I got my money, but a bit more support and advice might have been helpful. I cannot be the only temp with lots of jobs and therefore several pots but because none of them are massive we cannot get hel... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had been asked to jump through many hoops just to get my tiny amount of pension of less than £30. I sent a message to say it was ridiculous to have to do what they asked for such a minute amount. I... See more
Company replied
Without a laptop and only a cheap smartphone I found it hard to fill in the required forms , I also was asked a couple of times to repeat something I had already sent in , then I was asked to verify... See more
Company replied
This went very well once I decided to take everything in cash as they say minus tax and what knot... but I will say for many months even over a year I have tried to transfer everything to my current w... See more
Company replied
Company details
- #22 of 22 best companies in Pension fund
- #100 of 104 best companies in Financial Institution
- #6 of 6 best companies in Fund management company
- #66 of 77 best companies in Investment service
- #7 of 7 best companies in Pension office
- #14 of 16 best companies in Retirement Scheme
Written by the company
now:pensions is an award-winning UK workplace pension provider. We look after the pension savings of millions of members on behalf of tens of thousands of workplaces from lots of different industries. We have a clear mission – to help everyone save for a more financially secure future. We’re dedicated to helping our members make the most of their pension savings and get a retirement they can enjoy. And, we’re fighting for a fairer pension system that benefits everyone. By highlighting pension inequalities and campaigning for change, we’re helping more pension savers get the kind of retirement they want. We are the UK's third largest auto enrolment pension provider by number of members.
Frequently asked questions (FAQs)
Written by the company
- Why do I have a workplace pension?
- The government’s auto enrolment laws mean all employers must put eligible employees into a workplace pension and contribute to their pension savings. NOW: Pensions provides workplace pensions for millions of members on behalf of tens of thousands of employers.
- Can I stop paying into my pension?
- Yes, you can stop paying in at any time. After being auto enrolled for one month, the pension savings you’ve saved will be invested until you retire or transfer to another pension provider. You’ll be able to see your account at nowgateway.com. If you stop paying into your pension, you’ll miss out on your employer’s contributions – at least 3% of your earnings; tax relief; and building up pension savings. Please note charges will still apply.
- Can I opt out?
- You can opt out within a month of being auto enrolled and get back any money you’ve paid in. If you opt out after a month, your pension savings will be invested until you retire or transfer to another pension provider.
- Can I have my money now?
- Pension laws mean if you don’t opt out within one month of being auto enrolled, your pension savings will be invested until you retire or transfer your savings to another pension provider. You can start to take your pension savings any time after you reach age 55.
- Why can’t I cash in my pension savings?
- After you’re auto enrolled in a workplace pension, pension laws give you one month to opt out. After a month, your pension savings will be invested until you retire or transfer your savings to another provider.
- How long does it take to transfer out?
- Once we’ve received everything we need to carry out your transfer request, payment can take up to 25 working days.
- How do I check the progress of my request?
- If you’ve made a request and want to check how it’s going, email trustpilot@nowpensions.com or give us a call on 0330 100 3334 and we’ll be able to update you.
Contact info
4th Floor, 37 Park Row, NG1 6GH, Nottingham, United Kingdom
- trustpilot@nowpensions.com
- nowpensions.com
3.9
Great
2k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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It was reasonably easy to set up and…
It was reasonably easy to set up and transfer money over with the help of the pension app
1 August 2026
Human being on end of a chat line
Human being on end of a chat line. Nice and helpful.
3 September 2026
The whole process was so easy to…
The whole process was so easy to understand. When I did have to contact someone they were very knowledgeable and guided me in the right direction.
7 August 2026
Used the online chat to check all was…
Used the online chat to check all was progressing okay. The person I spoke to was really helpful. Well done.
13 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Could not get through re a bereavement
Could not get through re a bereavement. The phone kept cutting off. On the most recent attempt a BT recorded message advised the person at the other end was hanging up. The Web chat did not progress anything, nor accept the complaint re the phone line.
4 September 2026
Unprompted review
Reply from now:pensions
Hi Ozzie,
Thanks for leaving your review. Please accept my most sincere condolences for the difficult time you're facing.
I will investigate why there has been a problem with the way we communicate with members, but I need some more information off of you before I can do that.
Please respond to the email I've sent, and I'll take a look at this in greater detail for you.
Kind regards,
Conner
now:pensions
After struggling to get through and…
After struggling to get through and understand what I had to do within your system I eventually managed to speak to someone who was very helpful and fixed everything for me. What he said would happen actually did and I received my funds. Thank you so much for your assistance.
