Attention drop shipping de Chine
Site de drop shipping en provenance de Chine. Impossible de renvoyer un produit en France ou en Europe si insatisfaction. Service client dplorable.
Reply from Lumique
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Chez Lumique, nous proposons une sélection soignée de luminaires adaptés à chaque espace de vie. Notre collection comprend des lampes pratiques et décoratives, conçues pour s’intégrer facilement dans des intérieurs aussi bien modernes que classiques. Nous mettons l’accent sur la qualité, le design sobre et la facilité d’utilisation. Notre objectif est d’offrir des solutions d’éclairage qui rendent votre maison plus agréable au quotidien.
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Site de drop shipping en provenance de Chine. Impossible de renvoyer un produit en France ou en Europe si insatisfaction. Service client dplorable.
Reply from Lumique
Koop niet bij deze webshop! Men presenteert zich als een chique bedrijf met een luxueuze woonwinkel in Parijs, maar in feite is het een dropshipper. Men geeft de bestelling door aan een Chinees bedrijf en biedt het artikel vervolgens aan jou aan voor een veelvoud van de door hun betaalde prijs. Mijn handdoekenrekje kost bij Temu 12,95 euro, maar voor datzelfde rekje moest ik bij Lumique 49,50 euro afrekenen. Het werd te laat bezorgd en was ook nog eens verbogen. Ik mocht het terugsturen, maar dan wel voor eigen rekening. Ik voel me opgelicht.
N'achetez surtout pas sur ce site ! Ils se présentent comme une entreprise chic avec une boutique de mobilier de luxe à Paris, mais en réalité, c'est du dropshipping. Ils sous-traitent la commande à une entreprise chinoise et vous proposent ensuite l'article à un prix exorbitant. Mon porte-serviettes coûte 12,95 euros chez Temu, mais pour le même modèle, j'ai dû payer 49,50 euros chez Lumique. Il a été livré en retard et, de surcroît, il était tordu. J'ai pu le renvoyer, mais à mes frais. Je me sens arnaquée.
Do not buy from this webshop! They present themselves as a chic company with a luxurious home furnishings store in Paris, but in reality, it is a dropshipper. They pass the order on to a Chinese company and then offer the item to you for a multiple of the price they paid. My towel rack costs 12.95 euros at Temu, but for that same rack, I had to pay 49.50 euros at Lumique. It was delivered late and was bent to boot. I was allowed to return it, but at my own expense. I feel ripped off.
Reply from Lumique
This is a chinese based manufacturer with antennas in Europe. I would like to report a very negative experience. Firstly, I ordered an external lamp that was advertised as solar powered, and then received an unbranded copy of traditional electric lamp. I then wanted to return the wrongly ordered good, to discovered that I had to ship to China at my own expense. Very poor product information and very poor customer service. NEVER AGAIN !
Reply from Lumique
Extremely poor customer service and refund issues.
I placed an order on Lumique.fr and exercised my legal right of withdrawal within the allowed timeframe.
I promptly provided all requested photos and information to their customer service. Despite this, I received no response for several days, leaving me uncertain about the status of my refund.
When they finally replied, they demanded a return to China, with extremely high shipping costs and no guarantee of refund. I repeatedly asked for a solution compliant with European consumer law, but my emails were ignored.
This is completely unacceptable behavior for any business claiming to operate in Europe. I am sharing my experience to warn other customers about their unprofessional and untrustworthy practices.
I am still awaiting a clear written response and a proper solution
Marianna
Reply from Lumique
Hello, this company is a complete scam. I want to return my lighting fixture (poor quality, cheap plastic). I sent an email to their call center as soon as I received the product. First, they responded to my email and asked me to send a photo proving the product was undamaged. I asked if I needed to open the box, but received no answer. Also, apparently I have to ship the product back to China myself, paying the shipping costs. Sending the product from France to China will be very expensive, and I don't know when it will be delivered. Please read the reviews before buying anything from this supplier.
Reply from Lumique
Dear customers, leave this e-shop immediately. They sell cheap goods at exorbitant prices. I also bought a chandelier, supposedly a French company, and today they delivered such a piece of junk for 2,200 CZK and it is quite damaged. The quality is like from TEMU. Simply a fraudulent e-shop. So be careful, don't get caught either. They are scumbags and they are waiting for us fools to buy something from them. The goods do not match the photos on their sales website at all. It's funny, I was expecting a luxurious French quality chandelier and I got a cheap toy. I am from Czechia.
Reply from Lumique
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