SCG - Be More Together Reviews 

3,844
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,020 reviews, reviewers overwhelmingly had a great experience with this company, consistently praising the overall quality of customer support. Customers frequently praise the dedicated staff for being exceptionally helpful, friendly, and incredibly quick to resolve various technical problems. People note that account managers go above and beyond to ensure seamless communication and reliable ongoing support for their business needs. Some reviewers were not happy with communication delays, mentioning unanswered messages and frustrating wait times when trying to fix urgent issues. Consumers also experienced difficulties with initial connectivity setups, noting that it required multiple calls and persistence before finding a lasting solution.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that account managers and support teams are... See more

Customer service

Customers had positive experiences with customer service, consistently praising the helpful, professional,... See more

Service

Users describe positive interactions with service, highlighting smooth transitions and efficient support.... See more

Response time

People report positive experiences with response time, highlighting consistently fast and efficient... See more

User experience

Clients share positive opinions on user experience, highlighting smooth setups and helpful support agents.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

SCG is a breath of fresh air after having had terrible service from my last phone provider. Openreach erroneously took my business line and allocated it to someone else. Coral at SCG was really unde... See more

Rated 5 out of 5 stars

My account manager, Steph, has been amazing. Personable, honest, quick to respond and never flaps. She has been promoted & moving to new accounts, I will miss her but a well deserved promotion! I'm su... See more

Rated 5 out of 5 stars

Extremely knowledgeable and very helpful support engineer. I’d had a new router that wasn’t doing its job. The engineer fixed the first issue quickly but we were both baffled as to why the router sig... See more

Rated 5 out of 5 stars

I had a problem accessing our portal today, and Seerish was very patient with me whilst we reset the password and tried different avenues to gain access. As usual, a top-notch service. Thank you


Company details

  1. #4 of 96 best companies in Telecommunications service provider
  2. #3 of 63 best companies in Internet Service Provider
  3. #2 of 35 best companies in Mobile network operator
  4. #2 of 2 best companies in Telecommunication school
  5. #2 of 9 best companies in Telecommunications Contractor

Written by the company

We have brought 2 Circles, NSN and Hello Telecom under one brand as SCG Together to give our Customers and Partners a supercharged service provider that is so much more than the sum of its parts. Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Be More, Together with SCG

Written by the company

We make it our mission to understand what you need
Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,844)

950 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing

Ben is very polite and helpful and goes above and beyond to make sure he is solving any issue we have. I would highly recommend him.

3 September 2026
Rated 5 out of 5 stars

The service has been second to none.

The service has been second to none.

Any time I need help Fiona is super responsive from fixing my mistakes, to showing me aspects of the system that we could be utilising, to updating us on hopeful future changes.

Can't recommend them enough!

2 September 2026
Rated 5 out of 5 stars

Major issue with our Router

Major issue with our Router due to Thunderstorm and then a change from copper to fibre, the help we received was great and the person was extremely patient talking us through what to do.

1 September 2026
Rated 5 out of 5 stars

The support teams follow up on any…

The support teams follow up on any issues I have had has improved alot in the last couple of months. If I report an issue I am communicated with every step of the way until the issue has been resolved. Thank you for making my job easier.

1 September 2026
Rated 5 out of 5 stars

AIG Women's Open 2026

We had a few pre-planned meetings so the work ahead was understood and tight timelines met. We discussed deployments dates and what I needed to have ready prior onsite. Pleasure to work with a great team that understood the importance of a TV streaming environment, Broadcast and Media. We had great feedback from all parties, stakeholders etc. Thank you

25 August 2026
Rated 5 out of 5 stars

Excellent service from SCG

Excellent service from SCG. The move from broadband to fibre was handled smoothly and professionally, with clear communication throughout. We are very pleased with the faster and more reliable connection.

28 August 2026
Rated 5 out of 5 stars

Excellent service from Hanees

Excellent service from Hanees.

He has been extremely helpful, responsive and professional throughout, and has taken the time to get everything sorted for us. Very happy with the service provided and would highly recommend.

26 August 2026
Rated 4 out of 5 stars

Excellent service and support

Excellent service and support.

The customer service is great; however, their billing team is a pain.

The account managers do their best to assist and resolve the issues, but the billing team ensures that the experience is ruined.

26 August 2026

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