The booking was easy and but the service itself was excepcional. Nathan Allen really impressed us by navigating a difficult entrance and efficiently getting the job done with a smile. We were his last... See more
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Excellent service again by Mayglothling . From the cheerful lady I made my booking with . Email notification surprised us with a Sunday collection, but not a problem . My husband spoke with the o... See more
Quick response (albeit paid for). The operator Nathan was deft moving his tanker around, sorted the job quickly, gave good advice and was generally helpful. Cheerful and polite
I would like to echo the views of others recently posted. Nathan Allen was very professional and did the job with no fuss, despite the awful weather conditions at the time. I am very grateful
Company details
Written by the company
Domestic & Commercial Waste Management. Your Local Experts. - Reliable, Affordable Sewage Solutions - Keeping your home & our planet clean - 24Hr Service - 365 Days a Year Proudly serving customers in England and Wales for over 50 years.
Contact info
Kington, Herefordshire, United Kingdom
- 01544 230364
- sales@mayglothling.com
- mayglothlingwaste.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 24 hours
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An efficient job done well
Two young men came to empty my kargester tank and I found them both to be polite and efficient. They got on with the job smoothly and left everything tidy afterwards. Thank you both: Nathan A. and Tom P.😊
Consistently good service
I would like to echo the views of others recently posted. Nathan Allen was very professional and did the job with no fuss, despite the awful weather conditions at the time. I am very grateful
Quick response (albeit paid for)
Quick response (albeit paid for).
The operator Nathan was deft moving his tanker around, sorted the job quickly, gave good advice and was generally helpful. Cheerful and polite
Excellent service
The booking was easy and but the service itself was excepcional. Nathan Allen really impressed us by navigating a difficult entrance and efficiently getting the job done with a smile. We were his last stop after a long day but you'd never have know as nothing was too much trouble for him. It was a really great experience.
Excellent service again by Mayglothling…
Excellent service again by Mayglothling .
From the cheerful lady I made my booking with .
Email notification surprised us with a Sunday collection, but not a problem .
My husband spoke with the operator Nathan , extremely polite, careful with piping and very helpful feedback .
We will continue to use your service for are treatment plant .
Thank you Kate and Andrew Yarpole
Recommend Mayglothling for waste emptying
We've used Mayglothling to empty our Klargister and their service is very prompt, also careful with access and our property - thank you.
Khashera Symonds, Customer Care, was extremely helpful with an access enquiry. Thank you Khashera!
Would recommend!
The 5 stars is for the engineer Kieran…
The 5 stars is for the engineer Kieran who was very professional,polite and helpful and explained how are system works and monitored it and checked it all over and hopefully finally sorted the issue .A credited too the company.We would like to have Kieran for future work.Unfortunatley 1 star was for the office communication ,timings for everyone to be there at the same time to assess the tank when empty which incurred additional unnecessary work.Thanks again Kieran.
Exceptional service!
Exceptional service! The team at Mayglothing are great to deal with; always friendly and helpful. They never let us down on collection timing. The vehicle operator, Dilan, was really careful, efficient, friendly and helpful too. Top marks from us😊.
Really great service
Really great service. Very friendly, both on the phone, when we were booking the visit, and in person. We had Ian C and Nathan come to the house - super chaps and they did a great job. Thanks very much.
Polite friendly and respectful service
Ian C came to empty our Bio-Mass.
He was extremely polite and respectful of our property and carried out the sewage collection professionally.
Excellent service.
Kieran was extremely friendly and did…
Kieran was extremely friendly and did an excellent job
Excellent, friendly, professional service
I was reminded that my tank needed its annual emptying. The office staff were efficient, polite and friendly. Kyle arrived as promised. Our drive is restricted but he got in. What a driver! He is a star and emptied the tank and cleaned it. He was friendly and kept me informed at all stages. Well done to the whole May Glothling team.
Ian C & Nathan
Ian C & Nathan, promt arrival, polite and helpful, good clean job. Thanks
Emergency Call out
Dillan was bang on time and did a great job. Emergency call out, thank you.
Good worker
Good worker, friendly, got on with the job,knowledgeable, nothing too much trouble, I will use them again
Rude and Arrogant
As expected, complete drivel in the reply. The original email dictating that they were coming tomorrow was obviously automated. There is no reason why an automated email shouldn't addresses the Customer by name. Systems do what people design them to do. Secondly, my request for an ETA was an entirely separate email that I sent directly to their normal office email address. And it was ignored by their admin staff. Rude.
Thirdly, this was not an urgent call out, and I certainly never intimated it was at any time, nor did they. And the water system was working very well, as the blockage was minor, and we had been aware of it for many weeks before calling someone out. How come that is classified as a 'priority' when the system is 'not working'. It was working very well actually, and was no priority. Kneejerk defence if ever I saw it.
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I booked Mayglothling to clear a blockage in my Domestic Waste Treatment Plant. I have never witnessed such pompous, self important, arrogant rudeness from any supplier. I received an email one evening dictating that they had scheduled the job and would arrive tomorrow 'sometime' between 8am and 6am. Nobody had shown even the common courtesy of talking to me to agree a date and time that was convenient for me, the Customer. I was clearly expected to clear my entire life because they had decided to come the next day. The 3 line email didn't even address me by name, or identify themselves. I replied and said NO, you are not coming tomorrow. Make an appointment with me like every other supplier on the planet who has some professional manners. So, I got a further email, dictating yet again, that they would come on Thursday between 8am and 6pm, a 10 hour 'slot'. Again, no discussion with me. I asked for an ETA, as I do have a busy life to get on with, rather than hang around for 10 hours waiting for them to bother turning up when it suits them. I never received a reply to this request, just ignored. Rudeness beyond belief. The engineer who came was charming and fixed the problem. The company isn't. Shameful arrogance.
Reply from Mayglothling Waste
Dillan H: an asset to the company
Dillan H. was extremely polite, worked quickly & efficiently, noted where we had asked him to park, and manoeuvred the lorry exceptionally well in a confined space.
Works for me ...
Being a Black Country chap (now domiciled on the Welsh border), I tend to speak as I find. I moved here 13 years ago and found Mayglothling. I have never used anyone else since. They have recently started their WaterSmart scheme. I have signed up. That just about says the lot. Ta.
Great team
Great team, Dillian the plant operator on the day was, polite, informative and just a general nice chap.
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