I've been using MMS Flex for over 5 years now & it's been an incredible asset to my business, also the support from MMS is always top class & quick on the case, even when my device did develop a fault... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been dealing with Magic Motorsport for a few months now, and I can honestly say they are top-notch. I recently bought their gear and it is awesome—everything works great and meets expectati... See more
Company replied
Since I chose what I think is the best tool for modifying engine and transmission computers 8-9 years ago, starting with the MAGPro2 X17 kit, which I replaced with FLEX as soon as it came out on the... See more
Company replied
I am using MagicMotorsport Flex since 3 Years, its a very trustworthy tool, works almost perfect. If not, or if there are questions, the staff is very fast and helpful. Updates coming very often, i... See more
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Company details
Written by the company
Magicmotorsport is an Italian company built on a long-standing passion for motorsport. Our products have been designed to meet any performance challenge and offer solutions to mechatronics looking to outfit their automotive workshops with the latest innovations in the field.
Contact info
Contrada Margi Soprano SNC Zona artigianale, 90047, Partinico, Italy
- Info@magicmotorsport.com
- magicmotorsport.com
4.6
Excellent
1k reviews
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This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service, great interaction, and a quick response.
20 July 2026
Unprompted review
Reply from Magicmotorsport
Thanks a lot!
Reply from Magicmotorsport
Hello,
We're sorry to hear that your experience did not meet your expectations.
Providing professional and reliable service is very important to us. If there was a specific issue that led to your dissatisfaction, we would appreciate the opportunity to understand it better and address your concerns.
Your feedback is valuable and helps us continue improving our products and services.
Fantastic products
Fantastic products, regular updates, and brilliant customer service. Magicmotorsport is definitely the best choice for ECU and TCU programming. Five stars!
6 July 2026
Reply from Magicmotorsport
Thank you so much for your amazing feedback! 🙏
We’re truly honored by your kind words. It’s great to hear that you appreciate our products, regular updates, and customer service. Our goal is to provide reliable solutions and continuous innovation to support professionals in their daily work.
Thank you for considering Magicmotorsport your first choice for ECU and TCU programming and for awarding us five stars. Your trust means a lot to our entire team! 🚀⭐
My first job with the new protocol…
My first job with the new protocol glitch boot caused a no starts car, mms team wouldn't take responsibility and kept accusing of bad soldering resistor and wasted days, finally i paid a tuner to fix the flash file damaged by flex patch,
And the time for response was more then 4 hour each time.
I lost money with my first job with magic
3 July 2026
Reply from Magicmotorsport
Hello,
We're sorry to hear about your experience and understand how frustrating it must have been, especially on your first job using the new protocol.
When investigating cases like this, our technical team needs to examine every possible cause, including the hardware setup, soldering, logs, and file integrity, before determining the root of the issue. This is never intended to shift responsibility, but to ensure that the analysis is accurate and based on all available evidence.
We also understand your concern regarding the response times and the impact this had on your business. Feedback like yours is important and helps us continue improving both our technical processes and our support workflow.
Thank you for taking the time to share your experience.
A very positive experience
A very positive experience, with very professional service and results.
8 July 2026
Reply from Magicmotorsport
Thanks a lot!
support took too long
support took too long, they expect the car to still be with me 2 days later, thats stupid
8 July 2026
Reply from Magicmotorsport
Hello,
Thank you for your feedback. We understand your frustration.
We know that in a professional workshop, keeping a customer's vehicle for several days is often not practical. In some cases, our technical team requires additional information or testing to identify the root cause, but we recognize that this may not always fit the realities of your business.
Your comments are valuable, and we are continuously working to reduce response times and streamline our support process to better meet the needs of workshops.
Thank you for helping us improve.
Reply from Magicmotorsport
Thanks a lot!
Very kind and helpful staff
Very kind and helpful staff, THey sor out my issue professional and quick, very appreciate
8 July 2026
Reply from Magicmotorsport
Thanks !
Definitely the best support team I’ve…
Definitely the best support team I’ve dealt with so far. No unnecessary requests—just straightforward, practical assistance. Thank you again for your excellent support!
7 July 2026
Reply from Magicmotorsport
Thanks
Reply from Magicmotorsport
Thanks, see you soon
Reply from Magicmotorsport
Thanks!
for any ticket
for any ticket, we don't have a solution, what do you have, or does no one make solutions with winols anymore, only AI?
3 July 2026
Reply from Magicmotorsport
Hello,
Thank you for your feedback. We're sorry to hear that this has been your impression.
Our Helpdesk provides solutions whenever they are technically available and validated. However, not every request can be fulfilled, as some files or ECUs require further development or may not yet have a safe and reliable solution.
AI-based solutions are designed to complement our services, not replace the expertise of experienced calibrators. Our team continues to develop and validate solutions using the most appropriate tools and methods for each case.
We appreciate your feedback and remain committed to expanding our coverage and improving our services.
We are not satisfied because yesterday…
We are not satisfied because yesterday we paid €1,035 for support, and your response was simply that the procedure cannot be performed on the specified vehicle. You did not mention whether we might need a different tool instead of, or in addition to, FLEX.
Could you please provide some advice, recommendations, or an alternative solution?
2 July 2026
Reply from Magicmotorsport
Hello,
Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations.
We understand that, after making a significant investment, you expected more detailed guidance. However, our support team can only recommend solutions that have been officially tested and validated by Magicmotorsport. If a procedure is not currently supported with Flex, we prefer to be transparent rather than suggest alternative tools or methods that we cannot verify.
If you update your Helpdesk ticket with the complete vehicle and ECU details, our technical team will gladly review your case again and advise you of any available options or future developments related to your specific application.
Thank you for your feedback. It helps us improve both our communication and the overall customer experience.
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