3 September 2026
Reply from now:pensions
Hi Patrick,
Thanks for writing to us. I'm sorry you faced some difficulty getting logged in and registered. I'm so pleased to hear we were able to help when you called though.
I've passed your review to the team, it's only fair considering they were the reason you wrote your review.
Kind regards,
Conner
now:pensions
Handled well overall but appears to…
Handled well overall but appears to take quite a while to divest the funds, especially as this was only a small amount
7 August 2026
Reply from now:pensions
Hi Elaine,
Thanks for taking the time to write your review. I'm sorry you feel you faced a bit of a delay in your funds being disinvested and sent to you.
I've had a look at your account, and can see from the date we received all your documents, to the date we emailed you to tell you the money was on its way, was only 8 working days. Which is well within our expected timeframe of 17 working days to process a retirement payment. I am glad our overall handling of your claim was what you expected.
Thanks again for writing to us, it's greatly appreciated.
Kind regards,
Conner
now:pensions
Reply from now:pensions
Hi Ranoo,
Thanks for taking the time to write to us.
I'm going to share this review with the team, they'll be delighted with the feedback.
Kind regards,
Conner
now:pensions
Even thou I didnt have my pension for…
Even thou I didnt have my pension for long, the money that I received will help for a family get together.
3 September 2026
Reply from now:pensions
Hi Paul,
It truly means a lot when we can help. Thanks for taking the time to let us know.
Your review has been passed to the team, to show them how good they've been.
Kind regards,
Conner
now:pensions
Reply from now:pensions
Hi Samantha,
Thanks for leaving your review. It means a lot that we were able to get everything sorted hassle-free for you.
I've gone ahead and forwarded your review to the team, so they can celebrate their success.
Thanks again,
Conner
now:pensions
Reply from now:pensions
Hi Peter,
Thanks for leaving your review. I'm sorry you felt we were making it difficult for you to access your funds.
I've checked your account, and I can see that we processed everything within our timeframe of 17 working days, from the date we receive all the documents. I can see there was a bit of a delay because we needed your bank statement, before we could issue payment to you. This was to make sure your funds went into your bank account, as I'm sure you wouldn't want them going anywhere else.
Your feedback is appreciated, thank you again.
Kind regards,
Conner
now:pensions
The information that I wanted to know…
The information that I wanted to know was given to me clear so I was able to understand what what happening.
I was extremely satisfied with
the person who helped me.
Thank you
Ms June Cook
17 August 2026
Reply from now:pensions
Hi June,
Thanks for the lovely review!
We’re glad we could keep things clear and make sure everything made sense, no mystery novels here! Great to hear you were extremely satisfied with the help you received, and we’ll be sure to pass your kind words on.
Thank you,
Andrea
Very slow to release funds
Very slow to release funds
When tried to speak to somebody very hard
You are very quick to take the money
3 September 2026
Reply from now:pensions
Hi Celestino,
Thank you for taking the time to share your feedback. We’re sorry to hear that your experience fell short of expectations, particularly around the speed of fund release and the difficulty in speaking with someone.
We understand how frustrating this can be, and we’re reviewing our processes to improve both our communication and turnaround times. While we do our best to handle payments efficiently, we also want to ensure that support is easier to reach when you need it.
I’ve had a look into your account and I can see that it was requested that you sent us a bank statement in order to release your funds and this is what slowed the process down. We require a bank statement when you’re withdrawing your funds to ensure that we are sending them to the correct bank account.
I hope this helps and I will ensure your feedback is given to the relevant teams so we can improve our service.
Thanks,
Andrea
Reply from now:pensions
Hi Angela,
Thank you for your lovely feedback.
We’re delighted to hear everything was hassle-free and that our team was friendly and helpful on the phone, just how we like to keep things!
Thank you,
Andrea
Reply from now:pensions
Hi Alan,
Thanks for the lovely review! We’re glad we could keep things quick and easy.
Thank you,
Andrea
Reply from now:pensions
Hi Mervin,
We love to keep things straightforward!
We really appreciate your kind words, and we’re glad the process was nice and easy to follow!
Thank you,
Andrea
Reply from now:pensions
Hi George,
Quick, no fuss, and straight to the point, that's music to our ears!
Thanks for the great feedback.
Thank you,
Andrea
Easy process on- line
Easy process on- line, dealt with efficiently and within stated timeframes.
10 August 2026
Reply from now:pensions
Hi Steph,
Easy online process, efficient handling, and right on schedule, basically everything we like to hear!
Thanks for the great feedback.
Thank you,
Andrea
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