After ringing national debt line and waiting for someone to answer for 40 minutes I was greeted with the rudest lady ever and was made to feel absolutely worthless, I’m glad now tho because my pho... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really nervous about getting debt advice, but after speaking with both Allan and Wren, who were both outstanding and showed care and compassion throughout, they put my mind at ease and a debt ma... See more
Company replied
Very helpful, sympathetic and non judgmental. Was talked through the various options available to me and the pros and cons of each of them with no pressure. Am now in the early stages of getting my... See more
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I was unsure if to go down this road of debt management, to be honest I’m glad I did decide to make that step. From start to finish Alex & Ryan the two people that helped me,took time to explain the... See more
Company replied
Company details
- #11 of 53 best companies in Financial advisor
- #7 of 17 best companies in Debt relief service
About Money Advice
Written by the company
Hello, we are Money Advice.
We're one of the UK’s leading debt advisory centres, specialising in:
Our main aim is to provide free, practical and ethical debt guidance to people and businesses experiencing financial hardship.
We understand how worrying and stressful debt can be. Everything you say will be treated in confidence and we will never judge you or your situation - we want to help you get debt free!
Money Advice help over 3,000 people in the UK every year.
Our team of experts help thousands of families get their finances back on track with an IVA.We can help you identify all available debt solutions and put together a personal action plan. You’ll quickly see our commitment to helping you.
If you're worried about managing your debt - get in touch.
Contact info
Station road , SK8 7AZ, Cheadle Hulme, United Kingdom
- 0161 640 6400
- assessment-team@moneyadvice.co.uk
- moneyadvice.co.uk
Is an IVA right for you?
4.9
Excellent
3k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Abbey was brilliant explaining…
Abbey was brilliant explaining everything to me and my wife
Thanks
5 September 2026
Unprompted review
Amazing service from Racheal
Amazing service from Racheal. This company has taken the stress of debt from me so I can continue to provide a stress free and happy environment for my grandparents who I care for.
1 September 2026
Very helpful with my situation
Very helpful with my situation. Listened to my concerns and was able to assist in helping me get out of debt. Everything was covered in constant conversations between the team and me and my partner, I have never liked asking for help or thought I needed it but I am struggling and I am glad I have taken the time and effort to get this far. Thank you :)
28 August 2026
The service i received was expected in…
The service i received was expected in detail and clearly
I would recommend money advice to who need advice
Thank you
1 September 2026
Reply from Money Advice
It is great to know you would recommend Money Advice; Thank you so much for taking the time to leave us a review! We’re really pleased to hear that you found the service clear and that everything was explained to you in detail.
We know how important it is to feel informed and supported when seeking financial advice, so it’s great to hear you felt comfortable with the service you received.
Very helpful, relaxed and friendly
Very helpful, explained all my options clearly, very understanding, honest, would highly recommend, no pressure, relaxed friendly service
4 September 2026
Reply from Money Advice
Thank you so much, David, for taking the time to leave such a lovely review.
We’re really pleased to hear that you felt supported, understood and fully informed about your options. We always want our clients to feel comfortable and never pressured when making such an important decision.
It’s fantastic to hear you found the service relaxed, friendly and honest. ..It really means a lot to the whole team!
Katie was lovely to speak to
Katie was lovely to speak to, made me feel at ease. She gave clear instructions and helped guide me.
3 September 2026
Reply from Money Advice
Thank you so much for your lovely review, Miss Gill! We’re delighted to hear that Katie made you feel at ease and was able to guide you clearly through the process. We’ll be sure to pass your kind words on to her.
Thank you again for choosing Money Advice ...we really appreciate your feedback!
I’m in the early stages of debt relief…
I’m in the early stages of debt relief and management but very happy with the prompt help and advise I’ve received so far. Would recommend 💯
3 September 2026
Reply from Money Advice
Thank you so much for your fantastic review, Ryan! We’re really pleased to hear that you’ve been happy with the prompt help and advice you’ve received so far.
We know that taking the first steps towards managing your debt can feel daunting, so it’s great to know our team has been able to support you through the early stages. Thank you for your recommendation... it really means a lot to us!
Friendly helpful people that understand…
Friendly helpful people that understand and help you find the best solution, highly recommend
3 September 2026
Reply from Money Advice
Thank you so much for your lovely review and appreciate you would recommend Money Advice! We’re delighted to hear that you found our team friendly, helpful and understanding. Supporting our clients to find the best solution for their individual circumstances is exactly what we aim to do.
We really appreciate you taking the time to share your experience!
Very helpfull and everything was done…
Very helpfull and everything was done quickly and clear thankyou
2 September 2026
Reply from Money Advice
Thank you so much for taking the time to leave us such a lovely review! We’re delighted to hear that you found everything helpful, clear and that the process was completed quickly for you.
Your feedback really means a lot to us. Thank you again for choosing Money Advice!
Nathan treated me with respect and…
Nathan treated me with respect and compassion. Made all my options clear to understand and really took a weight off my shoulders.
2 September 2026
Reply from Money Advice
Thank you so much for your wonderful 5-star review, Neil!
We’re delighted to hear that Nathan treated you with the respect and compassion you deserved and took the time to make all of your options clear and easy to understand. Knowing that he was able to take some of the weight off your shoulders means so much to us.
