Marcomoretti Reviews 

2,376
TrustScore 4.5 out of 5

4.5

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Rated 5 out of 5 stars

I just love these sunglasses! Stylish and comfortable. Superb quality with crystal clear glass in different colors. Quick delivery all the way to Sweden and great progress update of the order. Have al... See more

Rated 4 out of 5 stars

The glasses are beautiful, lightweight and exactly as shown on the website. They fit me really well and I'm happy with the quality and design. The only downside was the first delivery attempt, which... See more

Rated 5 out of 5 stars

The company kept us fully informed about our glasses journey here! Beautifully and securely wrapped up. Sturdy, well made sunglasses that look good on or off. Matches my other half's salt and pepper b... See more

Rated 5 out of 5 stars

I bought a pair of glasses from Marco Moritte and I'm very happy with my purchase. The glasses are of good quality, they were packed securely, and they arrived on time. Everything was exactly as expec... See more


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 56% of negative reviews

Typically replies within 2 weeks

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4.5

All reviews

(2,376)

2,302 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

A frustrating delivery, but a good product

The glasses are beautiful, lightweight and exactly as shown on the website. They fit me really well and I'm happy with the quality and design. The only downside was the first delivery attempt, which was extremely frustrating due to poor communication from the local carrier. However, Marco Moretti's customer service was responsive, arranged a free replacement shipment and everything was resolved in the end. Overall, a positive experience and a product I would recommend.

10 July 2026
Unprompted review
Rated 1 out of 5 stars

Small like kids glasses.

The glasses looked nice but when they came, the size was a joke! They look normal on the male models, but seven my skinny 13 year-old boy thought they were too small for his face. And I can assure you he has the smallest and most perfect face. On me, as an adult, it looks like i’m wearing kids glasses. I look more stupid than I ever need with these on.
As a reference: my Rayban aviator medium size are perfect - not small, not too big. Meaning I’m no fat faced fatty. I will never buy glasses from Marco Moretti again. It’s an effing joke.

25 June 2026
Unprompted review
Rated 5 out of 5 stars

Just love these sunglasses!

I just love these sunglasses! Stylish and comfortable. Superb quality with crystal clear glass in different colors. Quick delivery all the way to Sweden and great progress update of the order. Have already bought 6 different pairs now to wear for different occasions/outfits and will buy several more 😊

3 July 2026
Unprompted review
Rated 1 out of 5 stars

Tracking and delivery

Their customer support team is very responsive, and I have had continuous communication with both them and the couriers. However, despite countless messages and follow-ups, they have still been unable to deliver a package within a period of two months. Every attempt to track the order was useless. I strongly recommend staying away.

17 July 2026
Unprompted review
Marcomoretti logo

Reply from Marcomoretti

Hello,

Thank you for acknowledging the responsiveness of our team, and please accept our sincere apologies for what matters most: after two months, your package should have been in your hands long ago. This is unacceptable, and we fully recognise it.

Most incidents of this kind occur with the local carrier in charge of the final delivery, and that is where we are opening an immediate investigation. If your package cannot be located quickly, we will offer you a clear solution: a new priority shipment or a full refund, together with a gesture from our Maison.

Could you please send us your exact order number, along with a screenshot of your confirmation email, by replying directly to that original confirmation email? Please also mention your Trustpilot review in your message: it will allow us to link it to your file and understand precisely what happened, so we can put everything right.

You deserve the experience we committed to offering you.

Una volta cliente, sempre famiglia.
Mélodie
Assistante Service Après-Vente
Marco Moretti
contact@marcomoretti.fr
www.marcomoretti.fr

Rated 1 out of 5 stars

Never received anything

Never received anything, seems like a scam to me.

8 July 2026
Unprompted review
Marcomoretti logo

Reply from Marcomoretti

Hello,

We are sincerely sorry to read this, and we understand your doubts: paying and receiving nothing is an experience you should never have had. Marco Moretti is not a scam, and we want to prove it by fixing this situation immediately. Most packages that never arrive are held up by the local carrier in charge of the final delivery, and we will open an investigation with them straight away.

Could you please send us your exact order number, along with a screenshot of your confirmation email, by replying directly to that original confirmation email? Please also mention your Trustpilot review in your message: it will allow us to link it to your file, locate your package and offer you a clear solution, a new shipment or a full refund.

You deserve the experience we committed to offering you.

Una volta cliente, sempre famiglia.
Mélodie
Assistante Service Après-Vente
Marco Moretti
contact@marcomoretti.fr
www.marcomoretti.fr

Rated 5 out of 5 stars

Stunning product

Bought two of their sunglasses, they arrived promptly, well packaged and I have to say they are really well made glasses with great lenses. So good, I have just ordered two more pairs. I adore this product and I’m sure you will too

15 July 2026
Unprompted review
Rated 5 out of 5 stars

Quality product ⭐

Great communication,great service and fantastic looking glasses with a fabulous comfortable feel. 5 star.
Thank you !!

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Total SCAM Don't fool yourselves with these made up feedback

Total SCAM, watch out this Chinese seller who is under false pretences acting under Italian name with French registered website however they are neither French nor Italian nor have any relation to EU, they are not even EU registered business with valid EU VAT however they abuse the system and get by using and EU fulfillment center to distributes cheap ( I mean real cheap) glasses NON STANDARD glasses and if your ever want to return the pieces of garbage you receive GOOD LUCK TO YOU. If you are lucky you will get an address in China somewhere to return your package which first will cost you the same price of item to return with registered courier to proof that you returned THEN after one month you will receive your returned package back reason: UNKNOWN ADDRESS or UNKNOWN RECEIVER so you will be out the price you paid for glasses and the cost of return label. Do yourself and your pocket a favour and save the headache deal with your local glass shop or if you dont want spend much just visit any of the local drug stores they sell much better quality glasses on fraction of price that you could test then buy and you will have a chance to return if you dont like them within 14 days with no hassle. Don't fool yourselves with these made up feedback this is a real experience I am sharing.

3 July 2026
Unprompted review
Marcomoretti logo

Reply from Marcomoretti

Hello Michael,

We have read your review carefully, and we cannot let it stand as a fair description of who we are.

Marco Moretti is a Maison whose every model is designed and developed in Milan. We manage our own stock, our own supply chain and our own logistics, and we serve our customers from warehouses around the world, including a significant part in Asia, because it currently offers us the best quality and logistics conditions. That takes nothing away from the Italian soul of each piece.

Regarding returns: no customer should ever face the situation you describe. When a problem is genuine, we handle it directly with the customer, including solutions that do not require sending anything back at all. If your package was returned to you after a costly shipment, we want to see your file and put it right, at our expense, not yours.

As for our reviews, they are collected and hosted by Trustpilot, an independent platform, and they come from real customers, positive and negative alike. We answer each one personally.

Could you please send us your exact order number, along with a screenshot of your confirmation email, by replying directly to that original confirmation email? Please also mention your Trustpilot review in your message: it will allow us to link it to your file and understand precisely what happened.

You deserve the experience we committed to offering you.

Una volta cliente, sempre famiglia.
Mélodie
Assistante Service Après-Vente
Marco Moretti
contact@marcomoretti.fr
www.marcomoretti.fr

Rated 5 out of 5 stars

I bought a pair of glasses from Marco…

I bought a pair of glasses from Marco Moritte and I'm very happy with my purchase. The glasses are of good quality, they were packed securely, and they arrived on time. Everything was exactly as expected. I would definitely recommend them!

1 July 2026
Unprompted review

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