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Company details

  1. Decoration and Interior Design Store

Written by the company

Chez Lumique, nous proposons une sélection soignée de luminaires adaptés à chaque espace de vie. Notre collection comprend des lampes pratiques et décoratives, conçues pour s’intégrer facilement dans des intérieurs aussi bien modernes que classiques. Nous mettons l’accent sur la qualité, le design sobre et la facilité d’utilisation. Notre objectif est d’offrir des solutions d’éclairage qui rendent votre maison plus agréable au quotidien.


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3.6

Average

TrustScore 3.5 out of 5

177 reviews

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Replied to 97% of negative reviews

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3.6

All reviews

(177)

175 reviews in the last 12 months

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Rated 1 out of 5 stars

Attention drop shipping de Chine

Site de drop shipping en provenance de Chine. Impossible de renvoyer un produit en France ou en Europe si insatisfaction. Service client dplorable.

16 June 2026
Unprompted review
Lumique logo

Reply from Lumique

Bonjour Pierre,

Nous sommes désolés d'apprendre que votre expérience n'a pas répondu à vos attentes. Nous comprenons votre déception concernant le processus de retour et le service reçu.

Vos commentaires sont importants pour nous et nous aideront à améliorer nos produits ainsi que l'expérience que nous offrons à nos clients.

Regards,
Michelle

Rated 1 out of 5 stars

Koop niet bij deze webshop!

Koop niet bij deze webshop! Men presenteert zich als een chique bedrijf met een luxueuze woonwinkel in Parijs, maar in feite is het een dropshipper. Men geeft de bestelling door aan een Chinees bedrijf en biedt het artikel vervolgens aan jou aan voor een veelvoud van de door hun betaalde prijs. Mijn handdoekenrekje kost bij Temu 12,95 euro, maar voor datzelfde rekje moest ik bij Lumique 49,50 euro afrekenen. Het werd te laat bezorgd en was ook nog eens verbogen. Ik mocht het terugsturen, maar dan wel voor eigen rekening. Ik voel me opgelicht.

N'achetez surtout pas sur ce site ! Ils se présentent comme une entreprise chic avec une boutique de mobilier de luxe à Paris, mais en réalité, c'est du dropshipping. Ils sous-traitent la commande à une entreprise chinoise et vous proposent ensuite l'article à un prix exorbitant. Mon porte-serviettes coûte 12,95 euros chez Temu, mais pour le même modèle, j'ai dû payer 49,50 euros chez Lumique. Il a été livré en retard et, de surcroît, il était tordu. J'ai pu le renvoyer, mais à mes frais. Je me sens arnaquée.

Do not buy from this webshop! They present themselves as a chic company with a luxurious home furnishings store in Paris, but in reality, it is a dropshipper. They pass the order on to a Chinese company and then offer the item to you for a multiple of the price they paid. My towel rack costs 12.95 euros at Temu, but for that same rack, I had to pay 49.50 euros at Lumique. It was delivered late and was bent to boot. I was allowed to return it, but at my own expense. I feel ripped off.

4 May 2026
Unprompted review
Lumique logo

Reply from Lumique

Bonjour,

Nous sommes désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes et regrettons les problèmes rencontrés concernant le produit et la livraison.

Nous comprenons vos préoccupations concernant les prix, les délais de livraison, l’état du produit ainsi que les frais de retour. Les retours de nos clients sont importants pour nous et vos remarques ont été transmises à l’équipe concernée pour examen.

Nous nous excusons pour les désagréments causés et vous invitons à contacter directement notre service client si nous pouvons encore vous assister concernant votre commande.

Cordialement,
Michelle

Rated 2 out of 5 stars

Lumique negative shopping experience. Never again

This is a chinese based manufacturer with antennas in Europe. I would like to report a very negative experience. Firstly, I ordered an external lamp that was advertised as solar powered, and then received an unbranded copy of traditional electric lamp. I then wanted to return the wrongly ordered good, to discovered that I had to ship to China at my own expense. Very poor product information and very poor customer service. NEVER AGAIN !

