SCG - Be More Together Reviews 

3,746
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,004 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff and account managers for their exceptional helpfulness, responsiveness, and friendly demeanor, often going above and beyond to assist. People appreciate the high level of customer service, noting the attentive and personalized approach to resolving requests efficiently. The service provided is frequently described as excellent, with many highlighting the smooth processes and quick response times for issues. Reviewers often feel valued and supported, appreciating the dedicated account managers who provide personalized attention. Many highlight the company's ability to offer effective solutions to challenges, ensuring smooth transitions and installations. The knowledgeable staff consistently resolves issues quickly, contributing to overall customer satisfaction.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, efficiency, and proactive... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising the prompt, friendly, and... See more

Service

Reviewers mention positive feedback about service, highlighting its excellent and responsive nature, with... See more

Response time

Clients share positive opinions on response time, with many praising the prompt, friendly, and efficient... See more

User experience

Users describe positive interactions with user experience, often highlighting the helpfulness and knowledge... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience with Chadleigh as our new account manager after previously having an awful time with another team member who no longer works for the company. She showed a huge amount of patience tryi... See more

Company replied

Rated 5 out of 5 stars

We have had a very positive experience with SCG over the last few years we've been using them. We have our office lines through them, plus a large number of mobile SIMs too. Our account manager is Ben... See more

Company replied

Rated 5 out of 5 stars

My account manager, Steph, has been amazing. Personable, honest, quick to respond and never flaps. She has been promoted & moving to new accounts, I will miss her but a well deserved promotion! I'm su... See more

Rated 5 out of 5 stars

Extremely knowledgeable and very helpful support engineer. I’d had a new router that wasn’t doing its job. The engineer fixed the first issue quickly but we were both baffled as to why the router sig... See more


Company details

  1. #4 of 97 best companies in Telecommunications service provider
  2. #3 of 63 best companies in Internet Service Provider
  3. #2 of 34 best companies in Mobile network operator
  4. #2 of 2 best companies in Telecommunication school
  5. #2 of 10 best companies in Telecommunications Contractor

Written by the company

We have brought 2 Circles, NSN and Hello Telecom under one brand as SCG Together to give our Customers and Partners a supercharged service provider that is so much more than the sum of its parts. Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Be More, Together with SCG

Written by the company

We make it our mission to understand what you need
Whatever your business needs, SCG has the experience and know-how to help optimise the ways in which you communicate so that you can achieve greater heights of efficiency and productivity.

Contact info

4.9

Excellent

TrustScore 5 out of 5

4k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.9

All reviews

(3,746)

988 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Help was great

Help was great, professional and polite, called back within the minutes they stated on a number of occasions, our issue could not be resolved and that was not for the want of SCG trying it was down to the handset, thanks.

22 July 2026
Rated 5 out of 5 stars

Working with Ian and his team was…

Working with Ian and his team was nothing less than excellent. Efficient communication throughout. Always provided the best recommendations and never tried to oversell. Most important the finished product and connectivity quality is amazing. We installed internet connection, comms equipment and 3 access points. The whole experience was seamless. Thanks to Ian and his team.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Hemil Provisioning team excellent install help!

I would like to thank Vincent and Lee from the provisioning team in our Hemil base. I have a customer who owns a large chain of convenance stores that often requires broadband and phone system upgrades. In the last instance the broadband and phone system provisioning was of an incredible standard which made roll out and implementation of services seamless. This left the customer extremely happy and myself delighted as the system was rolled out efficiently and with no hassle. Extending my warmest appreciation to both Lee and Vincent on their help. Keep up the good work gents!

21 July 2026
Rated 5 out of 5 stars

From a shaky start to a fantastic…

From a shaky start to a fantastic conclusion, what can I say about the service support team at SCG? Carl and Daryl have restored my faith in business internet services. We feel our concerns have been not only taken on board, but positively addressed and sorted. Living proof that the right people are in the right job and are more than willing to go the extra mile to ensure the smooth running of our internet systems (which cover many aspects including tills, security etc), does not detrimentally impact upon the busy demands our business places upon us. Thank you wholeheartedly for your first rate support.

17 July 2026
Rated 5 out of 5 stars

Coral

Coral, our account manager was extremely helpful and resolved our issue. Communication was great.

17 July 2026
Rated 5 out of 5 stars

Reliable IT Support

We've had a great experience with the IT support from SCG, especially Ben Pennifold. He's always quick to respond whenever we have an IT issue and gets things sorted as soon as possible.
Ben is friendly, helpful, and easy to deal with, which makes a big difference when something isn't working. We really appreciate all the support he's given us and wouldn't hesitate to recommend SCG.
Thanks, Ben, for all your help!

16 July 2026
Rated 5 out of 5 stars

Amazing Service

Amazing Service. To have a personal contact at the end of a telephone line, should you have any questions or access questions or issues. Thank you to Ben Penfold and the team for always providing such amazing support.

15 July 2026

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