We used MHL to service the gas boilers and water heaters at our sports pavilion. The company was very easy to deal with and the service engineer arrived on time, serviced our equipment without fuss, l... See more
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Bradley Grey came promptly, was extremely efficient, serviced and worked on my old boiler tirelessly and it is all now working beautifully. He was friendly and explained the problems clearly. I couldn... See more
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The engineer (Mark) arrived on time and performed two boiler services. Both boilers had faults and mark was able to find a solution albeit temporary. Documents were sent by email very quickly along wi... See more
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We needed a safety check for a very old industrial boiler. Arranging the appointment was easy, communication was clear, and responses were quick. They arrived right on time on the agreed date, and e... See more
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Company details
Written by the company
MHL Ltd provide specialist Gas, Heating, Air Conditioning and Electrical maintenance services throughout the UK. We support both residential and commercial clients, delivering reliable Gas services, Heating system maintenance, Air Conditioning servicing, and Electrical repairs that keep properties safe, compliant and fully operational. Our qualified engineers are experienced in Gas safety inspections, boiler servicing and repairs, commercial and domestic Heating systems, Air Conditioning installation and maintenance, and a full range of Electrical services, including testing, fault-finding and upgrades. Whether it’s planned preventative maintenance or urgent reactive works, we respond quickly and work efficiently to minimise disruption. With a team of over 100 industry professionals, MHL combines technical expertise with clear communication and transparent pricing. We understand how critical Gas, Heating, Air Conditioning and Electrical systems are to homes and businesses, which is why we prioritise safety, compliance and high standards of workmanship on every job. We work closely with property managers, facilities teams, landlords and homeowners across the UK, building long-term relationships based on trust, reliability and performance. At MHL, we are committed to delivering professional Gas, Heating, Air Conditioning and Electrical services you can depend on — every time.
Contact info
United Kingdom
- 0800 061 4567
- info@mhlservices.co.uk
- mhlservices.co.uk
4.8
Excellent
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 62% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Seamless from start to finish
Seamless from start to finish - Julie the Office Manager was extremely helpful
29 October 2026
Reply from MHL Ltd
Good morning, Neil,
Thank you for your kind review; I have happily passed your compliments on to Julie.
Best Regards,
Mollie - MHL.
MHL did a fantastic job of repairing my…
MHL did a fantastic job of repairing my boiler. They are polite, friendly and easy to deal with.
2 November 2026
Reply from MHL Ltd
Hi Andy,
Thank you so much for your kind words. We really appreciate your feedback and look forward to working with you again.
Best Regards,
Sophie - MHL.
Last time we dealt with your company…
Last time we dealt with your company the service was great and the engineer was so helpful and knowledgeable.
This time an engineer arrived who clearly was subcontracted by you and had no customer service skills or real knowledge about the fault.
We have tried to understand the latest quote that has been sent through and we are aware things are not cheap these days and every company should make a profit but even through our own limited investigations we feel as though the quote exuberant.
29 October 2026
Reply from MHL Ltd
Hi Nick,
Thank you for your review.
We are pleased that you acknowledge the excellent service you have previously received from MHL, although we are disappointed that your latest experience did not meet your expectations.
Regarding our quotation, the replacement parts for your particular commercial water heater are exceptionally expensive, and replacing the fan can be a time-consuming and technically involved procedure. Our quotation reflects both the cost of the components and the labour required to carry out the work correctly. We consider our pricing entirely fair and reasonable.
You are, of course, entitled to obtain alternative quotations, but suggesting that our price is excessive based on your own limited investigations does not necessarily reflect the actual costs involved.
We also find your decision to award a one-star review rather unfair. By your own admission, you previously received excellent service from our company, yet apparently felt no inclination to leave a five-star review at that time. It is disappointing that a positive experience goes unrecognised while a subsequent disagreement over a quotation results in the lowest possible rating.
We have been providing heating and maintenance services since 1990 and stand by both our workmanship and our pricing. While we welcome constructive feedback, we do not believe this review provides a balanced representation of the service you have received from us.
In light of the above, I have personally taken the decision to permanently close your account with MHL, with immediate effect. We will not be undertaking any further work on your behalf.
