SENG Sverige Reviews 

Product quality is great but delivery took longer

Delivery took longer than expected. Two half-mattress where delivered instead of one double

The beds are great,the service in the shop as well,but the waiting time from placing the order to the delivery, takes MONTHS

Never buy .. better to buy from ikea … u need to pay less and going long .. here u will pay much but it will go just 3,4 year …. And they dont have any 25 years garrenty… they r speaking lie when they r selling ….. if u need to see fails write me i sill send u photos and video with details…..

Rosetta i Lund was very nice and did great

Special thumbs up to Seng Halmstad. The they really stod up and helped me out as a new comer to Sweden. It was very much appreciated that a young girl called Aulona I thing she was called was fluent in English and that sold it for me really. Keep up the good work, pleasure doing business with you!!

Lee from Seng served us and we were greeted with a smile and great service from the start. Her knowledge of beds enabled us to make a great choice on what we were after. I would highly recommend coming to Seng and asking for Lee 😊

Leah is the best sleep specialist. She was very kind, professional and patient while guiding us through the mysteries of springs and foams. If you are looking for a bed in Skåne region, you need to come here and vist Leah.

Strong customer service and excellent product

We just purchased a new bed from Seng in Linköping. Maria was very helpful with guiding us through the process and we ended up with a bed we are very happy with. I can highly recommend them!

Have submitted a warranty claim over 6 months ago. Seng approved the submission and they have not followed up with us since.

We check with the company only to hear the same excuses. "Our systems are slow" or "we're waiting to hear back from the manufacturer". Anything but a solution or accountability.

How useful can the guarantee be if the customer service is so slow to resolve the issue? Customer service personnel have been professional but the actual service by the company has been very poor.

Update: Customer service has not responded to multiple emails for 2 more months. Store managers are not available when calling and do not return calls or messages either. Tried several times to reach a new manager Ibrahim in Stockholm without success.

Great experience from the very first second.
We went in to the shop and Monica, who is the manager, was ready to make the whole thing to the best experience which was over our expectations in a positive way.

We walked out from there with the best feeling and have now become the new owners to a very nice and comfortable continental luxury bed.

We can only recommend the store “SENG” and Monica to anyone who wants the same service and professional advice for a nice bed, a better bedroom and peaceful sleeping 👍👍👍

We have received an amazing professional care and good customer service from Snobben (Surya) at Seng Helsingborg. He has provided all the required information very politely and patiently. The collection at the store is superb with good offers.
Definitely recommend to visit and check the collection.
Thank you.

They sent me a broken bed.
I ordered 3 items they took my money and sent me 2 items
I will never shop anything from this site and told everyone not to buy anything from babylove säng

I bought a bed in October at SENG Kungen Kurva with my pregnant wife.
I precisely asked in English (I don't speak Swedish) to make the delivery upstairs (10th floor with elevator) and not on the curve / street.
When the delivery guys from Bring (in fact it's people that are receiving delivery requests by a central company but SENG has no real control on the delivery quality...), they told me it was on the curve and they won't bring it upstairs. Of course, I refused the delivery.
As I complained to SENG, SENG told me it's my fault because on the Swedish invoice it was delivery on the curve.
My wife, now gave birth and I live alone with her, I NEVER asked for delivery on the curve as I believe only a mad person would want to carry this upstairs alone and I'm 200% sure I made it clear to the seller it needed to be brought upstairs during the delivery.
After calling to SENG, they called BRING, tried to organize another delivery, SENG were supposed to call me back within 10 minutes, they never call back. I had to drive to the shop to ask about updates...
While being at the shop (a Friday evening), I asked their employee to inform their manager to call me first thing in the following morning. He never did.
I had to email them on Tuesday to finally get an answer "call the shop asap".
The manager, completely unprofessional pointing out its my fault if there is a mistake because they wrote what I asked... Of course, it's their seller's voice vs mine, but shouldn't you give benefit of the doubt to your customers ?
Also, what kind of manager calls their customers "my friend" ? Since when the customer relationship transformed into a so called friendship ?
Here is what I said to their manager, I'm not your friend, I'm your customer. I deserve respect and proper service from the sale process to the delivery & after sale.
After that, he stopped talking and hung up on me. How rude is that ? They'll say, the connection cut, but I know I was still talking and suddenly it cut.
I stopped trying to talk to them, finally, managed to get my bed delivered but here are the latest surprises, both mattress delivered were dirty - black dirt... probably due to the storage and plastic that was broken allowing contact with dirt on the floor at their warehouse... and even the linen covering their mattress was broken.
I'm tired of dealing with such bad customer service that I won't even try to run after a compensation.
I haven't tried the bed yet. Maybe it's good, maybe not.
What I know is, for the same price, you could get an IKEA bed, maybe IKEA sounds bad but at least it's a global company that knows how to behave with customers instead of being amateurs.
I strongly recommend future bed shoppers to go and buy your bed somewhere else.
The bed can be good but when you spend +1.5k€ (+16000 SEK) the product AND service AND delivery should be good, not just product.

Thanks for reading this.

Excellent and professional advice!
We’re very happy with the bed we chose!