McLarens UK&I Reviews 

Exceptional Professionalism and Expertise Throughout a Complex Claim

I cannot speak highly enough of the claim adjuster Anna Davies and her management of the claim from start to finish.  

This was a particularly complex and challenging escape of water claim involving multiple flats within our building, with numerous parties, competing interests, and technical issues to navigate. Throughout the process, Anna demonstrated exceptional professionalism, expertise, and sound judgement.

She was consistently objective, fair, responsive, and highly knowledgeable. Her extensive experience was evident at every stage, helping to bring clarity and structure to what could otherwise have been an overwhelming and stressful situation. Anna approached each issue with patience and pragmatism, ensuring matters progressed efficiently while maintaining confidence that all parties were being treated fairly.

What could have been an extremely difficult and frustrating process was made considerably more manageable through Anna's guidance and support. Her competence, dedication, and professionalism were instrumental in achieving a fair outcome, and I am extremely grateful for her assistance.

Anna is a credit to her profession, and this experience have given us a greater appreciation of the important role that insurers and claims professionals play in helping people through difficult circumstances.  I would not hesitate to recommend McLarens and Anna to others.

Aarron the insurance assessor was very knowledgeable, efficient and helpful despite some complications from our end. Communication at all times was prompt and accurate.

McLaren cover Anglian water for their insurance policies and are being less than helpful. Communication shocking, no urgency, trying to pass the buck with regards to blame, see following re incident: Anglian water closed a road for a week to install new pipework and man hole type covering. Within 24 hrs of road re opening the newly installed materials failed whilst being driven over causing the covers to give way damaging the car. Car written off. Anglian water immediately re sighted the covers/system to the grass verge so wouldn’t be driven over. 6 weeks on they’re still refusing to accept liability, trying to push liability onto local council. Meanwhile we are left without a vehicle to get to work/transport children to school etc. Appalling customer service and communication. We are left struggling as a family and all they are interested in is trying to pass blame to the local council despite the issue being faulty parts/instillation by Anglian water.

Zoe, has been amazing, keeping me updated through the whole process.

McLarens ultimately handled my fire claim professionally and fairly, although the journey to resolution was not straightforward due to issues involving the contractor and the project manager.

After a fire at my commercial property in September 2022, the reinstatement process became extremely stressful and difficult to navigate as a policyholder with no prior experience of a major claim.

The situation changed decisively when Paul Durham of McLarens became directly involved. He assessed the matter objectively, ensured the issues were independently reviewed, and ultimately secured a resolution where the contractor and project manager stepped away from the project. An independent survey by Dovetail Building Consultants Ltd later confirmed that there were significant defects in the roofing installation, validating the concerns I had raised.

In my view his intervention prevented defective works from being formally signed off. His professionalism, accessibility and willingness to engage directly restored my confidence in the claims process and made a very difficult situation far easier to deal with.

Mia was very helpful and conducted a visit within days of the accident. She made the process very easy and simple for us, and her communication was excellent.

McClarens were fantastic from the moment they contacted my client. Gareth Lee takes the stress out of the whole claim and keeps everyone updated.

I was very disappointed in how this company handled the situation we had involving a dishwasher leak into our cupboards and it swelled immediately. They came out and checked the damage and did not discuss that this (according to him) was a gradual leak and that our insurance will only cover a portion of this. McLarens went ahead and approved the loss from the contractor who was meant to fix our cupboards and approved this by written email, the next day they phoned back stating that they made a mistake and that they cannot go ahead anymore due to a clause in our insurance as this is now a gradual leak. I am extremely disappointed in the lack of communication this assessor gave us and not even disclosing what they call "terms and conditions" but going ahead with the claim and approving it and then not approving it. Please don't consider this company as I never will in the future.

We manage a large residential development in North London and McLarens are our insurers nominated Loss Adjuster.
With a development of this size unfortunately leaks are inevitable, and McLarens consistently provide a professional and expedient service when settling claims.

