LighterLife UK Ltd Reviews 

278
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers genuinely praise the dedicated mentors for providing exceptional daily guidance, continuous encouragement, and helpful psychological tools during their weekly group meetings. Many people frequently mention that the food packs are surprisingly tasty, structured very well, and make it remarkably easy to stay on track successfully. Though some customers expressed frustration, noting that the online ordering platform can be quite difficult to navigate and that occasional packaging issues occurred. A few people also felt deeply disappointed by unhelpful customer service responses and sudden unexpected changes regarding the availability of their assigned mentors.

What people talk about most

Staff

Customers consistently note positive experiences with staff, describing mentors as approachable, encouraging,... See more

Product

Reviewers highlight positive aspects of product, noting that the range of food packs is easy to prepare and... See more

User experience

Clients share positive opinions on user experience, noting that the plan produces encouraging results and is... See more

Customer service

Users describe positive interactions with customer service, praising the amazing help and guidance they... See more

Service

People report positive experiences with service, highlighting the supportive space provided for weight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Pure gold. The group work with Natalie Fernando has been transformative, it's continuing to make a huge positive difference to me every day even though I thought I was beyond repair at the age of 60+... See more

Company replied

Rated 5 out of 5 stars

My mentor is Natalie Fernando. I have just completed my second 12 week block & I am 5st lighter. It's an ongoing journey as my goal is big. Natalie is very responsive & goes above & beyond to ex... See more

Company replied

Rated 5 out of 5 stars

Lighter life works, some will power is required at first but its easy to manage and is definitely worth the price. I did it years ago with great results and recently due to health issues which caused... See more

Company replied

Rated 5 out of 5 stars

I’m still on the weight loss part of my Lighter Life journey. I started in January and have lost over 3 stone so far - still a long way to go. I was worried before I started that I wouldn’t be able to... See more

Company replied


Company details

  1. #43 of 78 best companies in Weight-Loss Service
  2. #111 of 235 best companies in Fitness and nutrition
  3. #19 of 43 best companies in Meal Delivery
  4. #19 of 45 best companies in Wellness Programme

Written by the company

Lose Weight Fast With A Diet That Works


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

278 reviews

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4.6

All reviews

(278)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Mostly great.

Getting on well with the plan. All food high quality. Would be five stars but all packages received have been inadequately packaged. My last box had been opened and resealed. Evri not easy to deal with and not interested. Should be packaged better for the cost.

29 August 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

It's great that you're getting on well with the plan, wishing you all the best on your journey. So sorry to hear about the packaging issue, we'll certainly pass on your feedback.

Rated 4 out of 5 stars

What has made Lighterlife really work…

What has made Lighterlife really work well for me is my mentor, Jane Haylor. It’s not easy losing weight and she has been an inspiration and a very approachable mentor. I wouldn’t have returned to Lighterlife without her support. I only gave Lighterlife 4 stars cos their ordering website is ok once you’ve learnt to navigate it but it’s not intuitive. Jane however is 5*

25 August 2026
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you so much for your review, we are always striving to improve our clients experience so I will certainly share your feedback about the online shop. We'll share with Jane too, Mentor support is invaluable and its wonderful that you have had such a great experience :)

Rated 5 out of 5 stars

Day one and two were hard but my…

Day one and two were hard but my support person helped me through both days.
After that it got easier and am coping well. The packs are well ok ISH but do fill you so you are never hungry just slimmer.
I lost over half a stone on my first week but have settled into p pattern of around 2 lbs a week which is brilliant.
I don't think food now just look forward to reaching my goal and how lovely I will look.
I have never drunk so much water but quite like it now.
I enjoy the support session and really enjoy the chocolate bars😜
My support person is great and is always happy to help unravel me.
If you really want to lose weight and quickly I would recommend Lighterlife it's brilliant

23 August 2026
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Reply from LighterLife UK Ltd

It's great to read that your enjoying your journey, congratulations on your weigh loss so far. Mentor support is so powerful. Wishing you all the best as you continue your journey :)

