Luggage Delivery Company Reviews 

719
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and the seamless tracking systems that make international luggage shipping completely stress-free and reliable. People are also deeply impressed by the friendly staff and wonderful customer support team who consistently resolve inquiries rapidly and efficiently. Though some reviewers noted occasional logistical hiccups, such as early courier arrivals or minor communication delays, customer support agents usually helped clear them up immediately. A few other people also mentioned that collection windows were somewhat wide and lacked direct driver tracking features during the pickup process.

What people talk about most

Delivery service

Consumers find delivery service to be positive, highlighting efficient shipping and safe arrivals. Reviewers... See more

Service

Customers consistently note positive experiences with service, highlighting a quick, efficient, and very... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting amazing, prompt, and excellent... See more

Staff

People report positive experiences with staff, highlighting friendly and extremely helpful service. Consumers... See more

User experience

Reviewers highlight positive aspects of user experience, describing the process as very quick, seamless, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Luggage delivered efficiently and on time. Truly a door to door srrvice , cases were taken from our doorstep and delivered back there. Good communication and tracking meant that it was easy to know wh... See more

Rated 5 out of 5 stars

Really excellent. Every problem I ran into, being in anothet country, customs etc they put so much effort into helping and sorting it out. I felt very reassured the whole time. Thank you!!

Rated 5 out of 5 stars

Parcel from uk to New Zealand came fast and great tracking service every step of the way ! Also had to make a few changes the day before collection and the team made it so easy and were very helpful h... See more

Rated 5 out of 5 stars

Delivery was great! Pickup on time and friendly. Communication with HQ about attaching documents helpful but might be best to have that on your FAQs. It did cause a bit of anxiety for me, not kn... See more


Company details

  1. #22 of 36 best companies in Courier and Delivery Service
  2. #11 of 33 best companies in Courier service
  3. #14 of 29 best companies in Delivery Service

Written by the company

Global door-to-door luggage delivery service. Whether it's bags or boxes, suitcases or skis, we'll pick up from your door and deliver to a destination of your choice at the lowest prices in the market.

LUGGAGE DELIVERY COMPANY

Written by the company

CONVENIENT
Who doesn't want life made easier? At Luggage Delivery Company we make traveling with luggage a thing of the past, providing a cheap alternative to taking your suitcases, boxes, and sports equipment with you. Shipping door-to-door globally, our simple book-collect-track-deliver process makes it super easy for you to get your stuff from A to B, leaving you to travel hassle-free and arrive at your destination more relaxed than ever.
VALUE
We're dedicated to providing the best service at the lowest possible cost. Whether you're a student moving to University, traveling for business, or going on vacation, you'll find that we provide competitive, and often the lowest rates, to and from over 200 countries across the world.
SERVICE
Our customer care team is here to answer any of your questions or queries and can easily be contacted through email or our website. We also have a comprehensive list of FAQ's that will answer many of the questions around what can and can't be carried on a shipment.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

719 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(719)

63 reviews in the last 12 months

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Rated 4 out of 5 stars

Very quick process

Very quick process! Luggage got delivered days before the expected arrival date. One concern is that there is no tracker on the driver for when he comes to pick up the luggage so you could be waiting for a whole day…

31 July 2026
Rated 5 out of 5 stars

Great service.

From start to finish a great experience. Suitcase pickup at my hotel in London and sent to my home in NY. Shipped Federal Express. Great service.

15 July 2026
Rated 5 out of 5 stars

This was perfect

This was perfect - came and picked up my case from Airbnb in Rome and shipped it to my mums in France leaving us with just light bags for summer touring in Italy. Even held on to it in France until a particular day when my parents would be home. I would have preferred a smaller collection window (it was 9am - 6pm or something) as it mean't waiting around all day and it was collected close to the end of the period, as we are on holiday it was a shame not to be able to go out. But the service was good, bag arrived safely, was easy to manage. Perfect for our needs.

29 June 2026
Rated 5 out of 5 stars

Trustworthy company.

I was a little nervous before using this company - to move suitcase from
London to Glasgow & then return a week later- but they have proved very trustworthy & both times the bag has arrived intact & on time.

1 June 2026
Rated 5 out of 5 stars

Delivery was great

Delivery was great! Pickup on time and friendly. Communication with HQ about attaching documents helpful but might be best to have that on your FAQs. It did cause a bit of anxiety for me, not knowing what to do, until I got the answer.
All in all, I’d definitely use your service again.

23 April 2026
Rated 1 out of 5 stars

Disgusting!

After delivering my luggage, weeks later, they tried to take over 700 pounds from my card!

To say that my luggage was more than 70 kgs overweight, which would mean that each case would have had to have been over 33 kgs in weight, which I wouldn't have been able to lift. I weighed each case with digital scales and know for a FACT i was UNDER the weight that I booked.

If this is not resolved, I will go to trading standards

21 April 2026
Unprompted review

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