M1 LAB Reviews 

102
TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

M1 Lab has the most gorgeous high quality products that are totally unique. Not to mention their showroom is beautiful, it reflects the time and effort that goes into this brand. Definitely better th... See more

Company replied

Rated 5 out of 5 stars

Martina made my experience buying a gift voucher for my partner more than easy. We are always made to feel welcome when in the showroom and our experience never feels rushed or pressured. Our service... See more

Rated 5 out of 5 stars

My experience with M1 LAB was a solid 10/10. I see the passion they put into this small business and that's hard to find these days. Top-tier customer service, pieces that redefine cool and great v... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience at the showroom. Martina was super helpful but also gave me space to look through the products and try things on without being too in my face. M1 clearly cares a lot about... See more

Company details

  1. #13 of 35 best companies in Vintage Clothing Shop
  2. #20 of 45 best companies in Handbags Shop
  3. #3 of 9 best companies in Leather Coats Shop
  4. #23 of 51 best companies in Sunglasses shop
  5. #14 of 26 best companies in Second-hand Clothing Shop

Written by the company

M1 Lab is your go-to online store for high-quality vintage and second-hand clothing. We carefully select each item and we offer a wide range for both men and women. Every article is sanitised, washed, steamed and ironed to ensure maximum cleanliness and hygiene. Additionally, we double-check every piece for defects like tears or stains. Our customer service is top-notch, and we pay close attention to every detail to ensure a perfect shopping experience for our customers. Discover our collection of unique vintage items and add a touch of timeless style to your wardrobe. Join our community of satisfied customers and experience the charm of our products.


Contact info

4.8

Excellent

TrustScore 5 out of 5

102 reviews

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Asks customers to review

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4.8

All reviews

(102)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great company, great products, great service

Great company, great products, great service. I would order again anytime, thanks for giving perfect clothes a longer life, I appreciate it.

2 January 2025
Unprompted review
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Reply from M1 LAB

Hey Stefan! Thank you so much for shopping with us and for such great review, it means a lot to hear :)

Rated 5 out of 5 stars

Beautiful coat, great customer service.

Beautiful coat, mint condition, quick delivery, nice packaging. Will definitely shop there again.

20 December 2024
M1 LAB logo

Reply from M1 LAB

Hey! Glad to hear your feedback and thank you so much for choosing us :)

Rated 5 out of 5 stars

Great shipping

Great shipping, package was wrapped with care I liked the wax seal envelope as well

20 December 2024
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Reply from M1 LAB

Hey Jordan! Appreciate your time in leaving us a review and thanks again for shopping with us :))

Rated 5 out of 5 stars

Real fast

Real fast, good description and amazing service

5 December 2024
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Reply from M1 LAB

Hey Giffan! Appreciate so much you taking the time to leave us a review and thank you for your ongoing support. Looking forward to welcome you in our showroom :)

Rated 5 out of 5 stars

Excellent service

Excellent condition article, very well packaged and delivered extremely quickly. All this and great communication too. Really happy with my purchase and would definitely recommend and use again

25 November 2024
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Reply from M1 LAB

Hey Stephen! Our pleasure in knowing you had such a positive experience! Thank you again for your order and for your time in leaving us a review! Wishing you a great Christmas :)

Rated 5 out of 5 stars

Speedy delivery

Speedy delivery, exactly as described. They even added an additional gift in.

26 October 2024
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Reply from M1 LAB

Hey Ciran! Thank you for leaving us a review! We are glad you are happy, means a lot to us :))

Rated 5 out of 5 stars

Really impressed, right attitude and approach, stand out in the industry

My very first experience with M1 Lab as an international online buyer and I can say I'm really impressed. In processing my return in an openly friendly manner, promptly and with ease, what stood out is their level of consideration and overall attitude. This positive attitude and approach sets them apart in the industry, particularly with sellers of luxury vintage designer items. Additionally, I was really surprised to find a gifted clutch bag in my package! Again, a team full of surprises. Thank you Martina.

16 July 2024
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Reply from M1 LAB

Hey Jacqueline! Thank you so much for the great review, that's so much appreciated. We are glad we could help and really looking forward to assist you in the future. For anything, please just reach out! Thanks again for your cooperation and time in sharing your feedback :))

Rated 5 out of 5 stars

A must see showroom, Beautiful pieces, Great customer service, Amazing concept

M1 Lab has the most gorgeous high quality products that are totally unique. Not to mention their showroom is beautiful, it reflects the time and effort that goes into this brand. Definitely better than most luxury high end retailers and brands.
The whole concept of their brand is inspiring, in a world full of fast fashion, M1 Labs ability to spin old pieces into luxury items with edge is clearly setting a precedent in the industry.

