Lyca Mobile BE Reviews

1,707

•

2.7

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Review summary

Created with AI, based on recent reviews

Considering 270 reviews, most reviewers were unhappy with their experience overall. People frequently expressed frustration regarding unexpected charges, recurring automatic renewals, and issues with billing and account payments. Customers also complained about poor network connectivity, persistent connection errors, and significant difficulties trying to activate their eSIM cards. Some reviewers were happy with the service, mentioning that the mobile connection was reliable and coverage was good. Consumers also appreciated the helpful assistance provided by the customer support team and noted that prices for specific data bundles were reasonable. Others found the offers attractive and appreciated the prompt resolution of their issues when contacting staff directly.

What people talk about most

Service

Reviewers mention ambiguous feedback about service, as experiences with the mobile operator vary... See more

Payment

Customers consistently note negative experiences with payment, highlighting frustration over unexpected... See more

Customer service

Users describe ambiguous interactions with customer service, as opinions are heavily divided. While some... See more

Product

Clients share profound dissatisfaction regarding the product. Reviewers consistently report that activation... See more

Price

Reviewers highlight negative aspects of price, consistently reporting that existing customers face expensive... See more

Reviews shaping this summary

Please improve your politics, why do you advertise cheap internet when this is available only one month and fars recharge is always full price, compared to Digi or Mobile Vikings or Youne and others... See more

Company replied

I like Lycamobile Belgium and good network but I have "Connection problem" or "MMI code connection problem" • My phone is not communicating with the Lycamobile network.*103# and I have changed my phon... See more

Company replied

Auto renewal does not provide any payment receipt or invoices, and requesting them over mail takes a month to get it.

Company replied

I buyed 4 G for Turkey for 7 dans but I Will GO in Turkey nect Day, so normal would be to have 7 days starting from the day I am there, I Will lose 1 Day just because I buyed 1 Day before, it is not f... See more

Company replied

Company details

Telecommunications service provider

Contact info

Belgium
lycamobile.be

2.7

Poor

2k reviews

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Write a review

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

2 hours ago

I dont have data yet

6 September 2026

3 hours ago

Tried to register after I paid

Tried to register after I paid. And then it says country restricted.

6 September 2026

3 hours ago

I bought data plan is until now I…

I bought data plan is until now I didn’t receive anything

6 September 2026

4 hours ago

It's ok

Good thanks

6 September 2026

12 hours ago

E-sim Doesn’t Activate Cuz Verification…

E-sim Doesn’t Activate Cuz Verification Fails Everytime !

6 September 2026

A day ago

3 September 2026

Unprompted review

Reply from Lyca Mobile BE

3 days ago

Dear Customer,

We’re sorry to hear that your promotional plan was not applied as expected and that you received less data for the same price. We sincerely apologise for the frustration and inconvenience caused.

To help us investigate this thoroughly, please share your Lyca Mobile number, email address, and any reference number you may have.

Once we receive these details, our team will prioritise your case and work to resolve the issue as soon as possible.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

3 days ago

Last time they withdrew 10 euros from…

Last time they withdrew 10 euros from my account. The problem is I renewed my subscription and they withdrew another 10, then 20, and today when I tried to renew I can't renew the same package.

3 September 2026

Reply from Lyca Mobile BE

3 days ago

Dear Customer,

We’re sorry to hear about the unexpected charges and difficulty renewing your plan, and we sincerely apologise for the inconvenience caused.

Thank you for providing the relevant details. Our team will investigate this as a priority and work to resolve your concerns as soon as possible.

We appreciate your patience and understanding. Please check your email for updates from our team.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

3 days ago

You gave me wrong subscription instead…

You gave me wrong subscription instead of 40GB I got 1GB

3 September 2026

Reply from Lyca Mobile BE

3 days ago

Dear Customer,

We’re sorry to hear that you received the incorrect data plan instead of the 40GB plan, and we sincerely apologise for the inconvenience caused.

Thank you for providing the relevant details. Our team will investigate this as a priority and work to resolve the issue as soon as possible.

We appreciate your patience and understanding. Please check your email for updates from our team.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

4 days ago

Very bad service

2 September 2026

Reply from Lyca Mobile BE

3 days ago

Dear Customer,

We’re sorry to hear that you had a poor experience with our service, and we sincerely apologise for the inconvenience caused.

To help us understand your concern and assist you further, please elaborate on the issue and contact us through our personal support channel at trustpilotreview@lycamobile.com.

Our team will review your concern and work to resolve it as soon as possible.

Best Regards,
Lyca Mobile Review Resolution Team
trustpilotreview@lycamobile.com

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