We’ll be sure to pass your lovely feedback on to Nathan. Thank you again for choosing Money Advice!
went through my situation with Becky…
I went through my situation with Becky she was very nice she understood my circumstances.. unfortunately Becky informed me that Money Wellness woukd be a better option. Thank you Becky
2 September 2026
Unprompted review
Reply from Money Advice
Thank you so much for your lovely 5-star review, Jayne. ⭐
We’re really pleased to hear that Becky was so kind, understanding and took the time to listen to your circumstances. It’s so important to us that everyone feels heard and supported, even when the most suitable solution isn’t one we provide directly.
We’re glad Becky was able to point you in the direction of Money Wellness and help you find an option that may be better suited to your circumstances.
Thank you again for taking the time to share your experience, Jayne, and we wish you all the very best for the future.
Nathan and Amy we're very helpful
Nathan and Amy we're very helpful, Informative and supportive. I felt heard, understood and completely supported through our whole process of figuring out what is right and will work for my case. Professional yet approachable and responsive no matter what time i messaged them throughout thus chapter of my life.
Thank you Money Advice, thank you Nathan and thank you Amy.
17 August 2026
Reply from Money Advice
Thank you so much, Steven, for taking the time to leave such a wonderful 5-star review.
We’re absolutely delighted to hear that Nathan and Amy made you feel heard, understood and fully supported throughout the process. We know that reaching out for help with your finances can feel daunting, so it’s fantastic to hear that they were able to make the experience feel both professional and approachable.
We’ll be sure to pass your lovely comments on to Nathan and Amy — they’ll be thrilled to know how much their support meant to you.
Thank you again for choosing Money Advice, Steven, and we wish you all the very best for the future
Amazing
Very professional. Patient, supportive and understanding. Explained everything. Went through all the alternatives. Fast response to initial call and sending information. Thank you Kyle and Claire 🙂
1 September 2026
Reply from Money Advice
Thank you so much for your amazing review!
We’re delighted to hear that you found Kyle and Claire professional, patient, supportive and understanding. It’s great to know they took the time to explain everything clearly and talk you through all of the available options.
We’ll make sure your lovely feedback is passed on to both Kyle and Claire. Thank you again for choosing us and for taking the time to share your experience.
Friendly and helpful, a lifeline service
I called and got a call back from Andrew Shepard, he was incredibly helpful and talked me through every option open to me, helped me with all I needed to do, advised what would be my best options and then guided me through the steps needed once I’d made a decision. I ended the call feeling relieved that I was going to regain control of my finances and was so very grateful to him for all his help. I will definitely recommend to anyone seeking support with any debt worries, they are a lifeline. Superb, friendly and thoughtful service.
1 September 2026
Reply from Money Advice
Thank you so much, Jenn, for taking the time to leave such a wonderful review.
We’re delighted to hear that Andrew was able to talk you through all of your options and provide the support and reassurance you needed. Helping people regain control of their finances and feel more positive about the future is exactly why we do what we do.
They are there for you to talk
They are there for you to talk, and go through everything step by step even when your stuck getting information they help you in the right direction. And always in contact to help
29 August 2026
Reply from Money Advice
Thank you so much for taking the time to leave us such a lovely review.
We’re really pleased to hear that you felt supported throughout the process and that our team was able to take everything step by step and help point you in the right direction when things felt difficult.
We understand that dealing with financial worries can sometimes feel overwhelming, so it’s important to us that our customers know we’re here to offer support and guidance whenever they need it.
Thank you again for sharing your experience.
Very understanding and knowledgeable
Very understanding and knowledgeable, took the panic away a little.
28 August 2026
Reply from Money Advice
Thank you, Jane, for your lovely review.
We’re so pleased to hear that our team was understanding and knowledgeable and, most importantly, helped take some of the panic away. We know how overwhelming financial worries can feel, so it’s wonderful to know you felt supported and reassured.
Thank you again for taking the time to share your experience.
Reply from Money Advice
Thank you, Scott, for your fantastic review!
We’re so pleased to hear you had a great experience and found our team helpful. Thank you for taking the time to share your feedback ... it really means a lot to us.
Detailed information and good service/…
Detailed information and good service/ advice
1 September 2026
Reply from Money Advice
Thank you so much, Gary, for your lovely 5-star review!
We’re really pleased to hear that you found the information and advice detailed and helpful. Providing clear, supportive guidance and making sure our customers feel informed throughout the process is really important to us.
Thank you for choosing Money Advice and for taking the time to share your experience. It’s very much appreciated!
Totally explained everything about my…
Totally explained everything about my concerns. Very helpful with my situation and understanding.
Highly recommend
28 August 2026
Reply from Money Advice
Thank you so much, Deborah, for taking the time to leave such a lovely review. We’re really pleased to hear that everything was clearly explained and that you felt listened to, understood and supported throughout.
We know that reaching out about financial concerns can feel daunting, so it’s great to know our team was able to put you at ease and help with your situation.
I had a really positive experience with…
I had a really positive experience with the money advice. The advice was clear, practical, and tailored to my circumstances, which made everything much easier to understand. I felt listened to and supported throughout, and there was no pressure or judgement. I would definitely recommend their service to anyone looking for reliable and helpful financial guidance.
24 August 2026
Reply from Money Advice
Thank you so much, Michelle, for such a wonderful review. We’re delighted to hear that you found the advice clear, practical and tailored to your circumstances.
It’s especially lovely to know that you felt listened to and supported without any pressure or judgement. Helping people feel comfortable and confident when discussing their finances is so important to us.
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