Next Step Store Reviews 

239
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptionally fast delivery times and note that items arrive securely within the estimated timeframes. Consumers are also very pleased with the product quality, describing items as authentic, brand new, and exactly as described on the website. Buyers frequently mention that the overall service is reliable, professional, and supported by clear communication. Some reviewers were not happy with delivery services, reporting occasional logistical challenges or receiving packages with badly damaged boxes. Despite these occasional mishaps, consumers noted that the support team handled the situations professionally to accommodate them.

What people talk about most

Product

Customers had positive experiences with product, expressing great satisfaction with the items received.... See more

Delivery service

Consumers find delivery service to be positive and reliable, noting that orders generally arrive quickly and... See more

Quality

Users describe satisfaction with product quality, noting that items arrive in perfect condition and without... See more

Service

Reviewers highlight positive aspects of service, describing their experiences as fast, reliable, and... See more

Order

People report positive experiences with order, highlighting excellent service and secure shipping. Consumers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

First time buyer at NextStep store! I found them by pure chance while looking for the AP swatch watch. Although the delivery encountered some challenges, the team was quite reactive, efficient and... See more

Company replied

Rated 5 out of 5 stars

I highly recommend the Next Step Store! They deliver without any delay and any problems! I had to return the toy four to duplication in gifts and we were very close to the deadline. The customer servi... See more

Company replied

Rated 5 out of 5 stars

My experience with Next Step Store was great. I had to exchange an item because the size was slightly too big, and their customer service was extremely helpful and fast. As soon as I paid the price... See more

Company replied

Rated 5 out of 5 stars

Very quick delivery and the labubu was real (you can check by scratching the qrcode on the box and putting the numbers in the authentication bar on the pop mart site). As expected, it was brand new an... See more

Company replied


Company details

  1. Shoe shop
  2. Clothing Shop
  3. Collectibles Shop
  4. Fashion accessories shop
  5. Watch shop

Written by the company

Discover Next Step Barcelona – the ultimate destination for sneakerheads, watch lovers, streetwear enthusiasts, and collectors of limited-edition Pop Mart treasures. From rare kicks to standout accessories, everything you crave from urban culture is right here. At Next Step, you’re not just shopping for style – you’re shopping with trust. Every item is authenticity-guaranteed, so you can invest with confidence. Don’t just take our word for it: check out our glowing reviews on Trustpilot, where our community of trendsetters shares their real experiences. Level up your collection, own the originals, and take your next step in Barcelona’s streetwear scene.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(239)

222 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time buyer at NextStep store

First time buyer at NextStep store! I found them by pure chance while looking for the AP swatch watch. Although the delivery encountered some challenges, the team was quite reactive, efficient and handled the situation in a quite professional matter.
It is definitely a come back and i recommend.

Lisa B.

25 August 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thanks so much, Lisa! 🧡 Glad you stumbled on us hunting that AP Swatch — and that we could sort the delivery out properly when it wobbled. See you on the next one! — The Next Step Team

Rated 5 out of 5 stars

5/5 customer service

5/5 customer service, clothes are real theres no flaw. Go cop nextstep clothes theyre perfect. Love yall

24 August 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thanks, ayuna! 🧡 Real deal, no flaws — that's the whole point. Appreciate the love, see you on the next drop! — The Next Step Team

Rated 5 out of 5 stars

Came as expected

Came as expected, Great quality, no problems what so ever.

20 August 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thank you for taking the time to leave this review. "No problems whatsoever" is exactly what we aim for — the piece arriving as described, in the quality you expected. We're glad it landed that way.

If you ever need anything, we're one message away. Enjoy it!

Next Step

Rated 5 out of 5 stars

quick and best quality

14 August 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thanks a lot for the kind words! Fast dispatch and quality you can feel in your hand are the two things we care most about, so it means a lot to hear both mentioned.

Hope you get plenty of wear out of it — and we're here if you ever need us.

Next Step

Rated 4 out of 5 stars

Show quality was great as expected

Shoe quality was great as expected. Customer service was very helpful - despite the strange delivery issues, they showed accountability and accommodated me to make up for the mishap. The only other criticism I have is the fact that the box was badly damaged by the time it reached me.

10 August 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thanks, Josh! 🧡 Glad the shoes lived up to it and that we could put the delivery mess right. The damaged box is on us to chase with the courier — sorry it turned up like that. Hope to get you a flawless one next time! — The Next Step Team

Rated 5 out of 5 stars

Good experience overall

Good experience overall. Very responsive customer service team. Will purchase again.

