Bad checking what’s paid and what’s delivered/send…..
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
First off; GREAT customer support! This family business really knows how to take care of you. Kind and quick to answer + super generous if something goes wrong. They stock a wide variety of CBD,... See more
Company replied
Lots of update emails regarding the shipment. Better too many than none. My biggest concern really was that it could be a scam, as there are vape scam shops out there (those often have minimum order r... See more
Company replied
So I was a bit reluctant to buy some of these vapes since they're banned where I live. Decided to go for it anyway, plus a free rolling tray according to the website. Got the vape, taste is amaz... See more
Company replied
Company details
Written by the company
Medvape #1 for dry herb vaporizers in Europe. DHL Express to Your door in 24 Hours!
Contact info
Kingsfordweg 151, 1043 GR, Amsterdam, Netherlands
- +4792252055
- shop@medvape.shop
- medvape.shop
3.3
Average
780 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 58% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I placed an order on the 13th of May…
I placed an order on the 13th of May and have been waiting since then for my delivery. I have been waiting over month.
22 June 2026
Unprompted review
I would not recommend this company…
I would not recommend this company based on my experience.
I placed an order and paid by bank transfer. Due to an issue with the shipping label, the parcel was returned and never delivered to me. After contacting customer support, I spent months trying to resolve the situation.
The response times were extremely slow throughout the entire process, often taking days or weeks to receive an update. Eventually, the company acknowledged the issue and offered either a reshipment or a refund. Since the original product was out of stock, I was instructed to place a new order and provide a new order reference so my original payment could be applied to it.
I followed all instructions exactly and submitted the new order reference as requested. After that, communication stopped. My WhatsApp messages were ignored, I was blocked on WhatsApp, and my email sent on June 3rd requesting a resolution received no reply.
The most disappointing part is not the original shipping problem, but the fact that the company has not taken responsibility for resolving it despite repeated promises and more than enough time to do so.
If you order from this company, be aware that customer support can be very slow, and resolving problems may become extremely difficult if something goes wrong.
12 June 2026
Unprompted review
still no update scammers actual dont…
still no update scammers actual dont buy !! careful
10 June 2026
Unprompted review
scammers dont give tracking number i…
scammers dont give tracking number i ordered for 50 euros didnt give anything no emails nothing contacted support they gave me a answer saying its processing then ignored me whole time dont buy SCAM SCAM SCAM !
7 June 2026
Unprompted review
They doesent reply on Whatsapp…
They doesent reply on Whatsapp messages, but usually the package has arrived? Please reply, I need the DHL Tracking please.
I purchased trough BankTransfer 28.5.
5 June 2026
Unprompted review
No one replys in their Whatsapp email…
No one replys in their Whatsapp email etc. i want to know where my order is and even if its being processed. Spent 100€ and still no reply.
So it's been 18 days since I wrote this and I've received nothing. I've called, I've texted, everything. I just want my refund. It must be the worst company I've ever had experience with.
27 May 2026
Unprompted review
All ordered items came
All ordered items came, only confusion was it was packed 2 different packages.
22 April 2026
Unprompted review
Great and fast customer service
Great and fast customer service. Fast shipping and no problems!
13 April 2026
Unprompted review
email saying delivered to jim
email saying delivered to jim
no idea who jim is,not my neighbour
27 March 2026
Unprompted review
Not gonna lie I was cautious at first…
Not gonna lie I was cautious at first but I went ahead and bought two vapes from them. Arrived in 1,5 weeks approximately with no issues at all. Also bonus points for having so many payment methods. 10/10 for sure!
23 March 2026
Unprompted review
Reply from Medvape.shop
Thank You! Everyone is cautious, and thats good. Thats why Medvape are here for You, Welcome back.
Great company
Great company! I'm liked them service and prices and products. I recommendat !
20 March 2026
Unprompted review
Products are very obvious fakes
Some products are very obvious fakes, print on the packaging is so low quality, barcodes that you cant even read or fake barcodes that you are supposed to check on manufacturers own site, and those confirm them to be fakes, munchies packaging looks real, but they have a way to check on their own website and you can see its all fake.
Stay safe, don't buy from medvape.
EDIT: medvape replied to my review by saying they sell EU versions of munchies, but they still have the codes to check if they are genuine, and medvapes munchie products are FAKE!
20 March 2026
Unprompted review
Reply from Medvape.shop
We have requested more information from Trustpilot, as we cannot link this review to any orders.
If You have any questions about our products, please reach out to customer support.
Rest assured, we only sell original products.
We are selling EU version of Munchies, The US version is not allowed in EU.
EDIT: We buy our Original Munchie products from https://thepackglobal.com/ they are official distributor.
We are happy to talk to You on Whatsapp or email. You seem very hung up on fake products. We do NOT sell any fake products.
Reply from Medvape.shop
Thank You!
Welcome back to Medvape
Fantastic customer service
Fantastic customer service, quick delivery and top shelf quality. Definitely recommend it.
6 March 2026
Unprompted review
Reply from Medvape.shop
Happy that You liked the products and service - Thanks!
Welcome back to Medvape
Great shop!
Took 1-2, weeks to deliver. Really great product! Delivered to Finland and i changed the UPS delivery to Posti so i could pick it up at the local Post machine.
Thought that the vape isint doing anything, took a blinker > threw up in 20mins😅 not going to try blinkers as a beginner anymore..
21 January 2026
Unprompted review
Reply from Medvape.shop
Thank You, normal shipping time to Finland is 3-5 days.
Welcome back to Medvape!
Abzocke
Hab eine thc vape bestellt wirkt kaum und lässt mich nur kränklich fühlen mit halzschmerzen undso weiter würde jeden abraten von da zu bestellen der Kundenservice antwortet auch kaum
I will not contact you per WhatsApp after the person answering me said this:
"you are not listening to me…...."nananana....
14:04
I will tell mama.....
14:04
lol
14:04
ok big boy. talk to you later
14:04
we are so scared, because you are so bad-ass. calling your mama because you dont get your way
9 January 2026
Unprompted review
Reply from Medvape.shop
Hallo Diego,
We are not accepting your attempt to scam us.
Any real warranty will be handled. Any scam will not.
Welcome back to Medvape
Hallo Diego,
wir akzeptieren deinen Betrugsversuch nicht.
Jeder berechtigte Garantieanspruch wird bearbeitet. Betrug jedoch nicht.
Willkommen zurück bei Medvape
Reply from Medvape.shop
Hi Sneak Nation GT,
Thanks for the great tbh review — we’re really glad you had a smooth experience and everything worked out for you.
Welcome back to Medvape!
Came quickly
Came quickly despite Christmas delays really great order love the product
31 December 2025
Unprompted review
Reply from Medvape.shop
Hello!
So happy to hear it came quickly even with the Christmas delays — and that you’re loving the product! Thanks a lot for sharing your experience.
Welcome back to Medvape!
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