McClarens were fantastic from the moment they contacted me. Gareth Lee could not have been more helpful. He was in daily contact with me and always checked in to see how the repair work was progressing.
Very efficient and fast service from them.

My experience with McLaren during my insurance claim has been outstanding, thanks entirely to Jake. From the beginning, he demonstrated exceptional professionalism and took genuine care to understand my situation. Every interaction was marked by empathy, clarity, and respect.
Despite operating within a strict and structured process, Jake remained consistently transparent, approachable, and communicative. He guided me through each step with patience and reassurance, striking the perfect balance between procedural accuracy and genuine human understanding.
Jake has truly gone above and beyond, and his support has made a challenging situation significantly easier. I am deeply grateful for his dedication and highly commend him for the exemplary service he provides.

We want to say a huge thank you to Bethany Carter for all her amazing help and support. When things were a mess with our case, Bethany stepped in and took care of it all, making sure everything ran smoothly from beginning to end.
She always kept us up to date and explained things really clearly. If we had any questions, she was quick to answer and always friendly. It was obvious she knew exactly what she was doing, which really put our minds at ease during a stressful time.
We’re so grateful for everything Bethany did. Her kindness and professionalism made a real difference, and we really appreciate all her support. Thank you, Bethany, for going the extra mile!

Great experience. Unlike many insurers I felt that they were genuinely on my side and wanted to get me what I was owed. They responded in a timely fashion and always made things really clear. Also available on the phone which helps. HIghly recommended!

My data was, without permission, given to Mclarens by a water company. This is a GDPR breach.
The water company had put mud through my pipes and Mclarens were to resolve this. Took 5 weeks for them to fix all issues caused and no compensation for the stress, upset and inconvenience they caused.

Kamella T was a God send! She has the patience of a saint, took her time to make sure I understood each step, what was going to come next, and was clear on what I needed to submit and why. I came away feeling looked after and knowledgeable. Truly a credit to her company and field!

The service I received from Alec Lloyd was quite exemplary. 10 out of 10. He combined pragmatism with efficiency and attention to detail which was quite extraordinary. He made a very stressful situation relatively easy to manage. He always kept me informed and was unfailingly polite, professional and utterly charming. I could not recommend him more highly.

Working with Jack Jenkins was incredible. Jack genuinely cared about creating a environment for the client to feel safe and heard, as always in the event of any claim it is very easy to underestimate the emotional impact. Jack took care of this with a prompt site visit, and provided a practical approach to dealing with the claim and collaborated really well with us the brokers and the client. Was happy to accommodate a clear fair outcome for all parties involved, so it wasn't just all insurer way or no way (which is very common with most insurers in the UK, but not like that with McLarens). If you do ever have an insurance claim, hopefully you will be lucky enough to work with McLarens and Jack like I did. Thanks again guys! The client appreciated all your help.

James Burt our Loss Adjuster for the school claim attended the site promptly and was very attentive, sympathetic and professional. He responded to all emails and queries immediately and dealt with the claim efficiently and quickly. His guidance was very clear and helpful.
I cannot speak highly enough of the service offered by McLarens

Paul Taylor our Loss Adjuster attended within 24 hours of the incident and was nothing other than attentive, empathetic and professional. Claims Technician Sara Howe was equally impressive, both Paul & Sara responded to any and all queries sympathetically, promptly and diligently.
I cannot speak highly enough of the service offered by McLarens

We would like to express our sincere appreciation for the outstanding service we received from Karen Masters at McLarens. From start to finish, Karen was exceptionally professional, efficient, and an absolute pleasure to deal with.

Having dealt with numerous insurance companies and loss adjusters over the years, we can confidently say that the level of service provided by Karen has been second to none. Her communication, attention to detail, and genuine care throughout the process made what could have been a stressful experience remarkably smooth.

Karen is a true credit to McLarens, and her professionalism reflects greatly on the company as a whole. We would not hesitate to give a 5-star rating and a big thank you to Karen and the team at McLarens for their exemplary support.