Millers of Wokingham Reviews 

52
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 31 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional kindness, compassion, and understanding during difficult times. Many people highlight the respectful and professional service, noting how the team made challenging situations easier to manage. Customers particularly appreciate the thoughtful details provided, such as paw prints, certificates, and personalized memorial items. The availability of round-the-clock service and flexible arrangements, including collection options, further enhances the overall positive experience. Reviewers consistently recommend this company for their dedication to providing a caring and dignified service.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their compassion, understanding, and warmth... See more

Service

Clients share positive opinions on service, consistently describing it as helpful, flexible, and... See more

Customer service

Consumers find customer service to be positive, highlighting the team's empathetic, supportive, and... See more

Product

People report positive experiences with the products, highlighting the thoughtful inclusion of complimentary... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my second time using this service and they're always so helpful, flexible and understanding. Everything was done promptly and with respect. Thank you for taking care of Marlo. He was a truly s... See more

Rated 5 out of 5 stars

My beautiful little boy Teddy passed away yesterday, Lisa at Millers was amazing. At such a difficult time she was compassionate, empathetic and beyond helpful. Teddy was collected straight away and L... See more

Company replied

Rated 5 out of 5 stars

Very sensitive and caring and couldn’t have been more accommodating in making everything as easy as possible. They did the ashes in 2 separate scatter tubes for us and the way the ashes and fur clippi... See more

Rated 5 out of 5 stars

I would highly recommend Millers of Wokingham. We sadly lost one of our beloved guinea pigs after 6 years. Not only were they kind and caring, but also very accommodating which was much appreciated gi... See more


Company details

  1. Pet funeral service

Written by the company

Pet & Equine Cremation Service - We are an independent family business offering a dignified and compassionate service during what is a difficult time for any horse or pet owner.


Contact info

4.8

Excellent

TrustScore 5 out of 5

52 reviews

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4.8

All reviews

(52)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Impeccable service and care

Despite this being an incredibly upsetting time, Millers made it as easy as they could. They handled the whole situation with great care snd sensitivity and I cannot recommend them highly enough.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Amazing service

This is my second time using this service and they're always so helpful, flexible and understanding. Everything was done promptly and with respect. Thank you for taking care of Marlo. He was a truly special guinea pig and meant the world to me. It is appreciated how straightforward the process was, after a rocky past few days.

17 July 2026
Unprompted review
Rated 5 out of 5 stars

This company is so amazing

Lisa was so amazing, the turn around time was in less than 24 hours we were told we could collect our dog. They thought of everything such as complimentary nose & paw print with a snippet of his hair. As a company they work with you and ensure you can talk to them at anytime. I would 100% use them again if I get another pet

12 July 2026
Unprompted review
Rated 5 out of 5 stars

Made the process of grieving so much easier

Of course, nobody wants to go through such a difficult process, but it is something all pet owners will have to face at some point. Millers, however, made our experience so much easier.

We called the morning of our pet’s passing and they were immediately supportive and empathetic, and able to slot us in for a meeting. The help they provided, and their willingness to listen and give us time to grieve was the best we could have asked for.

The complementary prints and hair were sincerely appreciated and there was absolutely no hassle whatsoever with payment or terms of service.

You couldn’t ask for a better service. Highly recommended.

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Compassionate service which we will never forget

At a really difficult time Lisa showed such compassion, understanding and warmth. She talked us through our options and even suggested they pick our beloved Bosco up from the vets so he wouldn't be alone over the weekend.

These personal touches made a very upsetting situation a little more bearable.

I can't thank Lisa and all at Millers of Wokingham enough for such a wonderful and personal service.

I know that our beautiful little dog will have been treated with respect and dignity at the end of his life journey. Thank you so much!

29 June 2026
Unprompted review
Rated 5 out of 5 stars

Millers Pet Crematorium

The service Millers offer is everything you would want when you have lost a much loved pet. Lisa was amazing - sympathetic and professional. They offer a collection service as well as the option to drop off and are happy to offer an out of hours, something I think would cover every ones needs

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Millers are exceptional

Millers are exceptional. They provided a compassionate and professional service for us when we had to say goodbye to our elderly cat in March.
Lisa and Lucy were so patient and kind in helping us to find the perfect memorial vessel for the ashes. We can wholeheartedly recommend Millers if you sadly find yourself needing a pet cremation service.

17 March 2026
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you for your kind words and recommendation. We’re very sorry for your loss and are glad we could support you during such a difficult time.

Rated 5 out of 5 stars

My beautiful little boy Teddy passed…

My beautiful little boy Teddy passed away yesterday, Lisa at Millers was amazing. At such a difficult time she was compassionate, empathetic and beyond helpful. Teddy was collected straight away and Lisa was in contact with us through the whole sad experience. We got Teddy back today lovingly handed over with such kindness 🙏🏼

30 April 2026
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you so much for your kind words. We’re so sorry for the loss of beautiful Teddy.

Thank you for trusting us with his care.

