Lucide clearly didn’t think details through. Components are not fitting in rail without spaces. Components have different dimensions which ruins view. Next to that there are obvious color differences... See more
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Highly recommendable! Such a marvellous choice. The two lamps I ordered are lovely, very well made and have been admired by many. They were perfectly packaged and dispatched immediately.
Company replied
Great to be able to get replacement glass shade for light fixing rather than have to replace a relatively new light fitting.
Company replied
Ordering was easy and delivery was fast. The glass products were carefully packaged. It's great that you can get spare parts for the lamps!
Company replied
Company details
Written by the company
Lucide – Premium Belgian Brand Lucide is een toonaangevend Belgisch familiebedrijf, gevestigd in Antwerpen, dat stijlvolle en functionele verlichting ontwikkelt voor binnen- en buitengebruik. Sinds de oprichting heeft Lucide één duidelijke missie: hoogwaardige en onderscheidende verlichting aanbieden die design, kwaliteit en betaalbaarheid combineert. Wat ooit begon als een vooruitstrevend idee in een traditionele markt, is uitgegroeid tot een internationaal merk dat trends vertaalt naar eigentijdse collecties voor de modebewuste consument. Innovatie en creativiteit staan centraal in alles wat we doen. Ons team van meer dan 75 enthousiaste medewerkers werkt dagelijks aan het ontwerpen, produceren en leveren van verlichting die niet alleen functioneel is, maar ook een statement maakt in elk interieur. Lucide blijft groeien dankzij een sterke focus op e-commerce en een wereldwijd netwerk van betrouwbare partners en dealers. Vandaag zijn onze producten beschikbaar in meer dan 70 landen, zowel via klassieke retail als online platforms. Deze internationale aanwezigheid weerspiegelt onze ambitie: mensen overal ter wereld inspireren met verlichting die sfeer, stijl en kwaliteit samenbrengt. Bij Lucide geloven we dat licht meer is dan functionaliteit – het creëert beleving. Daarom blijven we investeren in design, technologie en service om onze klanten telkens opnieuw te verrassen. Lucide - Illuminates your world
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4.3
Excellent
309 reviews
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Replied to 91% of negative reviews
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Check the details before you buy anything to prevent disappointments and lengthy replacement times
Lucide clearly didn’t think details through. Components are not fitting in rail without spaces. Components have different dimensions which ruins view. Next to that there are obvious color differences between different parts. At half the price these issues might be acceptable for people but if you present yourself as a premium luxury brand this is unacceptable.
4 September 2026
Unprompted review
Reply from lucide.com
Hi,
Thank you so much for your kind words!
We hope you enjoy your new lamp for many years to come!
Reply from lucide.com
Thank you for your kind feedback! We're glad to hear that the delivery was fast and that everything arrived well-packaged. We hope to be of service to you again in the future.
A reliable online store
Ordering was easy and delivery was fast. The glass products were carefully packaged. It's great that you can get spare parts for the lamps!
5 June 2026
Reply from lucide.com
Thank you very much for your kind review!
Very satisfied with the material…
Very satisfied with the material received. Maybe a little long delivery time and a bit high delivery price.
Best regards.
27 May 2026
Reply from lucide.com
Dear,
Thank you for your review and kind words about the material you received. We are delighted to hear that you are satisfied with your purchase.
Easy and customer-friendly
Easy ordering, timely delivery and responsiveness to extra demands!
14 April 2026
Reply from lucide.com
Thank you very much for your wonderful feedback!
We’re glad to hear that the ordering process went smoothly, the delivery was on time, and that you found our customer service and flexibility to be positive.
We really appreciate this.
Best regards,
Lucide
Great to be able to get replacement…
Great to be able to get replacement glass shade for light fixing rather than have to replace a relatively new light fitting.
19 February 2026
Reply from lucide.com
✨ Thank you very much for your review!
We’re happy to hear that you appreciated being able to replace just the glass shade instead of the entire light fitting. We’re glad we could help!
