SoleCup Reviews 

514
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fantastic quality of the travel mugs, beautiful designs, and the remarkably prompt delivery service. Many consumers deeply appreciate the clever design features, such as the handy tea infusers and protective cork sleeves that successfully prevent hands from burning. Some reviewers were not happy with the lid design, mentioning specific issues with the mechanism closing properly or causing occasional liquid spills. A few people also noted that the glass can get quite hot when filled with freshly boiled water and that the steam relief valve feels unusual.

What people talk about most

Product

Customers consistently note positive experiences with product, praising the excellent quality, nice design,... See more

Quality

Consumers find quality to be positive, highlighting excellent and well-made products. Reviewers frequently... See more

Delivery service

Users describe positive interactions with delivery service, consistently noting prompt and fast dispatch... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a super small company - always able to help…I needed a replacement lid for a bottle & they were happy to send one out free of charge. Also a replacement seal for an original sole cup & again in... See more

Rated 5 out of 5 stars

I love my SoleCups! Easy to keep clean, 530ml of tea is enough to survive couple hours, infuser is perfect size, siliconband make easier to hold the cup and of course, cups comes with my favorite colo... See more

Rated 5 out of 5 stars

Contact straight away to point out that the items I ordred weren't compaitable with each other and one was out of stock. A replacement item was arranged within minutes and shipped straight away. Excel... See more

Rated 5 out of 5 stars

A well made, beautifully designed travel mug. It’s glass so it gets a bit hot but it’s worth it for the taste of the brew, specially with that infuser that don’t let leafs scape. Absolutely recomme... See more


Company details

  1. #13 of 37 best companies in Shop
  2. #8 of 11 best companies in Chinaware shop
  3. #13 of 43 best companies in Coffee shop
  4. #22 of 95 best companies in Kitchenware Shop
  5. #13 of 31 best companies in Tea Shop
  6. #10 of 46 best companies in Wholesaler

Written by the company

SoleCup is a Birmingham based family run company focused on creating long-life alternatives to disposable items. We’re on a mission to reduce waste and improve taste for coffee, tea and smoothie drinkers. Our eco-focused company has grown out of a love for good coffee and the simple idea that using less and caring for the environment are the basics of a sustainable lifestyle. We want you to know we are passionate about reducing the use of disposable cups and single use plastics and we encourage a refuse, reduce, reuse and recycle philosophy. We have carried this philosophy into products we have added to the range and ensure all packaging is either recyclable or bio-degradable.


Contact info

4.8

Excellent

TrustScore 5 out of 5

514 reviews

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Replied to 100% of negative reviews

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4.8

All reviews

(514)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all round

Great delivery, great item and I love that you can buy replacement lids (after my dog ate mine 😭) Cannot fault Solecup!

5 August 2026
Rated 3 out of 5 stars

Solecup Original - 😁 Solecup XL - 😔

Solecup Original - absolutely brilliant! Love the colours, the design, the tea leaf insert is fantastic. Fits in the cupholders in my car, keeps drinks hot enough for 20-30 mins, which is just what I want and need. Honestly a great addition and would recommend to anyone.

Solecup XL - I wanted to love this, but honestly the lid is very poorly designed, it has huge ridges on it meaning your mouth doesn't fit comfortably inside or outside them and this causes liquid to spill into you while you drink - which means it really isn't user friendly.
I am sure it would be great with cold drinks, but I purchased it to drink hot drinks and I don't want a straw with hot drinks.
I looked on their website to discuss a return but as it's used, you can't return it, however your not going to know that the lid doesn't work well until after using it for the first time. So it's kinda a catch 22.

26 April 2026
Rated 5 out of 5 stars

5 star service SoleCup

5 star service from this company as always, wouldn’t go anywhere else for my coffee cup! However, it would be great if they did more Rainbow colours on the lids, but that’s just me!

21 April 2026
Rated 5 out of 5 stars

Amazing cup for looseleaf teas!

My cup has reignited my love of looseleaf tea. So easy to use, wash and keeps the tea nice and hot. The cork holder is perfect, as your hands don’t get burnt on the glass. Really happy with my purchase. I will definitely be treating myself to another one.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I love my SoleCups

I love my SoleCups! Easy to keep clean, 530ml of tea is enough to survive couple hours, infuser is perfect size, siliconband make easier to hold the cup and of course, cups comes with my favorite colours.

16 March 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service and speedy shipping

Contact straight away to point out that the items I ordred weren't compaitable with each other and one was out of stock. A replacement item was arranged within minutes and shipped straight away. Excellent customer service from Paul and great products. Would definitely recommend thsi company

16 December 2025
Unprompted review
Rated 5 out of 5 stars

A cup, no a mug ,no a dream

This is one of the best things I've bought all year! It's not just useful, it's colorful and pretty too. I work at a coffee shop, and my drinks just taste better in this cup. My only tiny complaint (because nothing's perfect, right?) is that the steam relief valve is a little weird. If I fill it up and want to drink it quickly, it spills a little.

12 January 2026
Unprompted review

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