Rated 5 out of 5 stars

Its hard to put into words how amazing…

Its hard to put into words how amazing millers family are we lost our beautiful boy marley marley and us was shown such love and respect from the moment they arrived to collect marley from our home every step of the way was made so easy for us even came out easter sunday i couldnt of wished or found a better place to look after our boy right up until the momen he came home today thank you so much lisa and family

5 April 2026
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you so much for your lovely words. We were glad we could care for beautiful Marley with the dignity and kindness he deserved.

Your support means so much to Lisa and all the family. Thank you for trusting us at such a difficult time.

Rated 5 out of 5 stars

Perfect, kind, compassionate service

We would definitely recommend Millers of Wokingham to everyone.
Their service was superb when our dog passed away. This occurred on a Sunday and we were so pleased to find Millers as they were open and we could take her that evening. Lisa was kindness itself and made a very traumatic experience much easier to cope with.
We were able to choose from lovely caskets and urns but the best part was we could collect her ashes, along with paw and nose prints plus some hair clippings in a little viall (with a heart) the next day. Thank you so much!

19 April 2026
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you for your kind words and for taking the time to share your experience. We’re glad we could support you during such a difficult time and that we were able to help make things a little easier for you.

Rated 5 out of 5 stars

I can’t rate Miller’s highly enough for care and compassion and dignity

I’ve used another business before, but I have to say somebody recommended Millers to me and from the moment they answered the phone to the moment I picked up the ashes ,I can honestly say I was treated with love and care and they showed our gorgeous fur baby nothing but dignity and respect. When they rang me to let me know they had collected him they never mentioned money just that they’ve collected him and he was in their care .I obviously was worried about the financial side but upon reflection they were one of the most reasonable businesses around. I know in the future I’m going to have to call upon their services again unfortunately, but they will be my first port of call . I cannot thank them enough for everything they have done.

13 April 2026
Unprompted review
Millers of Wokingham logo

Reply from Millers of Wokingham

Thank you so much for your kind words and recommendation.

We’re truly grateful you trusted us with your beloved fur baby, and we’re pleased we could provide comfort, care, and support during such a difficult time.

Rated 5 out of 5 stars

​Losing our beloved cat Maisie was…

​Losing our beloved cat Maisie was devastating, but Millers made an unbearable time just a little easier to bear. The care and respect they showed — not just for Maisie, but for what we were going through — was truly remarkable. They handled everything with such compassion and understanding. We cannot thank them enough. We would wholeheartedly recommend Millers to anyone who finds themselves facing the loss of a treasured pet.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

They gave me peace and made this process much easier

I contacted Millers late afternoon, and they booked a same day appointment for me to bring my beloved dog in for cremation. They set her up beautifully in a private room to allow me time to say goodbye. My dog was cremated the same day and I got her ashes back in under 48 hours. They are so accommodating to what your wishes are and go above and beyond for you. They gave me a sense of peace which is really needed in
this difficult time.
Unlike most pet cremation services Millers don't charge extortionate prices for items to home your pets ashes, I actually paid half the price in comparison to other companies, and even still Millers advised me where I could buy items privately. They care and that's what you need. They work 24/7 and don't charge extra for bank holidays or out of hours.
I would recommend them 1000 times over, they honestly made this difficult time easier.
Thank you from the bottom of my heart.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely brilliant service

Absolutely brilliant service. Thank you so much for today. Quick, respectful and to be honest brilliant. I would highly recommend Millers especially when it is at the a bad time.

28 February 2026
Unprompted review
Rated 5 out of 5 stars

I can not recommend Millers farm more…

I can not recommend Millers farm more highly.
Our beautiful Labrador Rusty passed away unexpectedly on a Tuesday evening.
The vets kindly recommended a few options. I checked all their websites and Millers farm was the most local and I just had a good feeling.
The vets and Lisa spoke directly on the Wednesday, so I didn’t have to do anything. Without hesitation Lisa collected Rusty from the vets the same day and informed us she had him.
By Friday he was ready to return home.
As devastating as it was, this process with Lisa was effortless.
We choose a beautiful wooden photo box for Rusty, included was a certificate to prove he was cremated on his own and a little bag of ‘forget me not’ seeds. A very kind beautiful gesture.
Thank you so much Lisa for helping us get through a really difficult time.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

I will never forget the kindness and…

I will never forget the kindness and consideration Lisa showed us. Saying goodbye to Bless was the toughest and most heartbreaking time for us, Millers of Wokingham managed to make it a beautiful and healing experience also.

21 February 2026
Unprompted review
Rated 5 out of 5 stars

Amazing help and care

I can’t thank Lisa enough for her help and support with looking after Stormy for us. The care she took great care of him and went the extra mile for us. Thank-you Lisa.

2 February 2026
Unprompted review
Rated 5 out of 5 stars

A very positive experience

A kind and caring approach to what is a very difficult time, when saying goodbye to your beloved pet. I appreciated their call when reassuring me they had collected my little dog from the vets and he was safe with them. It was an individual service with reassurance that it was only the ashes of my little dog in the casket, which is what I wanted. The casket was very good quality and professionally done. Their charging was also very reasonable. I would absolutely recommend this service.

3 February 2026
Unprompted review

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