Please also note that the invoice for our engineer’s call-out remains outstanding, and payment is still required in full
Tim Moorhouse
Managing Director
MHL Ltd
Reply from MHL Ltd
Thank you for your kind review; we hope to see you again next year! Best regards, MHL
Reply from MHL Ltd
Thank you for your kind review! Best regards, MHL
Reply from MHL Ltd
Thank you, Ian, we hope to see you again next year! Best regards, MHL
Good service
Turned up on time, quickly serviced boiler, apparently we had a few minor issues but I’ve not received a quote for repairing / looking at these.
28 October 2026
Reply from MHL Ltd
Thank you for your kind review, Mike! We will ensure this quote is sent over to you this morning; and sincerely apologise for the delay in the meantime. Best regards, MHL
One happy customer...
Quick, efficient, punctual, professional, courteous... everything one could (and should) expect!
28 October 2026
Reply from MHL Ltd
Hi, Denis, it has been a pleasure! We will ensure the engineers are aware of their good work. Thank you. Best regards, MHL
Reliable and Trustworthy Engineers
The problem was diagnosed quickly and the email with quotes arrive promptly and are very clear - there is no room for misunderstanding costs of jobs. All people who come and work the jobs are friendly, polite and take the time to show/explain issues to you on site. Work is done cleanly and without fuss. People have turned up at time when they are booked without fail.
27 October 2026
Reply from MHL Ltd
Thank you for your extensive and kind review. We are so grateful to have received it, and we hope to continue this level of service for you. Best regards, MHL
No issues - Booking in was quick and easy
Booking in is always quick and easy and Bradley was prompt and keeps you informed of arrival times.
He carries out the required work and leaves everything clean & tidy.
26 October 2026
Reply from MHL Ltd
Hi, Debbie, thank you for your lovely review! We will make sure Bradley is aware of his good work! Best regards, MHL
Great communication on when Mark would…
Great communication on when Mark would arrive. Explained what he was doing and all round great service.
27 October 2026
Reply from MHL Ltd
Thank you, Paul! We will ensure Mark is aware of his good work! Best regards, MHL
Brilliant service
Brilliant service, arrived on time and completed all the works required at the agreed price. Will definitely be using MHL moving forward to look after our boiler.
26 October 2026
Reply from MHL Ltd
Hi Paul,
Thank you for your kind words. We really appreciate your feedback and look forward to working with you in the future.
Best Regards,
Sophie - MHL.
Reply from MHL Ltd
Dear Peter,
Thank you so much for your kind words. I will pass this on to our engineer.
Best Regards,
Sophie - MHL.
Reply from MHL Ltd
Good afternoon, Alex,
Thank you for taking the time to leave such a kind review. We look forward to working with you again.
Best Wishes,
Mollie - MHL.
Very proffesional
Very proffesional, with good comunication artiving promptly on time.
22 October 2026
Reply from MHL Ltd
Thank you, John! We greatly appreciate your review. Best regards, MHL
Excellence personified !
Bradley Grey came promptly, was extremely efficient, serviced and worked on my old boiler tirelessly and it is all now working beautifully. He was friendly and explained the problems clearly. I couldn't have better help !
20 October 2026
Reply from MHL Ltd
Dear Susannah,
Thank you for taking the time to leave us a review. We really appreciate your feedback and look forward to working with you again in the future.
Best Regards,
Sophie - MHL.
Great service with good communication…
Great service with good communication from Brad. Always happy to answer questions and treated our property with respect. Bradley is an asset to MHL.
20 October 2026
Reply from MHL Ltd
Hi Paul,
Thank you so much for your kind words. I have passed this feedback on to Bradley. We look forward to working with you again.
Best Regards,
Sophie - MHL.
Reply from MHL Ltd
Thank you so much for your kind review! We hope to see you again next year. Best regards, Julie, MHL
Good service.
Engineer arrived on time.
Polite helpful and informative, and answered my questions.
Diagnosed and fixed the fault.
I would us MHL again.
28 September 2026
Reply from MHL Ltd
Dear Nigel,
Thank you for your feedback; we really appreciate it and look forward to seeing you again!
Best Regards,
Sophie - MHL.
Prompt and efficient service.
22 September 2026
Reply from MHL Ltd
Dear Beverley,
Thank you very much for taking the time to leave us a review. We really appreciate your feedback and look forward to working with you again.
Best regards,
Sophie - MHL.
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