luxmed.pl Reviews 

Wish I had read the reviews before purchasing from them. It was an absolute nightmare dealing with the sales team. Charged vat twice on my purchase and they refuse to refund the vat. Also paid for express delivery and received the item almost 3 weeks later!! The Horror

The only worse medical treatment than this, is no medical treatment. Which is pretty much what we get, none...but we pay for it.

We actually pay for Lux Med from an employer group plan, and we can't get appointments with specialists we need. They show booked clear through in the app, and yet you can only search for openings two or three weeks out, because when you try to increase the search to beyond three weeks, it shows "schedules not set for these dates."

It's a total scam. They sign up every company who will use them, grab the money, but then don't have enough specialist doctors to treat their clients.

So, the only answer is to just use them for lab work, and pay out of pocket to get consults with private practice specialists.

Imagine paying for a meal that you don't get to eat, or buying a car that you can't drive, it's nothing short of criminal.

Avoid Lux Med at all costs. Save your money, and just use private practices, if we quit paying Lux Med, we could see a specialist doctor once a month if needed, for the same cost.

Screw 'em. Do they suppose anyone should trust them for medical care!?!?! That's like putting your life in the hands of the same people who are robbing you.

It should be renamed: "Sucks Med."

Run, Don't Walk, AWAY.

Now, I have been researching alternatives to using these SUCKS Med BUMS.

Below is a totally viable way to get what we need:

Dump them completely, use the money you save to buy private health insurance in Poland, which will allow you to see private specialist doctors (and there are MANY) who will let you schedule for visits within 3 or 4 days usually...for labs / blood work, there are many, many labs that you can go to and pay them, and they post your results in their system online for you to login from home or work and print or forward your results to your private specialist doctor.

Good luck, and God Bless.

As a non-Polish speaker, I had a very poor experience here. I visited specifically for a cavity treatment and made this clear from the start. Instead of addressing the issue, the dentist ignored my request and redirected me to an unnecessary service I didn't need. I now have to find another clinic to actually fix my tooth, which is a complete waste of time and money. It felt like they prioritized upselling over actual patient care. Highly unprofessional and lacks transparency. I was disappointed by the unprofessional and opaque way this was handled. I'd suggest looking elsewhere if you value clear communication.

They do not care if you go blind. My previous employer has paid for the service for years. Before I moved back home, I had requested a prescription, but they issued that incorrectly, and I couldn't take all the medicines as they had prescribed me everything in one prescription. After a month, when I was asking for a correction, "you have no active package," and was refused to issue a blood sugar stabilizer. Apart from that, several times I have experienced incompetence, which would have had a very serious effect on my health. e.g, they wanted to prescribe me Insulin when, in my case, it could be fatal.

The awful service of info line, the operators did not listen the request till the end and dropped out the call!!! How it is possible to have such rude service??? I am wondering if calls are recorded if any one from luxmed management can impact on the quality of their service ???? Or it will be another ignorance

im a indian citizen. 23/07/2025 Wednesday im faced raisism from Luxmed in boleslawiec.i respect all country peoples. Today I went to Laxmed boleslawiec in chumed for my work related medical examination needs and I had a very bad experience there. I pay an amount from my salary every month in the name of Luxmed deduction. Yet when I went there today, they treated me like I was a bugger. The two women at the reception were very rude. I don't speak much Polish. I don't know, but there is a system called translator in this world. They didn't even bother to listen to me. They portrayed me badly in front of others because I don't speak Polish and insulted me. I thought, why am I paying an amount from my salary every month in the name of Luxmed deduction? When I tried to show them my translated conversation, they treated me very badly and didn't want to listen to me calmly. I have been working at poland four years. I have never had such a bad experience in my life.

Registration process is complicated for nothing, even if you can login on web, there is no english language.
The login process very complicated.
Very disappointed.

I contacted Lux Med about a painful boil and asked if a clinic could treat it. Based on my description, they booked me at their Al. Jerozolimskie clinic in Warsaw. I paid 349 PLN, only to be told they don’t perform such procedures there.

They sent me to another Lux Med location (Szpital Św. Elżbiety), where I had to pay again (350 PLN) — even though this second visit was needed only because they booked me at the wrong place.

In the end, no procedure was done — just antibiotics.

I ended up paying twice because of their mistake, and they refused to take responsibility.
Unprofessional and frustrating.

complete waste of time trying to book with them. 15 min phone call where they refuse to send any of the details of the apt. I received no email or SMS with the booking making it impossible to use the service

Awful service, never got doctors available and they are rude.
I really regret I've changed Medicover for Luxmed.

Month and a half waiting for an MRI inform. I was advised it would take up to 5 weeks.

The call center support reps are extremely rude, vague and unhelpful. Twice the same rep hung up the phone. totally unprofessional

I paid for extended package for extra 1800 pln more annually as employee but they still can't appoint a doctor for me and I can't even cancel this insurance since the contract is for a year.

Scam on medical field should be punished!

My comment is not based on 1 experience, but many.
The hotline treat you like cattle. They tell you what to do, but if you have any questions, or question any processes (which is fair to do, in Poland) they will not take time to explain and even be rude.
A doctor gave me a referal for a test, after i had a gastroscopy. I called a few days after the test, to make an appointment for a consultation. I was told the doctor doesn't take private clients anymore and that i had to wait for them to call me back (no info about when). Of course i was surprised, and tried to make some enquiries. The woman apparently had better things to do, as she didn't take her time to give me any information or explain or answer questions at all and kept repeating "you just have to wait for a call", even raising her voice. To which i hung up the phone.
Like i stated earlier, these things are a regular occurrence with Luxmed hotline.

Horrible! It is getting everyday worse. You get only general doctors, but no specialist.

I've never seen a company so consistently incompetent and unable to do anything as Luxmed.

The only time I had a similar experience to what I had in Luxmed was in Russia, when I tried to buy a train ticket and the 4 different ticket offices repeatedly sent me towards each other.

I caught Covid and needed to get a document for my employer. Sounds simple. Not for Luxmed.

Turns out the PESEL number was not correct so I had to go there in person to change it (very smart to send a Covid patient into your building for something that could be done remotely). Then a very incompetent worker that looked completely clueless said it would be done soon and we'd get a call.

We never did. We contacted their Infoline again and were told that it would be done by 6PM. Again that was a lie, and nothing was done. After yet another call I was told I could just ask the doctor to issue it for the right PESEL. Doctor said he couldn't do it, but he would talk to whoever could.

Then around 10 hours since the whole process started, we get a call from Luxmed saying that it's not possible to do it and we'd have to do it in person... just like we did in the morning. They told me the employer never did the process.

Never before have I been lied to so many different employers in a single day.

I have a gold package in Luxmed and I can't make an appointment when I need to visit a doctor. Every time when I don't feel good there are no available dates. The nearest in a week or two or even longer. Once I needed to call an emergency and they said that they could come to me within 24h. Great service! If you can't serve your gold clients please don't sell new packages. or do hire more specialists. For what I need such insurance.

The only good thing is the specialists who work there. there are no questions. true professionals.

I bought a package they took my money they never activated it, they refused to answer the phone or emails and never their customer service is the worst I've ever dealt with.

The staff are always helpful and the booking system is super. However I'm not sure what is going on but it's almost impossible to find an appointment within near future for the past few months. Additionally some fairly standard services are unavailable. Twice in recent times I've had to go elsewhere and then attempt to get reimbursed from Luxmed. When you do this you only get 30 days to complete the application and take care of the issue so I needed to do it a few times. Additionally you need to include invoices and not just receipts. I messed up that bit and am out of pocket considerably as a result.