6 August 2026
Next Step Store logo

Reply from Next Step Store

Thanks, Joel! 🧡 Glad the team was there when you needed them. See you on the next one! — The Next Step Team

Rated 5 out of 5 stars

Quick and profesional

Quick and profesional

29 July 2026
Next Step Store logo

Reply from Next Step Store

Thank you so much, Mijndert! ⚡ "Quick and professional" is exactly what we aim for with every single order at Next Step. We'd love to see you again for your next pair! — The Next Step Team

Rated 5 out of 5 stars

Fast shipping and nice quality t shirt

22 July 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thank you, Vasilis! 🙌 Fast shipping and quality you can feel — that's the Next Step promise. So glad the t-shirt lived up to it. We hope to see you again soon! — The Next Step Team

Rated 5 out of 5 stars

All perfect

All perfect. Quick response in case of questions.

22 July 2026
Next Step Store logo

Reply from Next Step Store

Thank you, Christian! 🧡 We're glad everything was perfect and that our team could answer your questions quickly — responsive support is a big part of what Next Step stands for. See you next time! — The Next Step Team

Rated 4 out of 5 stars

good service when things went wrong

good service when things went wrong. In the end they fixed it.

22 July 2026
Next Step Store logo

Reply from Next Step Store

Thank you for your honest feedback, Erik! 🙏 Things don't always go perfectly, but what matters most to us at Next Step is making them right — and we're glad our team got it fixed for you. We appreciate your patience and hope to give you a flawless 5-star experience next time! — The Next Step Team

Rated 5 out of 5 stars

Very happy with items received

Very happy with items received - well tracked, took about 10-12 days but i was informed about the status

13 July 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thank you, Simeen! 🧡 We're very happy you loved your items! Keeping you informed with full tracking from day one is part of the Next Step experience — and we keep working to make delivery even faster. Hope to see you again soon! — The Next Step Team

Rated 5 out of 5 stars

My experience was excellent

My experience was excellent. Very fast delivery and immediate answers to my questions via WhatsApp. I will definitely buy again.

22 June 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thank you, David! 🧡 Fast delivery and instant answers on WhatsApp — that's the kind of close, personal service we love giving at Next Step. We can't wait to welcome you back for your next order! — The Next Step Team

Rated 5 out of 5 stars

I recently purchased a jersey shorts by…

I recently purchased a jersey shorts by Essentials and I couldn't be happier with my online shopping experience. My order arrived securely and earlier than expected. The quality is what I expected. Highly recommend!

25 June 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thank you so much, Raquel! 🧡 Secure packaging, earlier-than-expected delivery and authentic quality — that's the Next Step standard, from Essentials to every brand we carry. Enjoy your new jersey shorts and thanks for recommending us! — The Next Step Team

Rated 5 out of 5 stars

Strongly recommend

I strongly recommend Next Step Store. Such a quick delivery - I got my package in Madrid the next day. Also, I needed some extra info about the product before purchasing, and the whatsapp customer service was very efficient.

24 June 2026
Next Step Store logo

Reply from Next Step Store

Thank you so much, Camila! 🧡 Next-day delivery in Madrid and quick answers on WhatsApp before you buy — that's exactly the experience we want every Next Step customer to have. Thanks for the strong recommendation, see you soon! — The Next Step Team

Rated 5 out of 5 stars

Your experience is everything!

5 June 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Thank you, Silviu! 🧡 You said it perfectly — your experience is everything to us. That's why every order at Next Step gets our full attention, from click to doorstep. See you soon! — The Next Step Team

Rated 5 out of 5 stars

Highly recommended

Good products that are sometimes difficult to find. Excellent quality, good prices. Quick delivery via UPS.

13 June 2026
Next Step Store logo

Reply from Next Step Store

Thank you, Udo! 🧡 Hard-to-find pieces, excellent quality, fair prices and quick UPS delivery — that's the full Next Step package! Thanks for the recommendation, we hope to help you hunt down your next grail soon. — The Next Step Team

Rated 1 out of 5 stars

Obviously a second review I’m putting…

Obviously a second review I’m putting here
They hassled me to take down their review

Then I find the runners I paid €400 for are €190 everywhere else

What a bunch of scammers never again don’t get caught on this site

9 June 2026
Unprompted review
Next Step Store logo

Reply from Next Step Store

Dear customer,

Thank you for sharing your feedback.

First, we would like to clarify that the sneakers you purchased, were released on January 8, 2025. At the time of your purchase, this specific model was no longer available in regular retail stores, and only similar colorways could be found elsewhere.

We also want to make clear that all prices in our store are fully transparent and displayed before checkout. We do not increase prices during the payment process or apply any hidden charges.

As a resale store, our prices are based on market availability and supplier costs, which can vary depending on demand and stock. We never intentionally set unreasonable or misleading prices.

We are sorry to hear that you were not satisfied with your experience, but we remain committed to offering authentic products, transparent pricing, and fair service to all customers.

Best regards,
Next Step

Rated 5 out of 5 stars

They delived before the date

They delived before the date, perfec product, always recomended.

11 June 2026
Next Step Store logo

Reply from Next Step Store

Hi Samuel, thank you so much for your review! We’re delighted your order from Next Step arrived earlier than expected and that you’re happy with the product. Your recommendation means a lot to us—we’re always here if you need anything else.

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