Ninepadel Reviews 

148
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely fast delivery services and the high quality of the products, mentioning that items always arrive securely packaged and in pristine condition ready for use. Consumers also highlight the exceptional customer support, noting that the expert team provides incredibly helpful advice, answers queries rapidly, and maintains clear communication throughout the entire purchasing journey. Many people warmly appreciate the thoughtful personal touches included in their orders, such as handwritten thank-you notes and extra items that make the overall experience truly memorable, enjoyable, and deeply satisfying.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, often describing their rackets as brilliant,... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt arrivals and fast... See more

Service

Reviewers express great satisfaction with the service, highlighting professional communication, fast... See more

Staff

Customers report great satisfaction with the staff, highlighting that team members are knowledgeable,... See more

Customer service

People report positive experiences with customer service, consistently praising the rapid response times and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Ordered Bullpadel Hack 03, great item, very well priced. Delivery via Royal Mail Tracked 24 so item came very quicky, messaged to check on order and communication was excellent, friendly and responsiv... See more

Company replied

Rated 5 out of 5 stars

Have been looking around for UK based retailers to buy a Padel racket from (as don’t fancy spending extra on VAT or import fees) and came across ninepadel. Was pleasantly surprised to see that they st... See more

Company replied

Rated 5 out of 5 stars

Warren was brilliant from start to finish in helping me select a new racket. He made recommendations from his own personal use as well as for my style of play. Couldn’t recommend more highly and will... See more

Company replied

Rated 5 out of 5 stars

Received the NOX AT10 12k yesterday. Fast delivery and nobody else seemed to have it in stock! The guys at Nine Padel smashed the customer service out of the park, kept me updated throughout, applie... See more

Company replied


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

148 reviews

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No recent history of asking for reviews

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4.9

All reviews

(148)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

I’ve bought several rackets now from ninepadel. Communication is great, quick delivery, I wouldn’t go anywhere else to buy a padel racket. The guys are also very knowledgeable and helpful when it comes to choosing a racket.

3 March 2026
Unprompted review
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Reply from Ninepadel

Thank you!

Rated 5 out of 5 stars

Nine padel

Messaged nine padel via a WhatsApp link on their website, although it was out of hours they still replied and gave me all the information i wanted and more.

Will 100% be using again.

30 January 2026
Unprompted review
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Reply from Ninepadel

Thanks for the kind review Chris !

Rated 5 out of 5 stars

Great service

Great upgraded my racket becsue wouldn’t of come in time would recommend ordering

1 February 2026
Unprompted review
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Reply from Ninepadel

Thanks - appreciate the review

Rated 5 out of 5 stars

Wanted to get my husband a padel racket…

Wanted to get my husband a padel racket for his birthday, he is new to padel. I contacted Ninepadel and was speaking with Warren, he gave me great advice on which racket to go for,
My husband is very happy with it!
Delivery was prompt and overall service was excellent! We would highly recommend Ninepadel.

25 January 2026
Unprompted review
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Reply from Ninepadel

Thanks so much for this! We appreciate it a lot!

Rated 5 out of 5 stars

Incredible customer service

Incredible customer service. The racket was delivered very quick and they made the process very seamless. Would highly recommend their service

24 January 2026
Unprompted review
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Reply from Ninepadel

Thanks Rik - really appreciate this!!

Rated 5 out of 5 stars

I ordered a padel racket off ninepadel…

I ordered a padel racket off ninepadel and the customer communication was amazing.Also I received my racket the next day I 100% recommend this website.

15 January 2026
Unprompted review
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Reply from Ninepadel

Thank you for writing this!

Rated 5 out of 5 stars

Top service & great communication

Top service & great communication! I enquired about a racket which was unfortunately out of stock but the guys let me know as soon as it was back & I had it 2 days later. Highly recommend & i will definitely use again in future. Thank you 👍🏻

20 January 2026
Unprompted review
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Reply from Ninepadel

Thanks mate, thanks again for the support

Rated 5 out of 5 stars

Proper Service top to bottom

I found getting a racket a bit of a pain long deliveries etc. tbf I actually ordered another racket from a different company and was waiting weeks only to cancel my order. I then came across Ninepadel and the service was unreal the prices are very good especially for a UK retailer they even have a tool on the website that helped recommend a racket for me. It came the next day and the racket is absolutely brilliant. Personalised message and a little keyring was also very nice touches. Very clear communication throughout and responded to a query u had in a matter of minutes, this is customer service how it should be. Very rare to find in this day and age, well done guys you've made a customer for life!

20 January 2026
Unprompted review
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Reply from Ninepadel

YES!! Love it, thank you Josh

Rated 5 out of 5 stars

Ninepadel 5* review

Ninepadel showed great customer service
Great communication about my delivery coming
And also a nice little touch with a message from Dan in my package

28 January 2026
Unprompted review
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Reply from Ninepadel

Yes mate! Thanks for this, thanks for trusting us

Rated 5 out of 5 stars

Great experience with Nine Padel

Great experience with Nine Padel. The NOX padel racket arrived quickly and exactly as described, and the handwritten note was a really thoughtful touch. Will definitely order again and recomend them.

28 January 2026
Unprompted review
Ninepadel logo

Reply from Ninepadel

Appreciate the trust and support, thank you!

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