good service
31 August 2026
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Company details
Written by the company
sefam.co.uk is the online store of Sefam Medical Ltd, a UK-based supplier of CPAP equipment and accessories for the treatment of obstructive sleep apnoea. We provide masks, cushions, headgear and consumables for patients who have been prescribed CPAP therapy, with a focus on making ongoing treatment as simple and accessible as possible. Our store is designed for private patients in the UK, offering straightforward ordering, clear pricing, sizing guidance before you buy, and reliable delivery from our warehouse in Lincoln. VAT relief is available to customers who are chronically sick or disabled. As part of Sefam Group, a global manufacturer of CPAP devices, we combine product expertise with a direct-to-patient approach, ensuring customers receive genuine products and trusted support. We are committed to providing a professional, efficient service and helping patients maintain effective long-term therapy.
Contact info
Unit 6, Blackthorn Way, Five Mile Business Park, LN4 1BF, Lincoln, United Kingdom
- customerserviceuk@sefam-medical.com
- sefam.co.uk
4.4
Excellent
11 reviews
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Quick turnaround
Quick turnaround, helping to minimise the disruption of not having a working machine
6 August 2026
Reply from Sefam.co.uk
Thanks, Darren! Being without a working machine is no fun, so we're really pleased we could get you sorted quickly. Give us a shout whenever you need anything.
Made enquiry..answered soonest....gave…5 star
Made enquiry..answered soonest....gave me a link which took me straight to part I wanted....placed order and was with me in 36hrs. Can't ask for much more. Excellent service.
30 July 2026
Reply from Sefam.co.uk
Thank you for such a lovely, detailed review! It's great to hear the whole thing ran smoothly — quick answer to your enquiry, straight to the right part, and with you inside 36 hours. That's exactly how it should work, and we're really pleased it did. Thanks for taking the time to write it up.
Reply from Sefam.co.uk
Really kind of you to say — thank you! Glad the quality, price and delivery all landed well. We're here whenever you need us.
Hassle free and prompt delivery.
14 July 2026
Reply from Sefam.co.uk
Thanks for the review! Simple and quick is what we aim for, so it's great to hear that's how it went. We're always here if you need anything.
Reply from Sefam.co.uk
Thank you for the kind words! Glad to hear the product is working well for you and that it arrived promptly. Much appreciated, and we're here if you need anything.
Always extremely helpful if ever I need…
Always extremely helpful if ever I need to get in touch. Super quick delivery on items too. Couldn’t be better.
24 June 2026
Reply from Sefam.co.uk
Thank you so much for the wonderful review, Andrew! We're delighted to hear our team has always been on hand when you've needed us, and that your deliveries have arrived nice and quickly. Feedback like this really means a lot to everyone here at Sefam. We look forward to helping you again whenever you need us.
Reply from Sefam.co.uk
Thank you for taking the time to leave a review! We're delighted to hear your first order with us went smoothly and that you're happy with the service. We look forward to helping you again in the future.
Reply from Sefam.co.uk
Thank you for the great review! We're really pleased to hear the masks have been reliable for you and that your deliveries have arrived on time. That's exactly what we aim for, and we look forward to helping you again in the future.
Reply from Sefam.co.uk
Hi Guy,
Thank you for your feedback. We’re pleased to hear your order arrived quickly, correctly packed, and complete.
We’re concerned by your comment regarding the CPAP mask inserts being at the end of the manufacturer’s shelf life. We don’t currently have any records showing out-of-date stock, so we’d like to investigate this further. Please could you email customerserviceuk@sefam-medical.com an image of the packaging please so we can investigate ASAP?
Thank you
Sefam Medical Ltd
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