The advertised driver didn't have a…
The advertised driver didn't have a connector that is compatible with the lamp.
18 February 2026
Reply from lucide.com
Hello,
This driver is compatible with the newer version of the lamp.
We understand that this is inconvenient for you. However, outside of the warranty period (+3 years), we are unfortunately unable to assist you further.
I offered you a discount code for the inconvenience.
This was not accepted.
Kind regards,
Lucide
Product ok, but delivery location not convenient.
The product looks fine, but the delivery hotspot was too far away from my place. Even though during the order process I chose a shop nearby (5 mins walk), Post.nl delivered to product somewhere 15 mins bike ride.
11 February 2026
Reply from lucide.com
✨ Thank you for your feedback.
We’re glad to hear that the product meets your expectations. We’re sorry that the delivery location was not as convenient as expected. Unfortunately, the final pickup point can sometimes be changed by the carrier. We appreciate you sharing this experience, as it helps us improve our service.
Very quick delivery
Good selection of quaility items, very quick delivery, good communication.
15 December 2025
Reply from lucide.com
Thank you so much for your wonderful review!
We’re delighted to hear that you appreciated our quick delivery, quality selection, and clear communication. Your satisfaction is our top priority, and feedback like yours motivates us to keep improving. We look forward to serving you again soon!
Reply from lucide.com
Thank you for your great feedback!
We’re happy to hear that your order arrived quickly and matched the description perfectly. Your satisfaction is very important to us. If you need any assistance or want to explore more products, we’re always here for you!
Nothing to say
Nothing to say, all was good as usual! Still happy with the brand and products
28 October 2025
Reply from lucide.com
Thank you for your continued trust!
We’re so happy to hear everything was perfect as usual and that you’re still satisfied with our brand and products. Your loyalty means a lot to us, and we look forward to serving you again soon!
Stunning luminaire!!
This light is just so elegant, practical and efficient! I highly recommend this item.
5 November 2025
Reply from lucide.com
Thank you for your wonderful feedback!
We’re delighted to hear you find the luminaire stunning, elegant, and efficient. Your recommendation means a lot to us! We hope you enjoy it for many years and look forward to serving you again soon.
Reply from lucide.com
Thank you so much for your 5-star review!
We’re thrilled to hear you’re happy with the quality and fast delivery. It’s great that our easy return process gives you peace of mind. We look forward to serving you again soon!
Nice products
Nice products, delivery was on time, information was given with respect to delivery dates, these were kept.
3 November 2025
Reply from lucide.com
Thank you for your wonderful review! We're glad to hear that the delivery went smoothly. If you have any tips on how to earn that fifth star, we'd love to hear them!
Good customer engagement
Good customer engagement, prompt ordering and delivery procedure. Had 1 item returned and the support from the customer support team was prompt, polite and positive.
15 October 2025
Reply from lucide.com
Thank you so much for your 5-star review!
We’re delighted to hear that you had a smooth experience with ordering and delivery, and that our customer support team was able to assist you promptly and politely with your return. Your feedback means a lot to us and motivates us to keep providing excellent service.
If you need any further assistance in the future, please don’t hesitate to reach out!
Reply from lucide.com
Thank you for your lovely review! We're glad to hear you received a quick reply and are happy with the product. We always strive to offer useful and attractive solutions. If you have any questions or would like to share feedback, we're here for you!
Highly recommendable
Highly recommendable! Such a marvellous choice. The two lamps I ordered are lovely, very well made and have been admired by many. They were perfectly packaged and dispatched immediately.
26 September 2025
Reply from lucide.com
What a joy to read your review – thank you so much! 😊
We’re thrilled the lamps are such a hit and getting compliments too. Great to hear everything went smoothly with the delivery. We hope they continue to illuminate your world for a long time. See you next time!
Great quality, fast delivery
Everything was delivered fast, I really like the quality and the designs. My last order - picture wall light - is already in good company with a painting :)
3 July 2025
Thank you 👍😊
3 July 2025
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