Rated 5 out of 5 stars

When you think you are too old

When you think you are too old and your metabolism slowed down making you losing weight too hard, then this diet always works. Not always easy to stick to it but great support to help you to get most of it. Never ignore the program management once you lost your weight too hard keep the weight off

14 August 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Group and Mentor support is so important, especially in Management. Wishing you the very best on your management journey :)

Rated 4 out of 5 stars

Customer service and product range

After a serious problem with an order some years ago I avoided Lighter Life and tried other programs when I occasionally wanted to lose some weight. However, I returned to LL recently, ordering a few items at a time, and so far the experience has been very good. Most of the reviews seem to focus on the mentoring side of the program. I can't review that, as I don't want a mentor or group work, and I appreciate the fact that there's flexibility with the LL program and we don't have to order through a mentor in the way the Cambridge program works. The customer service and products are what are important to me. So far, ordering has been simple, delivery very quick, and the products suit me - they're not laden with pea protein, which my digestive system doesn't tolerate. I appreciate the fact that there are savoury options, as I don't have a particularly sweet tooth. My only grumble - and it applies to every diet program - is that the bars are all chewy, very sweet, and mostly covered with chocolate, and I wish there was a biscuit-based bar (similar to Nestlé's Crunch & Slim bars, which were discontinued many years ago but which really worked for me). The thing I really miss when I'm dieting is the crunch, so something hard and crunchy, rather than chewy, would be a great addition to the range. I'm sure I can't be the only one who needs something to get their teeth into!

7 August 2026
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thanks so much for your review. We are continually striving to provide the best service and products to our clients and are so pleased you've had a great experience.

The products alongside group and Mentor support are a powerful combination so please do get in touch if you change your mind about joining a group and we'll happily connect you to a Mentor.

I'd recommend trying our Popped Chips, we have a BBQ and Salt and Vinegar flavour are they're great if you're missing a savoury crunch :)

Rated 1 out of 5 stars

Everything relys on IT skills so just…

Everything relys on IT skills so just purchasing is a struggle. Web site a nightmare tothose with poor IT skills. It excluded us totally from what used to be a go get products and have a face to face meeting with other members. Some of us don't call this progress, just descrimination.
Descrimination against other social groups is not PC but older generations who've had no IT in their school time or working life, are expected to be able to suddenly do zoom things 🤔😴 no idea and do we want to make a fool of ourselves, NO THANkS. To adjust choices on an order- which has frustrated me on numerous attempts is beyond a joke. Why can't it be more obvious, when I want to complete an order I press complete order but it doesn't adjust my choices just says I can't add another box to the basket Grrrrrrrrrrrr. I've thrown my phone down in disgust on loads of times to go away and calm down before trying again!
Love the simple diet but hate hate hate the total system within. Advisor s haven't been any support just send a link !!!! Too small and quick to view so of no help whatsoever!!!
I'd give you a minus star rate if available as descrimination is riddled through your whole system.

4 August 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for taking the time to share your feedback. We are genuinely sorry to hear how frustrated you have become with some aspects of using our website and accessing our Mentor Groups.

We absolutely recognise that not everyone is comfortable with technology, and we appreciate that this can be particularly frustrating if online shopping and Zoom are not things you have previously had to use. We certainly do not want anyone to feel excluded or embarrassed, and we are sorry that this has been your experience.

However, we would like to clarify that the use of online technology is not intended to discriminate against anyone or any social group. Our products are sold through our online shop, and our Mentor Groups are delivered via Zoom, as these are the systems that enable us to provide our service to our clients Nationwide. We appreciate that this way of working may not suit everyone but being unfamiliar or uncomfortable with the technology does not mean that we are providing a poor service or deliberately excluding anyone.

We are pleased to hear that you love the simplicity of the diet itself, and we would genuinely like you to have a positive experience with the rest of our service too. If you are willing to contact us directly, we would be very happy to look at the difficulties you have experienced and see how we can help make things easier for you.

