Although I am an English speaker living in Germany for the last 6 years, I would easily understand how Montana is sending bills to us, how they ask meter readings etc. They are very easy to interpret.... See more
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Was unable to submit my meter readings because montana app for ios returns an error. At the end did that via web interface on my PC. Not a good start. Also I’m not impre That I have to submit that dat... See more
Company replied
If I must confess, it wasn’t good that I had to quit my electricity contract but when I meet with one of your customer service “Mr Breno Molina” who professionally changed my mind positively by resol... See more
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The team is reliable and all can be done online seamlessly. I have also enjoyed the bonuses, which I find very helpful, particularly in this time when cost of living has significantly gone up
Company details
About MONTANA Deutschland
Written by the company
“Voller Energie“ – das ist MONTANA!
Als führender Energieversorger und mittelständisches Familienunternehmen versorgen wir deutschlandweit und in Österreich mehr als 800.000 Kunden zuverlässig mit Energie. Dabei gestalten wir die großen Themen unserer Zeit aktiv mit: die Energiewende, den Schutz unseres Klimas, den effizienten Umgang mit Energie und den Ausbau der E-Mobilität.
Als führender Energieversorger und mittelständisches Familienunternehmen versorgen wir deutschlandweit und in Österreich mehr als 800.000 Kunden zuverlässig mit Energie. Dabei gestalten wir die großen Themen unserer Zeit aktiv mit: die Energiewende, den Schutz unseres Klimas, den effizienten Umgang mit Energie und den Ausbau der E-Mobilität.
MONTANA
Written by the company
- Günstig, fair und umweltfreundlich
- ✓ mehrfach ausgezeichneter Service
- ✓ Persönliche Beratung
- ✓ Transparente und faire Konditionen
- ✓ Nachhaltig - ok-power-zertifizierter Ökostrom zu 100 % aus erneuerbaren Energien
- ✓ Sichere Versorgung seit über 65 Jahren
- ✓ MONTANA App
- ✓ THG-Bonusprämie
- ✓ Ladekarte für E-Autos
Contact info
Dr.-Max-Straße 26, 82031, Grünwald, Germany
- 0800/ 55 55 990
- service@montana-energie.de
- montana-energie.de
MONTANA App
4.5
Excellent
14k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from MONTANA Deutschland
Dear Mr. Peloumpi,
We are very pleased to hear that you had a positive experience with our customer service team.
With full energy
Your MONTANA Team
Good price and service.
18 May 2026
Reply from MONTANA Deutschland
Sehr geehrter Kunde,
wir freuen uns sehr über Ihre Bewertung. Vielen Dank, dass Sie sich hierfür Zeit genommen haben.
Mit voller Energie
Ihr MONTANA Team
Best on the Best.
8 May 2026
Reply from MONTANA Deutschland
Sehr geehrter Kunde,
vielen Dank, dass Sie sich die Zeit für eine Bewertung genommen haben. Ihr Feedback freut uns sehr.
Mit voller Energie
Ihr MONTANA Team
Was unable to submit my meter readings…
Was unable to submit my meter readings because montana app for ios returns an error. At the end did that via web interface on my PC. Not a good start. Also I’m not impre That I have to submit that data manually. My previous provider was able to read my meter readings automatically.
2 February 2026
Unprompted review
Reply from MONTANA Deutschland
Dear Customer,
thank you for taking the time to share your feedback.
We’re sorry to hear that you experienced an error when submitting your meter readings via our app and had to switch to the web interface instead. We understand that this caused additional effort and apologize for the inconvenience.
We continuously work on improving our digital services, including our app, to ensure a more reliable and user-friendly experience. Please note that automatic meter readings are currently only possible when a smart meter with a communication interface is installed.
Thank you for your patience and for bringing this matter to our attention.
With full energy
Your MONTANA Team
God bless you and your service i pray…
God bless you and your service i pray that you stay honest and good service
8 February 2025
Unprompted review
Reply from MONTANA Deutschland
Dear Customer,
thank you very much for your kind feedback. We truly appreciate your words and will continue to provide you with reliable service.
With full energy
Your MONTANA Team
Although I am an English speaker living…
Although I am an English speaker living in Germany for the last 6 years, I would easily understand how Montana is sending bills to us, how they ask meter readings etc. They are very easy to interpret. Anyway, the prices are reasonable. I wish all the best to the family of Montana. Thank you, guys!