25 March 2026
Unprompted review
Lumique logo

Reply from Lumique

Hello Bertrand,

Nous sommes désolés d’apprendre votre expérience et comprenons votre déception. Ce n’est pas le niveau de service que nous souhaitons offrir. Nous prenons en compte vos remarques concernant la conformité des produits et les retours afin d’améliorer nos informations et notre service.

Regards,
Michelle

Rated 1 out of 5 stars

The Lamp arrived completely destroyed

23 March 2026
Unprompted review
Lumique logo

Reply from Lumique

Hello Giovanna,

Nous sommes désolés d’apprendre que votre lampe est arrivée endommagée. Ce n’est pas le niveau de qualité que nous souhaitons offrir. Nous prenons en compte votre retour afin d’améliorer notre emballage et notre processus de livraison.

Regards,
Michelle

Rated 1 out of 5 stars

Extremely poor customer service and refund issues


Extremely poor customer service and refund issues.

I placed an order on Lumique.fr and exercised my legal right of withdrawal within the allowed timeframe.
I promptly provided all requested photos and information to their customer service. Despite this, I received no response for several days, leaving me uncertain about the status of my refund.
When they finally replied, they demanded a return to China, with extremely high shipping costs and no guarantee of refund. I repeatedly asked for a solution compliant with European consumer law, but my emails were ignored.
This is completely unacceptable behavior for any business claiming to operate in Europe. I am sharing my experience to warn other customers about their unprofessional and untrustworthy practices.

I am still awaiting a clear written response and a proper solution
Marianna

12 February 2026
Unprompted review
Lumique logo

Reply from Lumique

Hello Marianna,

Thank you for your feedback.

We are sorry to read that you are dissatisfied with your experience regarding the withdrawal and return process. Return procedures and applicable conditions, including shipping arrangements, are handled in accordance with our stated policies. Processing times and responses may vary depending on case review and inquiry volume.

We appreciate you taking the time to share your perspective.

Regards,
Michelle

Rated 1 out of 5 stars

Lumique

Hello, this company is a complete scam. I want to return my lighting fixture (poor quality, cheap plastic). I sent an email to their call center as soon as I received the product. First, they responded to my email and asked me to send a photo proving the product was undamaged. I asked if I needed to open the box, but received no answer. Also, apparently I have to ship the product back to China myself, paying the shipping costs. Sending the product from France to China will be very expensive, and I don't know when it will be delivered. Please read the reviews before buying anything from this supplier.

2 February 2026
Unprompted review
Lumique logo

Reply from Lumique

Hello Sehnaz,

Thank you for your feedback.

We are sorry to read that you are dissatisfied with the product and the return conditions. Return procedures, including verification steps and applicable shipping terms, are handled in accordance with our stated policies. In some cases, documentation such as photos may be required before a return can be processed.

We appreciate you taking the time to share your experience.

Regards,
Michelle

Rated 1 out of 5 stars

Lumique- bad quality like from TEMU

Dear customers, leave this e-shop immediately. They sell cheap goods at exorbitant prices. I also bought a chandelier, supposedly a French company, and today they delivered such a piece of junk for 2,200 CZK and it is quite damaged. The quality is like from TEMU. Simply a fraudulent e-shop. So be careful, don't get caught either. They are scumbags and they are waiting for us fools to buy something from them. The goods do not match the photos on their sales website at all. It's funny, I was expecting a luxurious French quality chandelier and I got a cheap toy. I am from Czechia.

28 January 2026
Unprompted review
Lumique logo

Reply from Lumique

Hello Petra,

Thank you for your feedback.

We are sorry to read that you are dissatisfied with the product quality and condition upon delivery. Product descriptions and images are provided on our website to reflect the items as accurately as possible, and any concerns regarding damage are handled according to our support procedures.

We appreciate you taking the time to share your experience.

Regards,
Michelle

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