Numeral Reviews 

100
TrustScore 4 out of 5

4.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 71 reviews, reviewers had a great experience with this company. Customers consistently praise the professional and easy-to-navigate service, finding it highly efficient for managing state tax filings with a seamless user experience and automated tools. Many appreciate the white-glove migrations and how the company delivers on promises, saving valuable time with professional, responsive, and knowledgeable staff. However, some customers noted significant issues with response times, reporting inquiries often took weeks or went unanswered, leading to a lack of visibility into filings. A few people also experienced problems with registrations, including unfulfilled promises and incorrect filings, and found the initial setup confusing or bumpy.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its professionalism, ease of navigation, and... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the excellent... See more

User experience

Users describe positive interactions with user experience, finding the service professional, easy to... See more

Response time

Customers consistently note ambiguous experiences with response times, with many reporting very slow or... See more

Staff

Consumers find staff to be positive, highlighting their excellent competence and great communication.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Running my business is a full-time job and having Numeral help me with my state tax filing monthly has been such a relief. It has kept me up-to-date and compliant while I’m running every single angle... See more

Rated 5 out of 5 stars

We switched to Numeral for several D2C companies we own or manage because our existing providers were not easy to work with. To start, Numeral does white glove migrations, making switching seamless an... See more

Rated 5 out of 5 stars

Highly recommend. We needed a lot of help managing our sales tax situation, and not only did we get the benefit of an easy to navigate and automated tool, but customer service really stepped up to p... See more

Rated 5 out of 5 stars

It's my first year using Numeral but so far it seems to work perfectly, no maintenance required, easy setup. Other apps seem to have my team constantly fixing issues. Not with this one.


Company details

  1. Tax preparation software
  2. Accounting Software Company

Written by the company

Numeral puts sales tax on autopilot for leading e-commerce and SaaS businesses. Today, we work with 3,000+ businesses, including Eight Sleep, Ridge, Graza, and Brex. Spend less than 5 minutes per month on sales tax compliance with our white-glove approach.


Contact info

4.1

Great

TrustScore 4 out of 5

100 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 11% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(100)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended

Numeral solves a real problem for me and saves a lot of time and expense. Great solution and better than others I've used in the past. Highly recommended.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Great experience so far

Great experience so far! The team is fast, responsive, and very knowledgeable. They made the entire process smooth and were always available to answer our questions. Highly recommend!

2 June 2026
Unprompted review
Rated 3 out of 5 stars

What's going on??

I chose Numeral as our tax service provider for their easy to use platform and friendly and helpful customer service that wasn't too sales-y. Recently, they have been harder and harder to get ahold of, and inquiries and problems are just dropped. For example, I asked to stop filing in one state, they said they cancelled it, and then it was never cancelled and keeps filing. We were trying to set up EU taxes with them, but it's been over a month of trying to onboard and being left dry, even though we already signed the contract with them. The software also seems glitchier and more incomplete. Very frustrating confusing!

1 August 2025
Unprompted review
Rated 5 out of 5 stars

Simple, Smooth, and Reliable

Numeral made the entire sales tax process incredibly easy and stress-free. From the initial registration to ongoing support, everything was smooth and well organized. The team was always quick to answer my questions and walked me through each step, which made the process much less intimidating. Their portal is also very user-friendly and easy to navigate. Overall, it's been a great experience, and I highly recommend Numeral to any business looking for a simple sales tax solution.

9 October 2025
Unprompted review
Rated 5 out of 5 stars

I absolutely enjoy using numeral.

I absolutely enjoy using numeral.. i once used competitor apps like avalera and taxjar and we're continuously disappointed in their services in customer service, especially

After finding numeral, everything has been smooth sailing, and I wouldn't change a thing, get numeral.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Running my business is a full-time job…

Running my business is a full-time job and having Numeral help me with my state tax filing monthly has been such a relief. It has kept me up-to-date and compliant while I’m running every single angle of my company. Their service has been professional and easy to navigate. I absolutely recommend Numeral for anyone that needs help filing their state taxes.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Working with Numeral has been a dream…

Working with Numeral has been a dream experience! When we were on the lookout for a sales tax software, we evaluated over 7 providers, and landed on Numeral for multiple reasons. Their customer experience/support has been second to none, they offered an all-in-one pkg so we could be fully hands off, their price was reasonable, you felt like a valued customer as opposed to a number and their guarantee offering. When we decided to move forward w/ them, it proved to be the right decision, and continues to remain true every day. We've had no audits, have had a seamless experience each time we reach threshold with the required alerts and registration, and their customer service is very responsive with a setup Slack channel. Highly recommend!!

16 July 2026
Unprompted review
Rated 1 out of 5 stars

I had to cancel before they even filed…

I had to cancel before they even filed once, there state tax for the state of Florida was double what QB said, I tried for three days to talk to someone via the portal, no ph# provided. No one called back to this day. They were showing tax on deposit invoices that were pass through to the next Invoice to collect the State tax.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

I don't have to think about sales taxes!

We have been with Numeral for the better part of a year now and could not be happier! Excellent customer service, excellent service. Taxes are such a drag, it's so refreshing to not have to think about these.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Easy onboarding and white glove…

Easy onboarding and white glove service! This has allowed us to focus on the business, knowing Numeral has our back. They are always on top of registrations, filing, and even help handle any complex matters that businesses encounter.

Integrated seamlessly with our tech and accounting, and available when we outreach, as their customer service is knowledgeable and top-notch.

1 July 2026
Unprompted review
Rated 4 out of 5 stars

Clean interface and efficient workflow

After three months on Numeral, I am pleased with the process and value that I've received. Considering the complexity and wildly different processes for filing sales tax returns in many states, the Numeral interface and workflow is very streamlined. The value for what I pay is very high. The only thing that would be better is the support system could be better. It is often unclear whether Numeral has solved the problem and closed the ticket. More than once, I've had to follow-up on support tickets that are not resolved from my perspective.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

Made filing our sales tax easy

Made filing our sales tax easy. We moved from another provider to Numeral. The team at Numeral is very professional and took care of the transition, making the monthly sales tax filing very easy to do. Highly recommend them.

1 July 2026
Unprompted review
Rated 5 out of 5 stars

The people at Numeral are determined to…

The people at Numeral are determined to maximize customer relations, solving any problems and answering questions promptly. They figure out the complexities of state by state sales taxes with their clients’ interests foremost.

15 July 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look