Zeller Reviews 

Till now the setup and customer service is wonderful.

To be honest, the experience has been extremely disappointing. The application process advertised a 48-hour turnaround, yet after weeks of providing documents and answering numerous questions, I was still receiving largely the same generic responses with no clear outcome or timeframe.

The lack of transparency, communication and progress has cost me valuable time and delayed my business operations. Had the requirements and expectations been clearly communicated from the outset, I could have made alternative arrangements much sooner.

What concerns me most is that if the onboarding process is this difficult and time-consuming, it raises questions about what the experience might be like if issues were to arise with settlements, payments or access to funds in the future.

Thankfully, I have now moved forward with a major Australian bank that was able to assess my current business activities and provide a clear outcome without weeks of back-and-forth correspondence.

Unfortunately, the overall experience with Zeller felt disjointed, with repeated requests for information and responses that often appeared generic rather than tailored to the documentation already provided. As a result, a significant amount of time was wasted.

Still waiting for someone to call back, only a humble few million dollars going thru our account, prefer not to go back to cba

Absolutley disgusting to deal with. If your customers pay high amounts over the phone do not use zeller. They freeze funds and ask for a stack of documents. They did this to me when a customer of 8 years made a large amount payment as they always do and for no reason froze the transaction. I ended up refunding the customer and they paid direct to my bank account. Don't use zeller as there are much better providers out there than these grubs.

Very user friendly,has all aspects covered as far as our business is concerned, great customer service

The Zeller service has been great and also their customer support team have been very helpful.

Amazing equipment. Amazing service and the best app in the business. Can't recommend them enough.

My wife and I have a private allied health business. We changed to Zeller when they first started several years ago. Apart from the competitive settlement/transaction rate being deducted at settlement time, with no terminal charge, we are very pleased with the overall service from the company.

I have been with Zeller for a long time and they were always helpful and give you the right answers

We were quite perturbed to use another credit card payment platform after a very bad experience with the other credit card payment platform. However, Zeller proved it otherwise.

The experience with Zeller was completely different as we were assured that no holding of funds. The credit card payment funds were released to our bank account within 24 hours.

Very easy to use. Portal is awesome. Payouts are daily

Easy to use good service

Won their customer service is a lot better than some the unit itself very easy to use I got one of each of them so one with the printer and one electronic printer slash email or text the only issue I've had the unit without a printer the battery dies very very quick

Simple to use. Great customer service support. Perfect for budget conscious small business operators. Highly recommend 🤩

Been using it since last year amazing support

Courteous and efficient help on the phone. Systems and terminal work well.

When I called it only took a few minutes to talk to a support officer. My request was solved immediately and the support officer was knowledgeable, polite and courteous.

Their customer service is fantastic, easy to reach and fast to solve any issues. The App is very easy to use.

The staff member was very friendly and helpful.
Thanks 😊