Miscota Reviews 

Poor customer service. Avoid buying anything from the co.uk site as they expect you to return it to Spain which is expensive and on top of that the Spanish customs refused the item which was nothing more than a dog collar. Also when I originally completed the order I received no email confirmation. When I asked for a copy of the order they couldn't provide one. When I said it was the wrong side they were also unable to provide evidence of the order and just redirected me to the website link.

Over a month ago, I placed and paid for an order on Miscota that included five 3.5 kg bags of Royal Canin Hypoallergenic dog food, one 1 kg bag, and a few small accessories. However, I only received three of the 3.5 kg bags. The rest — two large bags and several items — were never delivered.

The shipping box was visibly too small to fit everything I paid for, and worse, the shipping label falsely stated that the entire order had been included. According to the shipping details, the total parcel weight was only 11.6 kg, while the dog food alone should have weighed 18.5 kg. This proves the missing items were never packed in the first place.

I contacted customer support multiple times, sent full documentation, screenshots, and a request for clarification or a refund. No reply. No explanation. No accountability. Absolutely unacceptable for a company I trusted in the past.

In the end, I lost nearly €100 worth of goods and got zero support. If you’re looking for reliable, honest service, I strongly advise against ordering from Miscota. What once was a trustworthy platform has become careless and unresponsive.

Excellent service

I've ordered before from Miscota with no problems, but this time Royal Mail sent msg they had returned parcel to sender because it was wrongly addressed. I sent Miscota this msg. But they are being very difficult, link they sent doesn't work and I'm NOT sending them copy of my driving licence. I've now opened claim with PayPal for £72.43. I won't be using Miscota again because I received the same product from another company. I can't recommend Miscota!

I ordered a Surepet Care Microchip feeder from them. It is defective. When I asked for a refund they told me to talk to Surepet Care. When I talked to Surepet Care they told me to talk to Miscota. After 3 weeks of videos and emails I am out the money I paid for a defective item.

Am Anfang wurde die Rechnung falsch ausgestellt, und es wurden ein paar Euro zu viel berechnet. Zusätzlich wurde mir auch wegen der "Yoga Guarantee" etwas abgezogen. Ich habe drei verschiedene Produkte bestellt: Hundefutter und Feuchttücher. Alle drei Produkte waren Fälschungen. Ich habe sie geöffnet und konnte sie deshalb nicht zurückschicken. Wegen des falschen Futters war mein Hund lange krank und hatte Magenschmerzen. Originale Futter hat nicht so viel Gewürze. Die Feuchttücher waren ebenfalls von sehr schlechter Qualität – sie waren nicht feucht, und nur 4-5 Tücher am Ende waren leicht feucht. Originale ist nicht so.
Meine Empfehlung: Finger weg von Micosta. Absolut betrügerisch!

Fraud
At the beginning, the invoice was incorrectly issued and a few euros were overcharged. In addition, I was also charged something because of the "Yoga Guarantee". I ordered three different products: dog food and wet wipes. All three products were counterfeits. I opened them and therefore could not send them back. Because of the fake food, my dog ​​was sick for a long time and had stomach pains. Original food does not have as much spice. The wet wipes were also of very poor quality - they were not moist, and only 4-5 wipes at the end were slightly moist. Original is not like that.
My recommendation: stay away from Micosta. Absolutely fraudulent!

I placed my order in start of December, after 2 weeks they said that one item was out of stock so they replaced with something else. Today is 3rd of January and my parcel is still not here. Shipping is €14.99!!! Never again

I am not sure why trust pilot is only 3.5 for Miscota.

They are a Spanish company with a UK site with some great deals and from my experience the customer service has been excellent.

I placed quite a large order over christmas and unfortunately some of the products were sold out and customer service (Ludres) reached out with some options.

I replied around 24hrs after he emailed and he replied almost instantly on email confirming he took the desired action. I don't think I have ever had a resolution that quick and that easy from any company ever!

Thank you to Miscota and Ludres for the amazing service!

Placed an order 28th November.
Advised one item out of stock and asked to choose a replacement and that my order would then be shipped.
Over a week later told another item wasn't available.
18th December I was advised that the order would not be delivered this year.
Avoid at all costs.

Couldn’t fulfil the order but the customer service representative, Lurdes helped me process a refund in a timely matter.

I've been buying from Miscota for over a year now. Excellent prices, a good variety of products, fast deliveries and easy payment methods are some of the reasons why I have remained as their client.

I ordered a product that was $180 to be delivered to US. It was destroyed by Netherlands customs. They will not offer a refund . No where on the website is there a disclaimer that certain products cannot be delivered overseas. Will not use again.

What can I say yeah it takes a little time to get the products I order but I can’t get the 1 product anywhere in the states so I have to order out of country and the products are always fresh and works well, if it wasn’t for Miscota I would have lost a whole litter of kittens so thank you Miscota ❤️

I used it in Portugal and it works badly. It's the second time I have ordered on this site and the 8 products arrived all wrong (wrong sizes, different colours) or badly packed (a dog shampoo was opened and everything I ordered had shampoo on it). I returned everything but the service is slow and it was a lot of work. The 1st time I ordered was in 2021 and I thought they had sufficient time to improve but didn't happen. The mistakes were the same. I even received an answer from customer service when I made a complaint telling me they are humans so mistakes happen. I do not recommend it. Thanks

My order stayed on processing for 3 days. No update, no nothing. No button to request a refund, no live chat. Just some ambiguous way of sending a form and hope that support will write to you. Hides behind a .dk domain so increase legitimacy. Scammer site.

Terrible company no customer service you get provided tracking number for royal mail which just says courier sent parcel they have not received. When you contact Miscota you get no response been waiting 7 days now I was advised to get this product by vet
Never using again

We are very happy with the delivery and product.
The team were very helpfull and the COURIOR was brilliant.

Good marketplace with really good and attentive customer service!

Ordered cream for wound healing from this company on July 16th for our cat who has had an amputation. No delivery of product received by July 30th. We would not recommend this company to anyone nor use them again.

I didn't receive my package for more than 2 months and Miscota is not willing to refund. They keep answering my emails by saying they will follow-up with the carrier. More than a month ago the carrier indicated they cannot deliver at the proposed delivery place - Package will be returned to Miscota
Order is not delivered/deliverable and Miscota won't refund !
Stay away - Despite good prices, they are not reliable