We have been very impressed with MMHG from the moment we enquired about Solar panels. There was no hard sell, just an explanation of how the process works and how it would benefit us. Communication ha... See more
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Written by the company
Making it simple to work out the best solutions for you. We use data analytics to determine what's right for your needs without the sales pitch – just clear, accurate information, including costs and carbon impact, so you can make the most informed decision.
Our data-driven approach ensures that you understand every option available, helping you feel confident in your choice based on real, unbiased insights.
We believe in providing the information you need, without any unnecessary complexity. Plus, we offer ongoing support through our aftercare services, ensuring your system operates at peak efficiency over time. This means you can rely on it to deliver the performance and long-term benefits you expect, with help on hand should you need it. Our goal is to ensure your investment continues to meet your expectations and contributes positively to your home and the environment.
We're committed to working out the perfect solution for your unique home and situation, even if that means telling you not to buy at all
United Kingdom
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Bobbie was most helpful and honest. His advice confirmed my thoughts that at my age and in my situation there is no point in replacing my existing panels. Regrettably this means i will not be doing business with you but I would highly recommend your company for their honest assistance.
Reply from MakeMyHouseGreen
Reply from MakeMyHouseGreen
We have been very impressed with MMHG from the moment we enquired about Solar panels. There was no hard sell, just an explanation of how the process works and how it would benefit us. Communication has been exemplary throughout and any questions we have had have been addressed promptly. The electricians who installed were knowledgeable, skilled and friendly. We cannot recommend highly enough.
Reply from MakeMyHouseGreen
Informative and open about relative benefits. No hard selling.
Reply from MakeMyHouseGreen
Reply from MakeMyHouseGreen
I wish we had gone with you. We made the big mistake of going with E.ON Next and are now regretting that decision.
Reply from MakeMyHouseGreen
This is a user friendly company, who do their best to provide what they contract for, and indeed add value by spending time explaining and setting up the solar system to deliver an optimised outcome.
There were national problems with battery supply on this occasion and the customer support was good.
However, there were two things that could have been handled better in my opinion, firstly the delivery had to be arranged before the install, and required the customer to be at home for half a day, but the delivery company did not arrive and there was no notification about the problem during the allotted half day. This could and should be remedied with a system that forces the delivery company to provide updates. The instal was the next working day and delivery was rearranged so that the equipment was delivered in time for the installation. The second issue is merely a niggle, a standard letter is sent out before the installation suggesting that it contains important information about the installation, but in fact is a thinly veiled message about paying on time or no completion paperwork will be issued, I believe that such emails should only be sent after a customer has failed to pay. So just a little issue but put yourselves in the customer’s shoes guys it just sends the wrong message.
Reply from MakeMyHouseGreen
They provide an excellent one to one advice service that is very thorough. Leonie took the time to understand my situation and the various considerations that would affect making a decision on installing solar panels. She provided clear and detailed options and costings. I felt really well informed and would very much recommend this company to anyone thinking about going down this route and looking for a reputable installer.
Reply from MakeMyHouseGreen
Very helpful dealing with Cotswold roof tiles. Managed the installation with care and consideration despite the extreme heat and awkward roof.
Reply from MakeMyHouseGreen
Reply from MakeMyHouseGreen
I decided to have solar panels fitted and MakeMyHouseGreen had been recommended by my local council. Once I had made contact the process was explained and the pricing and the options were clearly outlined. Face to face meetings and the survey were done via Zoom and contact with Rosie, who coordinated everything was via Whatsapp. Owen did the virtual survey and the installation. The work was done efficiently and extremely tidily. I have been very happy with the service and efficiency of this company.
Reply from MakeMyHouseGreen
Alex is very open and honest. He explains everything in an informal manner. No pressure, just re-assurance.
Reply from MakeMyHouseGreen
Hi Leonie
Thanks for explaining the benefits of Solar panels so clearly and carefully.
Having thought about it over the weekend we have decided not to proceed at the moment. What we thought we wanted is rather more expensive than we realised.
However should we change our minds we will get back to you.
We have scored you highly on Trust Pilot
Thanks
John & Cramel
Reply from MakeMyHouseGreen
We were after an installer for our 11th floor apartment. Most companies didn't bother even replying and those that did advised they couldn't do it.
MMHG made the effort - first contact to installation sign off was about 10-months. Planning work was time consuming but, importantly, thorough - it had to be due to structural consideration, wind, snow load etc.. Administration after planning was automated for some key stages but wasn't suited to the timetable we were working to. This was mildly annoying but not significant. Similarly, a few people were involved in managing the installation process and a few crossed wires occurred but, again, nothing significant.
The installation would have been flawless if the local scaffolders hadn't let us down. Nevertheless, the team of 5-installers were very professional, friendly and managed the on-site installation extremely well.
Electrical and fire safety issues, very important in an apartment building, were understood, planned and managed extremely well. Similarly our flat roof waterproof membrane meant that standard fixings couldn't be used for the solar panels so the system provided was specifically designed and installed to avoid this. The extra weight this necessitated (slabs to hold the panels down) was carefully calculated to ensure the structure of the apartment was not compromised. Working practices on the roof were designed such that heavy loads were spread out before being used.
Sign off, the important documentation necessary to obtain payment for exporting to the grid, was a little longer than necessary due to a misunderstanding on the final bill payment (which wasn't presented until I asked what was happening several times).
Therefore, there were hiccups along the way (not unusual in any project) but the customer service support was responsive and open to dealing with our concerns / issues at all time.
As above, the installation, arguably the most important part as it provides the panels and battery etc. was almost flawless.
Hence, all in all a 5 star service.
Reply from MakeMyHouseGreen
Bobbie was very helpful in explaining the technical options available to us, professional and very knowledgeable.
Reply from MakeMyHouseGreen
Excellent advice, pace through the meeting and relaxed but professional approach. Lots of options. Very reassuring. Thank you Alex
Reply from MakeMyHouseGreen
An absolutely simple and easy install. The two guys were fabulous. Smart, chatty, helpful, tidy and very good. Well recommended.
Reply from MakeMyHouseGreen
Very pleased with MakeMyHouseGreen. Great from design through to install. Good comms from them throughout to check how it was all going. Install was over 2 days with different installers on each day but they were great, super hard working, willing to answer all questions. Scaffolders were good too.
Reply from MakeMyHouseGreen
Great service. One of those companies that still provides glimmers of positive hope for clients with subject matter expertise, honest advice, great customer service, regular communication and a spotless installation.
Reply from MakeMyHouseGreen
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