mSpy Reviews 

As a Senior citizen, initially I was confused about what I purchased. A very nice gentleman named Dan, was very patient, and went above and beyond explaining what I should have purchased initially, I hop to connect with him on This coming Tuesday for a smooth onboarding. The cancellation team department responded immediately, very nice as well, explained policy of 2-3 business days days to refund, i respectfully requested if possible, to finish task by Monday, since I would be spending more then, than today. Great experience, everyone gets an A. A+ is refund done on Monday. TaDa

Support agent was knowledgeable, quick to respond to my queries, and was also able to guide me through fast. Also very patient while i navigated through the site to find what I was looking for and to make sure i had all questions and concerns taken care of.

Rip on itstotal fraud .they also tetanus blackmail you if you cancel

bought it after reading mixed things but for me it worked perfect. location history is detailed. customer chat helped with installation.

I was lucky enough to get Rodney Haynes. He always fixes my issues quickly. He gets installs done sooo fast which is great since I have a limited time to get the cell.

I’m using mSpy on a budget Samsung Galaxy A23 with no Google Family Link and Verizon protections disabled. I’ve performed multiple reinstalls and verified every permission, including battery, background activity, and restart‑related settings.

The biggest problem is that mSpy cannot recover if the phone dies from low battery. When the device shuts down, the app crashes, the cache becomes corrupted, and after reboot the app is completely broken. Even sending remote commands million texts — does nothing to restore sync.

Support told me this is a “known issue with no workaround”. Kids do not charge phones. Mspy chat claimed they would escalate my case to the app developer team, but said not to expect a response for weeks. My “ticket” never appeared in my help desk activity log, and when I tried to confirm with chat support to get my escolated ticket number, I was told to submit another ticket… which also never received a response.
Even when the phone is above 50% battery, the app randomly breaks. Sometimes you get keylogger and activity logs but no social media or remote extreme features stop working. Other times extreme features work, but the keylogger and activity logs stop. The only way to fix anything is to physically access the device, dump the cache, and restart the framework service. A normal phone restart does nothing, even with advanced settings enabled to keep the app running during reboots. Restarting only the framework service without clearing cache works for less than an hour.

On the A23, TikTok chat and screen capture have never worked. Google Messages does not work when RCS is enabled. If you disable RCS, you lose typing indicators, delivered/read receipts, and everything people actually want — leaving only the keylogger, which shows only one side of the conversation. If your not running Google Messenger as an old school standard SMS messenger, it does not work half the time.
I’m realistic: the A23 is a budget phone, and some features may simply be too heavy for it. But even the features that should work only function about 20% of the time, and break 80% of the time. You can get it working, but it does not stay working. After enough failures, you just “enjoy the suck.”
I originally considered giving two stars for the 20% functionality, but the battery‑crash corruption — a known developer‑side issue that permanently bricks the app until you physically fix it — drops this to one star.

Feedback from Co-Pilot:

Pixel 8 Pro:
- Pure Android → no Samsung background killing
- Accessibility stays enabled
- Services don’t get terminated
- Perfect for monitoring apps. Gold standard for monitoring apps.

Galaxy A23:
- Samsung kills Accessibility
- Device Care kills background processes
- RAM Plus swaps apps out which freezes Framework Service
- Play Protect interferes
- Framework Service crashes repeatedly
- Samsung’s security model + Android 15’s background‑service restrictions guarantee that mSpy will always be fragile on this device

Impact:
Pixel = 90–95% uptime
A23 = 20–40% uptime

Monitoring App Compatibility (mSpy, eyeZy, uMobix)

Pixel 8 Pro
- Best Android phone for monitoring apps
- Stable screen capture
- Stable TikTok/Instagram monitoring
- Reliable automation
- Minimal crashes

Galaxy A23
- TikTok capture fails
- Screen capture fails
- Framework crashes
- Requires constant cache clearing
- Accessibility keeps shutting off

Impact:
Pixel works.
A23 barely works.

It comes down to doing your homework.

Installation bit tricky on new phone but worked after. Good for basic monitoring. Support helped.

i canceled my subscription the same day i bought it and they still charged my card a month later, be careful who you give your card information to, coming from me…

Title: Poor customer support after 5 years of loyalty
I have been using this service for the past five years, but for the last six to seven months, my dashboard has not been updating properly. I have sent numerous emails, yet I have received no response from the technical team.
Instead of solving the issue, the sales team keeps trying to sell additional services on live chat. Every time I manually enable accessibility permissions, the updates start working, but someone turns them off again from the monitored device.
The lack of support and communication is extremely disappointing. If you are considering this service, be aware that customer support may disappear when you need it most. Loyal customers deserve better.

Sharing ticket no. - 10250462 (received on 20th July after my complaint - but no response )

Ticket no. - 9825683 (19th June complaint)

Ticket no. - 9825683 (7th may complaint )

My son tried hiding things but mspy caught it.Location and browser history super helpful. Customer service polite.

They're very cooperative. They really understand the customer; they give help as soon as they can.

Nothing but issues since the start. I researched and researched, worked with the demo, verified that a family plan would be the best for two IOS phones. I should have known something when my credit card wouldn't process the payment due to customer issues. After my third credit card, I was able to purchase the program. Setting up the first phone worked great. However, I noticed that I could not see text or websites, which is the only reason I chose this program. The reviews state it would take up to 24 hours to update at first. A day later and it only updates once per day and I still can't see texts or websites and the information is inaccurate. Contacts have been updated on the phone but do not reflect in the program. I then tried to setup my second phone and it would not take the code, despite having the phone in hand and entering the code sent via SMS text immediately. I have tried to contact the company using a phone number and it states agents are busy and I will need to use chat. I tired chat for an hour and finally had to settle for entering a ticket. I entered a ticked the day prior and still haven't had a response. This company is a scam. Service is terrible. Update as of 8/3 at 8:30 pm. I received a faster response to the review than I did from the so called 24/7 customer support which states it will take up to 2-3 business days for a response to an open ticket. Only took a few hours to respond to a 1 star review.

They are very helpful

the app tracks everything I need. instagram activity shows up nicely. no need to worry when kids are out. very useful service.

GPS works even when phone is on move. Call logs complete. Setup took me 20 mins with guide their. No complaints.

Total scam... I bought a 3 month premium subscription and took my time installing the app on my target phone, every step completed. It's been 5 days, and still only 4 categories will load any information, and they are very sparatic. I know for a fact the limited info that does load is not complete at all. I tried customer service, oh and I paid extra for the faster customer service level, that's a joke the bot tells me every time to file a ticket. My account says everything is setup correctly but yet nothing works right. Ive been told wait an hour then 5 hrs then 24 hrs. Now I need to reinstall the app. This was a total waste of my money. DONT BE FOOLED STAY AWAY...

Very fast and professional

mspy let me monitor what my daughter does online. the dashboard is simple enough for me. got alerts when she tried to delete stuff. good peace of mind.

Renewed subscription because it works... Data is accurate. No hidden fees for me.

Purchase in error and opened a dispute through bank. Still waiting on a promised refund six weeks later. Avoid.