Please get in touch via help@lighterlife.com

Rated 5 out of 5 stars

Lighter Life has been a life changer…

Lighter Life has been a life changer for me . The program and food packs are a great structured way to take control of how one relates to food . The weekly group sessions are great for support and a safe space to share our journey and relationship with food and mental wellbeing . I have found it much easier to exercise and feel fitter and walking up and down stairs is much easier now . I would recommend Lighter Life to anyone struggling with weight and would like a safe supportive space and program to manage their weight. My personal mentor Natalie Fernando is very supportive and available whenever one needs support.
In 12 weeks managed to shed 2stone and my journey continues.

29 July 2026
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you so much for sharing your incredible experience during your first 12 weeks, congratulations! Its wonderful that this has been life changing for you. Group and Mentor support is incredibly powerful. We'll pass your feedback on to your Mentor Natalie :) and wish you ever success as you continue your journey.

Rated 5 out of 5 stars

Natalie Fernando - Lighterlife 'Beyond the Basics'

I have just completed the new 'Beyond the Basics' 8-week course with Natalie Fernando (LighterLife mentor), and I really can’t recommend it highly enough!

The course has given me so much more than just practical strategies for maintaining my weight loss. It has helped me understand my relationship with food, recognise my triggers, and build healthier habits that I feel confident I can maintain long term. Each week was informative, supportive and encouraging, with plenty of opportunities to reflect and learn from others.

A special thank you to our wonderful mentor, Natalie Fernando. Natalie created such a warm, welcoming and non-judgemental environment where everyone felt comfortable sharing their experiences. Her knowledge, encouragement and genuine care for every member of the group made a real difference. She celebrated our successes, helped us through the challenges, and always knew exactly the right thing to say to keep us motivated.

If you’re thinking about taking the Beyond the Basics course, I would absolutely recommend it. It’s been an invaluable investment in my long-term health and wellbeing, and I’m leaving feeling more confident, positive and equipped for the future.

Thank you, Natalie, for your kindness, support and inspiration throughout the programme.

24 July 2026
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you so much for sharing your incredible experience and your lovely feedback on your Mentor Natalie, we will certainly share this with her too.
You've perfectly described the power and impact that the weekly sessions have. Its amazing how confident you're feeling about the future. Wishing you all the very best :)

Rated 5 out of 5 stars

Pure gold

Pure gold. The group work with Natalie Fernando has been transformative, it's continuing to make a huge positive difference to me every day even though I thought I was beyond repair at the age of 60+ I have broken through a weight loss ceiling that I've had for years and had lost hope of ever getting below that number. I now understand my previous weight loss blocks and so much more. Getting my confidence back and believing I can continue to my ultimate goal is priceless. Can't thank you enough Natalie Fernando ♥️

28 July 2026
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Congratulations on your incredible journey. Working with your group and Mentor is totally transformative both physically and mentally and there are so many "lightbulb" moments along the way :) Thank you so much for sharing your experience, we'll certainly pass it on to Natalie too. Wishing you all the best as you continue your journey :)

Rated 5 out of 5 stars

My mentor is Natalie Fernando.

My mentor is Natalie Fernando.
I have just completed my second 12 week block & I am 5st lighter. It's an ongoing journey as my goal is big.
Natalie is very responsive & goes above & beyond to explain things & is very knowledgeable.
The sessions have been informative & supportive, which was a surprise as I'm not a group person because every one I've attended via other weightloss companies was repetitive, but Natalie's group meetings offer so much depth that you can't help but look forward to the next one.
I am still on my journey & I know Natalie will be with me every step of the way.
Thankyou for everything so far.
If anyone is looking to lose weight, get in touch with Natalie Fernando.

22 July 2026
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Congratulations on your incredible success! We'll share your lovely words with Natalie - Mentor and group support is so powerful and its wonderful t read what an incredible experience you've had so far. Wishing you every success as you continue your journey.

Rated 5 out of 5 stars

Natalie my mentor has made the…

Natalie my mentor has made the difference and the sending in my weight and measurements. She is so knowledgeable and encouraging it made me want to do well which I have.