20 July 2024
Unprompted review
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Reply from M1 LAB

Hey Maisie! Such a feedback :))) We are glad to hear that! Thank you for visiting us and really appreciate your time in leaving us a review :)

Rated 5 out of 5 stars

Kindest sellers

Kindest sellers, most unique and stunning pieces. They made sure I got to use a discount code, and surprised me with a gorgeous bag as a thank you present. Truly made my day 🫶🏻🫶🏻
Not to mention their stunning packaging, so clear how much time and effort goes into this brand.
10/10 experience 🌟🌟🌟

5 July 2024
Unprompted review
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Reply from M1 LAB

Hey lovely! Awww! Thank you for your words and support. We truly value your feedback and can't wait to meet you at our showroom soon :)

Rated 5 out of 5 stars

excellent clothes excellent service!

customer service that went above and beyond - I can't express how helpful m1 lab have been with this order from initial purchase to helping facilitate an item return. the garments were great and the service has been phenomenal! highly recommend <3

5 July 2024
Unprompted review
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Reply from M1 LAB

Hey Mason! Thank you so much for taking the time to leave us a review, it so much appreciated here :) Looking forward to serve you again soon :))

Rated 5 out of 5 stars

Great vintage curation !…

I bought a beautiful vintage bag from here, and was originally drawn to browse cus of they’re lovely curation of items, and the item was shipped instantly, delivered next day, packaged well, item in condition as described, and all round smooth experience, would highly recommend! Thankyou!

14 June 2024
Unprompted review
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Reply from M1 LAB

Hey Remy! Appreciate your time in leaving us a review! Thank you for choosing us and for all the compliments, it really means a lot to hear! Enjoy the bag :)))

Rated 5 out of 5 stars

Total win - sheepskin jacket

I bought an incredible sheepskin jacket from these guys recently. I literally love it, so unique and warm too. I've had tonnes of compliments. The jacket was posted really quickly and when it arrived they included a really cool clutch bag as a present. I am obsessed! Thanks so much guys x

11 June 2024
Unprompted review
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Reply from M1 LAB

Hey Lolly! Really happy to hear how much you loved the jacket :) Thank you so much for taking the time to leave us a review, it's much appreciated! Hope to serve you again soon :)))

Rated 5 out of 5 stars

Had an amazing experience with them

Had an amazing experience with them. Customer service answered quickly, and were incredibly kind and helpful. The item was shipped immediately and arrived shortly. The top was in beautiful condition and just as described. They even gave me an extra gift which was soso sweet. Would 100% recommend to buy from them ❤️

14 June 2024
Unprompted review
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Reply from M1 LAB

Hey Alyssa! Thank you so much for taking the time to leave us a review. What matters to us is making our clients happy and we are so glad you are :)

Rated 5 out of 5 stars

Vice President

great product perfect delivery

14 May 2024
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Reply from M1 LAB

Hey Stephen! Thank you so much for taking the time to leave us a review, it means a lot!

Rated 5 out of 5 stars

Good customer service

Good customer service. the item received was exactly what i order.

7 April 2024
M1 LAB logo

Reply from M1 LAB

Hey Vincent! Thanks again for shopping with us and for taking the time to leave us a review, it means a lot :)

Rated 5 out of 5 stars

What a great experience all around

What a great experience all around.

Not only was the vintage leather biker jacket I purchased in fabulous condition, it arrived incredibly quickly, well packaged and with some surprise wee extras. I had need to contact Customer Services before hand, which was also great. I was answered quickly, responsively and my query was sorted within minutes. I will recommend M1Labs to everyone I know. Fabulous Company.

1 April 2024
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Reply from M1 LAB

Hey! Thank you so much for your fantastic review! We are glad you had such a great experience. We strive to make our customer happy and satisfied so your words mean a lot to us. Thanks again for choosing us and hope to serve you again in the future :)

Rated 5 out of 5 stars

Above and beyond!

amazing selection of products, professional packaging and fast shipping!

4 April 2024
Unprompted review
M1 LAB logo

Reply from M1 LAB

Hey Kane! Thank you so much for shopping with us and for your review, it means a lot! :)

Rated 5 out of 5 stars

Fantastic business

Fantastic business, very pleased with my order. Thank you👌

10 March 2024
Unprompted review
M1 LAB logo

Reply from M1 LAB

Hey! Thanks for choosing us and taking the time to leave us a review. It means a lot :)

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