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MoreMins Reviews 

376
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 293 reviews, most reviewers were somewhat happy with their experience overall. Many customers find the app easy to use and highly useful for calls, appreciating its clean and intuitive interface and good call quality. Several users praise the service for its overall effectiveness and value, with some noting positive interactions with customer support. However, some people were dissatisfied with customer service, reporting difficulties in reaching support and ignored messages. A few other people also felt that virtual numbers often did not work as expected, with issues like calls not going through, SMS not transferring, or unexpected call disconnections.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, with some customers expressing satisfaction, highlighting... See more

User experience

People report ambiguous experiences with user experience, with some finding the app easy to use, reliable,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many praising the excellent, fast, and... See more

Customer communications

Users describe negative interactions with contact, with many reporting difficulties reaching support and... See more

Application

Customers consistently note ambiguous experiences with the app, with many praising its usefulness for cheap... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I really appreciate Moments—the connection is excellent, and everything runs very smoothly on it. However, I did face two problems. First, once the package ends, there isn’t an option to renew it easi... See more

Company replied

Rated 3 out of 5 stars

Calls stopping allways even conversation still ongoing after about 25 minutes. Have to call again and again. Calls time is ulimited? It is ongoing long time now.

Company replied

Rated 3 out of 5 stars

Strange block on purchase. I can't find the contact information. Calls within Ukraine are expensive. No internet access. SMS messages won't transfer.

Company replied

Rated 4 out of 5 stars

Very reasonable price. I like possibility to have same phone number I am usually using. Signal sometimes not that good, but that often. Happy after all :)

Company replied


Company details

  1. #95 of 97 best companies in Telecommunications service provider

About MoreMins

Written by the company


MoreMins is a UK-based digital mobile operator that provides global telecommunication services through a mobile app and offers virtual phone numbers, virtual SIMs, eSIM data plans, and cheap international calls and texts. These services are available in over 180 countries and operate without physical SIM cards or traditional roaming fees.

MoreMins is a telco innovations company founded in 2015. MoreMins is trusted by more than 300,000 customers worldwide and distributors ranging from online businesses to leading publicly traded tour operators. MoreMins has excellent reviews on Google Play and the App Store.

Key MoreMins Services

Virtual Phone Numbers. Users can obtain virtual phone numbers from over 50 countries, including the US and UK, which function within the app for incoming/outgoing calls and incoming/outgoing texts. This helps users establish a local presence abroad without needing an extra phone or physical SIM card.

eSIM Mobile Data. MoreMins offers prepaid eSIM data plans for international travel that can be ordered and activated online. This service is advertised as being cheaper than traditional data roaming and safer than public Wi-Fi, with support for hotspot functionality.

Cheap International Calls and Texts The app allows for affordable international calls and SMS messages to both landlines and mobile phones, with options to call using an internet connection or without one (by converting local minutes).

Virtual SIM Cards. A service bundle that includes a virtual phone number, unlimited calls, and a set SMS allowance, all operating online without a physical SIM.

Key Features

No Roaming Fees. Services work globally without incurring high roaming charges.

No Contracts/Setup Fees. Services are prepaid with instant cancellation options and no hidden fees.

Privacy and Security. The service emphasizes user privacy, claiming not to record calls or sell data to advertisers, and offering more secure connections than public Wi-Fi.

Instant Activation. Services can be set up and used almost immediately after ordering online.

Contact info

3.3

Average

TrustScore 3.5 out of 5

376 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 90% of negative reviews

Typically replies within 24 hours

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3.3

All reviews

(376)

334 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

It is unnecessarily complicated

It is unnecessarily complicated, and one constantly gets the feeling that the customer is viewed with suspicion. There are constant checks to verify your identity or to question why you want a phone number in the first place. Furthermore, the login process frequently fails; sometimes you cannot log in at all, and even when you receive the code, it doesn't work. The customer experience with your service is truly unpleasant. If you assume that anyone wanting a phone number in another country is automatically involved in shady dealings or is a criminal, then please simply do not offer such a service.

22 July 2026
MoreMins logo

Reply from MoreMins

Dear User, certain numbers require ID verification to be provided, that is stated in the product description of the number. Regarding the issues with the log in, please do not hesitate to contact us via email at info@moremins.com

Rated 1 out of 5 stars

Not a good service, you have all mi data because i registred on your app, you have mi hone no, mi email, mi bank acoount, mi adress..

Not a good service! I try to make a virtual no for working with alzabox....i spent 3 days waiting, nobody answere on that phones( all countrys). And today, after i send an email to stop tergiversing and give me the virtual no, they simly put me outside this aplication( i cant log in) . So., zero star for this app regarding virtual no.

