Mayglothling Waste Reviews 

31
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

The booking was easy and but the service itself was excepcional. Nathan Allen really impressed us by navigating a difficult entrance and efficiently getting the job done with a smile. We were his last... See more

Rated 5 out of 5 stars

Excellent service again by Mayglothling . From the cheerful lady I made my booking with . Email notification surprised us with a Sunday collection, but not a problem . My husband spoke with the o... See more

Rated 4 out of 5 stars

Quick response (albeit paid for). The operator Nathan was deft moving his tanker around, sorted the job quickly, gave good advice and was generally helpful. Cheerful and polite

Rated 5 out of 5 stars

I would like to echo the views of others recently posted. Nathan Allen was very professional and did the job with no fuss, despite the awful weather conditions at the time. I am very grateful

Company details

  1. Waste-Management Service
  2. Waste Collection Service
  3. Waste water and sewage treatment company

Written by the company

Domestic & Commercial Waste Management. Your Local Experts. - Reliable, Affordable Sewage Solutions - Keeping your home & our planet clean - 24Hr Service - 365 Days a Year Proudly serving customers in England and Wales for over 50 years.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31 reviews

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4.4

All reviews

(31)

23 reviews in the last 12 months

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Rated 5 out of 5 stars

An efficient job done well

Two young men came to empty my kargester tank and I found them both to be polite and efficient. They got on with the job smoothly and left everything tidy afterwards. Thank you both: Nathan A. and Tom P.😊

4 September 2026
Unprompted review
Rated 5 out of 5 stars

Consistently good service

I would like to echo the views of others recently posted. Nathan Allen was very professional and did the job with no fuss, despite the awful weather conditions at the time. I am very grateful

27 August 2026
Unprompted review
Rated 4 out of 5 stars

Quick response (albeit paid for)

Quick response (albeit paid for).
The operator Nathan was deft moving his tanker around, sorted the job quickly, gave good advice and was generally helpful. Cheerful and polite

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

The booking was easy and but the service itself was excepcional. Nathan Allen really impressed us by navigating a difficult entrance and efficiently getting the job done with a smile. We were his last stop after a long day but you'd never have know as nothing was too much trouble for him. It was a really great experience.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service again by Mayglothling…

Excellent service again by Mayglothling .
From the cheerful lady I made my booking with .
Email notification surprised us with a Sunday collection, but not a problem .
My husband spoke with the operator Nathan , extremely polite, careful with piping and very helpful feedback .
We will continue to use your service for are treatment plant .
Thank you Kate and Andrew Yarpole

23 August 2026
Unprompted review
Rated 5 out of 5 stars

The 5 stars is for the engineer Kieran…

The 5 stars is for the engineer Kieran who was very professional,polite and helpful and explained how are system works and monitored it and checked it all over and hopefully finally sorted the issue .A credited too the company.We would like to have Kieran for future work.Unfortunatley 1 star was for the office communication ,timings for everyone to be there at the same time to assess the tank when empty which incurred additional unnecessary work.Thanks again Kieran.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service!

Exceptional service! The team at Mayglothing are great to deal with; always friendly and helpful. They never let us down on collection timing. The vehicle operator, Dilan, was really careful, efficient, friendly and helpful too. Top marks from us😊.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service. Very friendly, both on the phone, when we were booking the visit, and in person. We had Ian C and Nathan come to the house - super chaps and they did a great job. Thanks very much.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent, friendly, professional service

I was reminded that my tank needed its annual emptying. The office staff were efficient, polite and friendly. Kyle arrived as promised. Our drive is restricted but he got in. What a driver! He is a star and emptied the tank and cleaned it. He was friendly and kept me informed at all stages. Well done to the whole May Glothling team.

19 June 2026
Unprompted review
Rated 4 out of 5 stars

Good worker

Good worker, friendly, got on with the job,knowledgeable, nothing too much trouble, I will use them again

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Rude and Arrogant

As expected, complete drivel in the reply. The original email dictating that they were coming tomorrow was obviously automated. There is no reason why an automated email shouldn't addresses the Customer by name. Systems do what people design them to do. Secondly, my request for an ETA was an entirely separate email that I sent directly to their normal office email address. And it was ignored by their admin staff. Rude.
Thirdly, this was not an urgent call out, and I certainly never intimated it was at any time, nor did they. And the water system was working very well, as the blockage was minor, and we had been aware of it for many weeks before calling someone out. How come that is classified as a 'priority' when the system is 'not working'. It was working very well actually, and was no priority. Kneejerk defence if ever I saw it.
*******************************

I booked Mayglothling to clear a blockage in my Domestic Waste Treatment Plant. I have never witnessed such pompous, self important, arrogant rudeness from any supplier. I received an email one evening dictating that they had scheduled the job and would arrive tomorrow 'sometime' between 8am and 6am. Nobody had shown even the common courtesy of talking to me to agree a date and time that was convenient for me, the Customer. I was clearly expected to clear my entire life because they had decided to come the next day. The 3 line email didn't even address me by name, or identify themselves. I replied and said NO, you are not coming tomorrow. Make an appointment with me like every other supplier on the planet who has some professional manners. So, I got a further email, dictating yet again, that they would come on Thursday between 8am and 6pm, a 10 hour 'slot'. Again, no discussion with me. I asked for an ETA, as I do have a busy life to get on with, rather than hang around for 10 hours waiting for them to bother turning up when it suits them. I never received a reply to this request, just ignored. Rudeness beyond belief. The engineer who came was charming and fixed the problem. The company isn't. Shameful arrogance.

2 April 2026
Unprompted review
Mayglothling Waste logo

Reply from Mayglothling Waste

Hi Carole,

Thank you for your feedback. We’re sorry to hear that parts of your experience left you feeling frustrated.

The email that you received is automated which is why you received no reply. We apologise for the frustration this caused you.

To provide some context, when customers are without working facilities, we do prioritise jobs as urgent and allocate the earliest available slot to resolve the issue as quickly as possible. Due to the nature of the job, we cannot guarantee a time slot for all our customers each day. If a customer would like a rough ETA, we can let you know where you fall on the drivers run (am or pm) when the job has been scheduled. A specific day can also be provided if stated upon booking.

Moving forward we will ensure our customers understand those emails are automated. We apologise that this wasn’t handled as well as it should have been.

We’re really pleased to hear that our engineer was able to resolve the issue and that you found them professional and helpful on site. We’ll be sure to pass that feedback on.

If you would like to discuss this further, we’d be happy to speak with you directly.

Kind regards,
Tess
Mayglothling Waste

Rated 5 out of 5 stars

Works for me ...

Being a Black Country chap (now domiciled on the Welsh border), I tend to speak as I find. I moved here 13 years ago and found Mayglothling. I have never used anyone else since. They have recently started their WaterSmart scheme. I have signed up. That just about says the lot. Ta.

19 March 2026
Unprompted review

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