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Mixbook Reviews 

43,387
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 376 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently share that the design software is wonderfully intuitive, making it both fun and effortless to create personalized photo books using versatile templates and custom options. Many people also appreciate the exceptional paper quality, vibrant colors, and fast delivery times that consistently exceed expectations. Some reviewers were not happy with the printing process, noting that certain pictures appeared blurry, dark, and completely washed out. A few other people also felt that books occasionally arrived damaged, or experienced unexpected structural issues with bindings and pages coming loose over time.

What people talk about most

Product

Reviewers highlight positive aspects of product, noting that the finished books are well made with vibrant... See more

Quality

Customers had positive experiences with quality, often describing the finished photo books as stunning,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is... See more

Order

Consumers experience mixed and uncertain feelings regarding their orders, reflecting a high level of... See more

Customer service

Users describe ambiguous interactions with customer service, revealing starkly contrasting experiences. While... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was so much fun putting together the mix book memory books using photos from our family trip to Disney. Either our large group of 13 it’s 5 grandkids, there were so many special moments and combini... See more

Rated 5 out of 5 stars

Your construction and paper quality are excellent. I would recommend additional photo dust jacket to extend the life of the product. The upgraded page paper was excellent. The layout software was... See more

Rated 5 out of 5 stars

We've been ordering from Mixbook for a number of years and they never let us down. The quality is exceptional, the price reasonable and the books are delivered quickly. The customer service is excel... See more

Rated 5 out of 5 stars

The softcover surface was smooth and clean. Sadly the first book printed arrived with packaging folds. The second copy had ripples over the softcover surface. The third copy arrived in very good condi... See more


Company details

  1. Photo printing service
  2. Art supply shop
  3. Gift shop
  4. Hobby shop

Written by the company

Mixbook makes creating beautiful photo products easy. With its powerful design editor, you can transform what matters most to you into one-of-kind photo products. Combining endless customization with beautiful design, Mixbook allows you to create something that truly reflects your personal style. With its collection of on-trend designer themes and unique templates, you’re sure to find a design you’ll love—or you can create your own. Our vision is to empower every person to tell their story and express what they care about most. Our mission is to give people an easy and powerful way to create the most beautiful personalized products in the world. Our promise is to deliver a beautiful expression of what you care about most. Mixbook was founded by Inc 30 Under 30 entrepreneurs from UC Berkeley and has been featured on the Today Show, Good Morning America, TechCrunch, The Verge, Washington Post, New York Times and many other global media outlets.

100% Happiness Guarantee

Outstanding Quality and Ear-to-Ear Smiles!

If you’re not completely happy with your order, you can return it at any time.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

43k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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4.4

All reviews

(43,387)

390 reviews in the last 12 months

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Rated 5 out of 5 stars

Consistent quality; a terrific product!

I have made 25+ photo books on Mixbook over some time….I have always appreciated the consistency of their customer service, the quality of the paper and binding and the clarity of photos. It is a user friendly platform with many choices in layouts, backgrounds and text additions. My family often mentions these books are gifts they look for at Christmas as well as birthdays and vacations!

4 September 2026
Rated 5 out of 5 stars

Love Mixbooks

I have made multiple books with Mixbook. I really like the ability and freedom to create my own style with text, photos, and page colors. I also make calendars every year and they turn out lively and professional looking

4 September 2026
Rated 5 out of 5 stars

Satisfaction is always guaranteed!

I've been creating books with Mixbook for 14 years, with more in the works, and there's a reason I continue... the creating format is very user-friendly, the finished product looks amazing, the quality is top-notch, there is always someone there to assist if needed, and the delivery is speedy.

4 September 2026
Rated 5 out of 5 stars

I have ordered 5 photo books...

I have ordered 5 photo books from Mixbook, and each one has come out better than I imagined.
The website is super easy to use, and it has an auto-fill feature where you tell it what's going on in the photos you've uploaded, and it spits out a gorgeous book. All you have to do is review the photos, add in some text if you want, and send it for printing. I used this for a friend, and she was impressed - she's a Type A personality, so we changed something on every page, but it was never the photos.
I've also done 3 books from scratch, and it only took 1 week to finish. I could only work on it after work, and I was being super picky with the photo layout. I got it done, and the family loved it. The last book I did took 4 hours, but it was my parents' trip to Vatican City, and there were 400 photos. The Auto-Save saved me a few times. But the 200-page book is GLORIOUS and can only be beaten by being there live.

4 September 2026
Rated 5 out of 5 stars

LOVE THEM

I have used them several times. Each book is really perfect... superb job; easy to organize on line. Highly reccommended

4 September 2026
Rated 5 out of 5 stars

Excellent customer service

I haven’t received my print yet, but I want to give their customer service team all the recognition. My package was lost by the courier company, and when I reached out to them for help, they were attentive, quick, and offered a free reprint, plus a refund of my shipping expenses. No questions asked. I was so disappointed that I did not get my print on time because it was a really important gift, but the way they handled the situation made me feel better and will definitely continue doing my projects with them. I wish other companies had the same customer service standards.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

A special thank you to the Mixbook,

A special thank you to the Mixbook customer service team and in particular Tylee Backs, Customer Service Manager who continually goes above and beyond to assist with all matter big or small. I have been dealing with an issue for months, and although it had taken this long to resolve, Tylee maintained great contact and communication, remained respectful in our conversations and ultimatley found a resolution which worked well for me. Thank you Tylee and the rest of the Mixbook team for always providing exceptional customer service. You cannot go wrong with this company, They will also find a way to help you!!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful books!!

This is the second time I have ordered from Mixbooks and when received am always blown away with how beautiful they turn out!! The people I gift them to LOVE them as well, they make awesome keepsakes. This last time there was an issue where one of the pages come together in each book and when sent pics of it the company immediately sent replacements - no questions asked. So not only are the quality of the books amazing, so is their customer service!

14 July 2026
Rated 2 out of 5 stars

Started well then we got the product.

Really great experience building the book for my Mums 70th. Spent HOURS working on the 420 photos of her life. It arrived in time for the big day, everyone wrote in it and it was very special.
However the next day, multiple pages were coming loose and the spine had detached from the cover. Mixbook did replace it for free but it was sent by standard mail (8 days and counting) which meant the book wasn’t available when my mum wanted to show more family.

It’s very disappointing and upsetting when you put trust in a company to deliver a product that is so meaningful.

Let’s hope the new one makes it to the end of the year.

28 August 2026
Unprompted review
Mixbook logo

Reply from Mixbook

Thank you for sharing this with us. We’re so glad the book became such a special part of your mum’s 70th birthday, and we understand how much time and love went into creating it. It’s incredibly disappointing that the pages and spine came loose so soon, especially for something so meaningful. We’re glad we could replace it, but we also hear your feedback about the replacement shipping and understand how frustrating the wait was. We truly appreciate you bringing this to our attention, and we’ll be sharing your feedback with our team as we continue working to improve.

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