Trip Rec locator from American Airlines does not have a number the the record locator. We had to guess and placed a number in front in order for the system to accept.
Company replied
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Took me a bit longer than I'd expected, and I wasn't sure I'd finished when a request to submit a review popped up ... I think this review maybe subject to further edits until the final version, whi... See more
Company replied
Write date is complicated, and for the réservation number is not évident to know that we have to add a Zéro before to validé it
Company replied
We can not check in. We have US visa correct and we had to arrive very early. The boarding pass of mine, just arrived here in the airport. My husband's is not ready. We are worried
Company replied
4.0
Great
18k reviews
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Replied to 99% of negative reviews
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They charged me £68 for nothing!
They couldn’t process a basic flight refund and told me to do everything via the airline. I did that. Then the refund got paid to MyTrip who then proceeded to charge me £68 for “processing”. It took me nearly a month to get my money back instead of the 7-10days the airline quoted. They add NO VALUE. I will not use them again and I will make sure my family and friends avoid them too.
6 September 2026
Unprompted review
Reply from My Trip Online
Dear Ishmail,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you, and we look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Darryl Gordon,
Many thanks for taking the time to leave your feedback. We are glad that the service pleased you and look forward to helping you in the future!
Best regards,
Charles
EVERYTHING SUPER
2 September 2026
Reply from My Trip Online
Dear Maciej,
Many thanks for taking the time to leave your feedback. We are glad that the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Good company and profesional stuff
31 August 2026
Reply from My Trip Online
Dear George Marin,
Many thanks for taking the time to leave your feedback. We are glad that the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Shmuel Even Tzur,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Good service
30 August 2026
Reply from My Trip Online
Dear Maria Antonia Vergara Arroyo,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Everything ok
30 August 2026
Reply from My Trip Online
Dear José Tuñón Fernández,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Good stuff guys
27 August 2026
Reply from My Trip Online
Dear Lucas Lourenco Barboza,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Still years later
Still years later, no communication, no resolution with this company, and impossible to talk to them. They give the excuse I didn't give them my order number but I did several times, and sent them emails, tried calling, they pretend they don't understand me. They are thieves, as simple as that.
Since my dealing with this agency, I have never bought from an agency again, I only buy direct with the airline. My Trip lied about Latam charging rebookig fees for a flight Latam, cancelled and they charged me 219 pounds. Latam told me the change are for free completely and there are not difference in charge as they change was due to covid and is on the airline and that My Trip should never charge me, they were dishonest and actually stole my money, I tried to contact them several times, they just give you automatic answers and do not allow us to speak with anyone else. I think they are a conn company.
Subject: Re: Confirmation; Order number: LAJIA1
Date: 17 August 2021 at 20:11:30 GMT+1
image
Dear Sir/Madam,
We are very pleased that you have contacted us. We would like to help you with your question but unfortunately your query has not been registered.
Please note that this is an automatically generated e-mail.
To enable us to help you and to give our customers the best service possible, we use contact forms. You can find these under “Support /Contact us” on our website.
Under “Support” on our website you will find our most frequently asked questions, where we hope you will find the answer to your question. If you cannot find the answer there, please fill in the contact form and we will get back to you as soon as possible.
We look forward to helping you.
Kind regards,
Mytrip
25 August 2026
Unprompted review
Reply from My Trip Online
Dear Karina Da Cunha,
Thank you for taking the time to leave us a review. We’re sorry to hear about your experience and understand your concerns.
However, we would like to clarify that we are not MyTrip. We kindly recommend contacting MyTrip directly, as they will be in the best position to assist you with this matter.
Thank you for your understanding.
Best regards,
Charles
Reply from My Trip Online
Dear Grigore Pavel,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Mr Andrew Noble,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Kyle Braine,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
i did not like the delay in replying to…
i did not like the delay in replying to my question.
18 August 2026
Reply from My Trip Online
Dear Marios Kampanellas,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
Be prepared with all info
Trip Rec locator from American Airlines does not have a number the the record locator. We had to guess and placed a number in front in order for the system to accept.
16 August 2026
Reply from My Trip Online
Dear Alexander Rodriguez,
We want to thank you for taking the time to leave your feedback. We are sorry that you have not enjoyed your experience with us. If there is anything else that we can assist with, please do let us know.
Best regards,
Charles
Reply from My Trip Online
Dear Justina Ll Gemajela,
Many thanks for taking the time to leave your feedback. We look forward to helping you in the future!
Best regards,
Charles
Used JRT TRAVEL to organise a trip yo…
Used JRT TRAVEL to organise a trip yo Luxor & visit to the Tombs...Lisa ( Scottish independent travel agent) went above & beyond, no questions were stupid she got back as quickly as possible..she givesu the options which best meets ur needs....we chose the mini bus tour with maximum of 8 people on it...perfect, the driver, the stops ( all adequate) Luxor didn't disappoint from start to finish excellent trip would highly recommend this small family run Scottish business who live in Hurghada 🥰
12 March 2026
Unprompted review
Reply from My Trip Online
Dear Caroline Stewart,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Reply from My Trip Online
Dear Shannon Bruce Charlton,
Many thanks for taking the time to leave your feedback. We are glad the service pleased you and look forward to helping you in the future!
Best regards,
Charles
Devolved el dinero
Paid €0.79 for an online check-in service. The check-in service was never provided, so I had to complete the check-in myself on the airline's official website. A few days later, €79 was charged to my card for a subscription which I did not knowingly or explicitly intend to purchase. I have disputed the payment with my bank and submitted a formal refund request. I will also report the matter to ECC-Net and the Cyprus Consumer Protection Service
15 August 2026
Unprompted review
Reply from My Trip Online
Dear Oksana Sidorenko,
Thanks for leaving a review on our company. We are truly sorry that our service did not meet your expectations when you purchased Santiago Bernabéu Stadium Tour Tickets with Booking ID 32440229. Your feedback will be considered so we can improve our service. Once again, we apologise if you faced any issues.
Best regards,
Charles
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