Luggage delivered efficiently and on time. Truly a door to door srrvice , cases were taken from our doorstep and delivered back there. Good communication and tracking meant that it was easy to know wh... See more
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Company details
- #22 of 36 best companies in Courier and Delivery Service
- #11 of 33 best companies in Courier service
- #14 of 29 best companies in Delivery Service
Written by the company
Global door-to-door luggage delivery service. Whether it's bags or boxes, suitcases or skis, we'll pick up from your door and deliver to a destination of your choice at the lowest prices in the market.
LUGGAGE DELIVERY COMPANY
Written by the company
- CONVENIENT
- Who doesn't want life made easier? At Luggage Delivery Company we make traveling with luggage a thing of the past, providing a cheap alternative to taking your suitcases, boxes, and sports equipment with you. Shipping door-to-door globally, our simple book-collect-track-deliver process makes it super easy for you to get your stuff from A to B, leaving you to travel hassle-free and arrive at your destination more relaxed than ever.
- VALUE
- We're dedicated to providing the best service at the lowest possible cost. Whether you're a student moving to University, traveling for business, or going on vacation, you'll find that we provide competitive, and often the lowest rates, to and from over 200 countries across the world.
- SERVICE
- Our customer care team is here to answer any of your questions or queries and can easily be contacted through email or our website. We also have a comprehensive list of FAQ's that will answer many of the questions around what can and can't be carried on a shipment.
Contact info
120 Salmon Street, NW9 8NL, London, United Kingdom
- customercare@luggagedeliverycompany.com
- luggagedeliverycompany.com
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Very quick process
Very quick process! Luggage got delivered days before the expected arrival date. One concern is that there is no tracker on the driver for when he comes to pick up the luggage so you could be waiting for a whole day…
Ontime perfect service
I loved it ontime delivered safely very very helpful customer service 10/10 . Thank you
Easy collection and quick delivery
Your guys exceeded the expectations
Your guys exceeded the expectations. My bag is delivered within 72?hours from Canada to UK. I am yet to travel to UK. Hope I will find my bag in good shape there when I arrive.
All the best
Great service.
From start to finish a great experience. Suitcase pickup at my hotel in London and sent to my home in NY. Shipped Federal Express. Great service.
This was perfect
This was perfect - came and picked up my case from Airbnb in Rome and shipped it to my mums in France leaving us with just light bags for summer touring in Italy. Even held on to it in France until a particular day when my parents would be home. I would have preferred a smaller collection window (it was 9am - 6pm or something) as it mean't waiting around all day and it was collected close to the end of the period, as we are on holiday it was a shame not to be able to go out. But the service was good, bag arrived safely, was easy to manage. Perfect for our needs.
Absolutely fantastic each step of the…
Absolutely fantastic each step of the way was with updates it arrived today in great shape will definitely be using you again
Trustworthy company.
I was a little nervous before using this company - to move suitcase from
London to Glasgow & then return a week later- but they have proved very trustworthy & both times the bag has arrived intact & on time.
Friendly and extremely helpful staff
Friendly and extremely helpful staff. Easy process priced well and package arrived ahead of scheduke
Excellent service. Really grateful that you took time to…
Really grateful that you took time to redeliver the luggage due to having to be out on original day. Service was excellent and I was kept informed of where luggage was and time of delivery. Thank you so much for all your help.
Great service reasonable price will use…
Great service reasonable price will use you again in the future
Everything went very smoothly from pick…
Everything went very smoothly from pick up to delivery. Able to track progress throughout. Good communication
Delivery was great
Delivery was great! Pickup on time and friendly. Communication with HQ about attaching documents helpful but might be best to have that on your FAQs. It did cause a bit of anxiety for me, not knowing what to do, until I got the answer.
All in all, I’d definitely use your service again.
Disgusting!
After delivering my luggage, weeks later, they tried to take over 700 pounds from my card!
To say that my luggage was more than 70 kgs overweight, which would mean that each case would have had to have been over 33 kgs in weight, which I wouldn't have been able to lift. I weighed each case with digital scales and know for a FACT i was UNDER the weight that I booked.
If this is not resolved, I will go to trading standards
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