27 April 2025
Unprompted review
Reply from MONTANA Deutschland
Dear customer,
thank you very much for your wonderful feedback and for your trust in MONTANA! We are delighted to hear that you find our communication clear and easy to understand.
We look forward to continuing to provide you with reliable service at fair prices.
With full energy
Your MONTANA Team
Montana has been very easy to manage…03
Montana has been very easy to manage and an efficient company.
23 March 2025
Unprompted review
Reply from MONTANA Deutschland
Dear Mrs Harbach,
Thank you very much for your kind words and the 4-star rating! We’re happy to hear that you find MONTANA easy to manage and efficient. If there’s anything we can do to earn that fifth star, we’d love to hear your suggestions.
With full energyy
Your MONTANA Team
The service of the company is of great…
The service of the company is of great quality and always on time to support, advice and make changes to the customers needs.
29 January 2025
Unprompted review
Reply from MONTANA Deutschland
Dear Customer,
Thank you for your review! We're delighted to hear that you're happy with our support.
With full energy,
Your MONTANA Team
Reply from MONTANA Deutschland
Sehr geehrter Kunde,
Ihr Feedback freut uns sehr. Vielen Dank.
Mit voller Energie
Ihr MONTANA Team
Hat alles gut funktioniert
2 June 2024
Unprompted review
No billing plan, no invoices, terrible service.
They promised to give me my gas bill after meter entry which I did, but instead cancelled my billing plan and never sent me a bill. They also denied I was their customer when I attempted to change suppliers but still blocked me from changing to another supplier for 8 months without any reason. I cannot recommend them.
31 March 2024
Unprompted review
Reply from MONTANA Deutschland
Dear Customer,
Thank you for taking the time to leave a review. We are very sorry that there appears to have been a mistake in our communication with you. We deeply regret this and will investigate your case further. We will then get back to you for clarification.
With full energy
Your MONTANA Team
-------------------------------Update 08.04.24--------------------
Dear Mr. Timm,
Unfortunately, the invoice could not be created and sent until 03.04.2024. The reason for this was the meter reading clarification, as the meter reading you provided was very low. We apologize for the delay.
We would also like to inform you that the contract was terminated on 30.09.2024 in compliance with the notice period. You will then be supplied by your new supplier.
With full energy
Your MONTANA Team
Miscommunication
Miscommunication. I had a new contract and I only got into my new appartment January 2024however I signed my contract in December 2023 yet i was charge for the month they did not provide me electricty and told me I was owing and forcefully terminated my contract while I away for a business trip. Accuse me of not paying even after I made payment I find it really a bad service from MONTANA
18 February 2024
Unprompted review
Reply from MONTANA Deutschland
Sehr geehrter Kunde,
wir bedauern sehr, dass wir Sie noch nicht eher kontaktieren konnten, um Ihr Anliegen zu lösen. Unser Kundenservice hat Ihnen hierzu gestern eine Mail gesendet.
Mit voller Energie
Ihr MONTANA Team
Top Service
21 February 2024
Unprompted review
Radio silence after charging way too much
Was asked for photo-proof when asking about a very unrealistic automated meter reading, which I provided two months ago. Since then, none of my attempts to get a status update on the ticket has yielded any sort of response.
29 July 2023
Unprompted review
Reply from MONTANA Deutschland
Sehr geehrter Kunde,
vielen Dank für das angenehme Telefonat mit Ihnen. Wir bedauern, dass Ihr Zählerstand noch nicht korrigiert werden konnte. In diesem Fall sind wir an die Rückmeldung des Netzbetreibers gebunden, welcher den Zähler verwaltet. Sobald uns diese vorliegt, werden wir eine Korrektur durchführen.
Mit voller Energie
Ihr MONTANA Team
Reply from MONTANA Deutschland
Dear Customer,
thank you for taking the time to leave us a review. Your satisfaction is important to us.
With full energy
Your MONTANA team
super Service
1 April 2023
Unprompted review
The team is reliable and all can be…
The team is reliable and all can be done online seamlessly. I have also enjoyed the bonuses, which I find very helpful, particularly in this time when cost of living has significantly gone up
25 March 2023
Unprompted review
I didn't receive any bill and my…
I didn't receive any bill and my contract was cancelled without any warning.. Contacted customer support but they still have to get back to me..
20 February 2023
Unprompted review
Reply from MONTANA Deutschland
Dear customer,
Thanks for your review. Your satisfaction is important to us, which is why we've wrote you an mail with an explanation.
Mit voller Enegie
Your MONTANA Team
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