, I've ordered a few different items, but mostly the foam handsanitizers... See more

Company details

  1. Chemical Manufacturer
  2. Hygiene articles wholesaler

Written by the company

We are a customer service oriented company supplying ethical hygiene supplies, innovative cleaning products and other useful products to make life a bit easier while doing our bit for the planet!


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

186 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(186)

12 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

All great thank you

All great thank you. I have been using this product for quite a few years but this is the first time buying direct from Serenity. I will always try to purchase direct now as I received not only the best price but excellent customer service from Andrew who exceeded my expectations. In addition the service was quick and the packaging was a very sturdy box. The lids are screw top with tamper proof seals. I decant the product into pump dispensers which produce the foam well for easy application. I like the fact that the original liquid I usually choose is not scented. Thanks very much again for the 5L containers (we rinse out and re-purpose those when empty for jobs in the garden and porch so there is no plastic waste) and for your efficient, friendly and professional customer service. Best wishes to you all.

17 August 2026
Rated 5 out of 5 stars

As usual

As usual , prompt delivery, great service from Andrew when i have any questions and excellent products that guarantee the safety of my patients and clinic.

29 July 2026
Rated 5 out of 5 stars

Ordering was easy

Ordering was easy , web site easy to use , the product I use is very good and I certainly recommend it Viresist .. delivery was very fast . All I all a very good product and company

18 June 2026
Rated 5 out of 5 stars

My New Supplier

My previous supplier of hand foam had gone out of business and I discovered Serenity whilst searching for a suitable replacement - one that kills nasty things such as Norovirus as well as the usual suspects.

My initial order had a missing item but this was sorted out immediately by Andrew and with incredibly fast delivery.

Customer service is superb and this is the way you retain customers! I have also ordered spray cleaner and wipes and will be using this extremely professional company from now on.

27 May 2026
Rated 5 out of 5 stars

Both the products and the service…

Both the products and the service offered by the company are outstanding. The jasmine hand sanitiser is used by my whole family. It is superb.
The courier damaged my last order and Andrew stepped up and rectified it, arranging for replacements to be sent out immediately.

10 March 2026
Rated 5 out of 5 stars

Highly recommended!

I've been buying products from this company for years & will continue to do so! Ethical & trustworthy products, reasonably priced, delivered promptly & great customer service.

21 February 2026
Rated 1 out of 5 stars

Issues rectified

Bottle didn't have a seal on it and half of it emptied into the box and bag in transit. When I contacted the company on several occasions no one came back to me. Very poor.

This situation has been satisfactorily concluded for me although there had been some issues with the courier and delivery. There had obviously been a problem with Comms and the company weren't aware of my issues. I withdraw the 1 star as the issue has been rectified.

29 January 2026
Rated 5 out of 5 stars

My order arrived timely and in perfect…

My order arrived timely and in perfect condition. As for some time now, I find Serenity's products are excellent! Over the years, I've ordered a few different items, but mostly the foam handsanitizers, which I swear by. They are alcohol free, gentle on the skin, no residue, importantly antibacterial and the scented ones are delightful. Thank you very much for the gift of the pocket/travel size of the Winter Spice foam handsanitizer, which smells truly divine. I hope you'll make more of that one! Thank you for your fantastic products and service!

28 February 2025
Rated 5 out of 5 stars

Norovirus deterrant

Really lovely smell to all 5 pumps I am on a cruise and Moro virus is around. Religiously using to keep germs at bay

4 January 2025
Serenity Chemicals Limited logo

Reply from Serenity Chemicals Limited

Thank you! I hope you are having a wonderful holiday and staying free from norovirus!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look