20 July 2026
MoreMins logo

Reply from MoreMins

Dear User, You have not verified your identity in order to activate the number. As you were unable to provide the required information for the verification your purchase was refunded.

Rated 4 out of 5 stars

I have more than 48h waiting the number…

I had more than 48h waiting the number and I didn’t receive it yet. Then I contacted and they resolved soon and asked refund money. It took time so I wait it will be ok

20 July 2026
MoreMins logo

Reply from MoreMins

Dear User, I am afraid that you have not yet verified your identity in order to activate the number. Please contact us via email at info@moremins.com for further information.

Rated 1 out of 5 stars

I cannot use the minutes I have bought

I cannot use the minutes I have bought, I was told I could use your app on my mobile phone to make calls.

This is not the case, so I have bought minutes for nothing.

20 July 2026
MoreMins logo

Reply from MoreMins

Dear User, we apologise for your experience. Please send us an email to info@moremins.com so we can investigate your issue further.

Rated 4 out of 5 stars

Did you guys decided not to check your…

My issue was fixed.
Putting 4 Stars only because it took them a while to get to me. My email had landed on their spam.

Thanks!

16 July 2026
Unprompted review
MoreMins logo

Reply from MoreMins

Dear User, we respond to all queries within 12 hours. Please make sure to send the email to info@moremins.com with your account details so we can investigate.

Rated 1 out of 5 stars

didnt work

didnt work. chat support wasnt available

18 July 2026
MoreMins logo

Reply from MoreMins

Dear User, we apologise for your experience. Please contact us via email at info@moremins.com so our team cann assist you!

Rated 2 out of 5 stars

Disappointed

Disappointed - Virtual number blocked due to KYC rejection without reason
I purchased a Romanian virtual number from MoreMins, but it is completely unusable because my identity verification (KYC) was rejected. I provided all the requested ID documents and data accurately, but the system rejected them without providing any reason or explanation. Because of this, I cannot receive any classic SMS text messages, and the service I paid for does not work. I would appreciate it if someone from the support team could contact me and verify my documents manually.

17 July 2026
MoreMins logo

Reply from MoreMins

Dear User, I am afraid that in case of rejection the number cannot be provided. You may choose a number from another country that does not require a verification.

Rated 5 out of 5 stars

Good choice for international calls…

Good choice for international calls outside the European Union. I call to Japan on the basis of 4 Eur plan, I get a lot of minutes in comparison with my telecommunications provider. Clear sound and easy to use menu.

17 July 2026
MoreMins logo

Reply from MoreMins

Thank you for your review! We are glad you are enjoying the service!

Rated 5 out of 5 stars

So far so good

So far, so good. Reasonably cheap price for U.S. phone number and top-up.

19 July 2026
MoreMins logo

Reply from MoreMins

Thank you for your review!

Rated 1 out of 5 stars

Big delay receiving SMS…

I purchased the number to receive SMS but even though I had internet connection the SMS were arriving hours after they were sent. I was with agent sending SMS and I expected to see them in portal, but they had not been displayed.. only when I got home I saw SMS in portal...

19 May 2026
MoreMins logo

Reply from MoreMins

Dear User, we apologise for the inconvenience caused. Please contact us via email at info@moremins.com so our team can take a closer look at the issue you have experienced.

Rated 1 out of 5 stars

Processing of Aussie number hung

Processing of Aussie number hung

14 July 2026
MoreMins logo

Reply from MoreMins

Dear User, Unfortunately your verification was not approved, therefore we were unable to provide the service. We apologise for the inconvenience.

Rated 5 out of 5 stars

it is working as it should

it is working as it should. calls, messages and everything. only thing I would change is to be able to buy package with unlimited SMS or for example 100 SMS for some reasonable price.

13 July 2026
MoreMins logo

Reply from MoreMins

Thank you for your review! We appreciate your suggestion!

Rated 1 out of 5 stars

I got 5.0 GB eSIM Internet for Monte…

I got 5.0 GB eSIM Internet for Monte Negro as "gift" from Company Coral Travel. MoreMins send me QR Code. It don't work. Then i get a new QR Code. The same problem.
I was on vacation and i lost too much time to activate MoreMins eSIM....I decided to refuse MoreMins service.

9 July 2026
MoreMins logo

Reply from MoreMins

Dear User, we are terribly sorry for your experience. Our team has tried resolving the issue, however we have not heard anything from you after our last message. Please do not hesitate to contact us via email at info@moremins.com so we can make it up for you!

Rated 1 out of 5 stars

None

I changed my telephone and my money, around 13$ gone?
And than so hard to manage acount

15 July 2026
MoreMins logo

Reply from MoreMins

Dear User, please contact us via email at info@moremins.com so our team can investigate the issue you have encountered and help to resolve it.

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