11 July 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

Thank you for sharing your wonderful experience with your Mentor Natalie - I will share your words with her. Mentor support and the groups are so powerful in understanding your "why". Wishing you all the best on your journey :)

Rated 5 out of 5 stars

Excellent results

A chance conversation with a friend introduced me to Lighter Life which totally changed my eating habits with effective and immediate results. Mentor support has been excellent and group camaraderie priceless. Can't recommend it highly enough.

7 July 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

The fast, safe and effective results on plan are incredible alongside Mentor and group support, we're so pleased you had that conversation! Word of mouth is such a powerful way of spreading the word. Wishing you every success :)

Rated 5 out of 5 stars

Works for my mind as well as my health

I’ve been a customer with lighterlife for some years. My doctor recommended it to me and then monitored my progress and health closely. I use the program both to lose weight and to maintain my goal weight. The support is amazing, and the program helps you to look at why your weight may have got out of hand in the first place and helps you address the unhelpful thinking that we all fall into. The other good thing is that the packs contain full nutrition, I don’t have to balance the macros or monitor the calories. I just stick to the allotted packs for the day. They are shakes and soup based but there are also bars and pancake mixes and a mug cake option. As my weight came down my fitness improved and I became more active. The packs mean I don’t really have to think about whether I’ve been “good” or not. The group meetings help because we are all doing the same thing and everyone is pretty supportive. I’ve tried all the other plans and this one really
Worked for me.

25 June 2026
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

It's fantastic that you were recommended by your doctor. It really is an incredible plan that offers nutritionally complete products alongside Mentor and group support. We're thrilled to read that you about your experience. Wishing you all the best of your journey :)

Rated 5 out of 5 stars

Loving the shakes

Loving the shakes, really easy to stay on plan with the variety of packs. Great communication with my mentor, helping me feel in control and is always there if needed.

29 June 2026
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Reply from LighterLife UK Ltd

Our Mentors and the group support are key in exploring our relationship with food and working toward lasting change. Its great that you're enjoying the variety of packs too. Wishing you all the best on your journey :)

Rated 5 out of 5 stars

Best diet and ongoing support.

Best diet and ongoing support.
Lighterlife has provided first class support during my weight loss programme and continues to provide it. Having tried most diets, this for me is the only company that ‘gets it’. The group support which is also available by zoom, the materials provided, the support from a very experienced Counsellor, are second to none.
Most diet companies don’t apply the psychology needed, and neither do they provide ongoing support without further cost, indefinitely. I couldn’t recommend them more highly.

6 May 2026
Unprompted review
LighterLife UK Ltd logo

Reply from LighterLife UK Ltd

This is wonderful to read, thank you for sharing. We love that you're having such an incredible experience. We offer a powerful combination of great products, alongside Mentor and group support, helping clients to explore their relationship with food and develop skills for lasting change. We wish you all the best with your journey.

Rated 5 out of 5 stars

you listen when there is a problem

you listen when there is a problem, and you make sure what you do is medically safe for each individual.
it works

27 June 2026
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Reply from LighterLife UK Ltd

Safely supporting out clients is crucial. It's great that you feel listened to, wishing you all the best on your journey.

Rated 4 out of 5 stars

Very attentive mentor

Very attentive mentor. Personally
am not fully committed and have declined the on-line meetings. Am sure they help but am
not yet ready to participate. Have other commitments that get priority.

21 June 2026
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Reply from LighterLife UK Ltd

Mentors provide great support an guidance during your journey so please do reach out if you need to. We also have a wonderful Facebook community too so please take a look :)

Rated 5 out of 5 stars

Easy to order and edit my subscription

Easy to order and edit my subscription, quick delivery, good food choices and brilliant mentor, Natalie. Plus, I’ve currently lost almost two stones in just under two months! (I would say that’s the icing on the cake, but I’ve stopped thinking about cake for a little while!)

11 June 2026
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Reply from LighterLife UK Ltd

It's fantastic to read that you've lost almost 2 stone in under 2 months - congratulations! Our product variety is great and the Mentor and group support are key in long term change :)

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