Brought some hand winches from Lifting 365, asked some questions, got a fast & informative reply. The winches I wanted were out of stock but was offered a suitable alternative. Plus, I asked some tech... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Just made my first order from your website and I must say I had no trouble at all the specifications were there for the particular winch and prior to that was given all information from a nice chap vi... See more
Company replied
Product arrived now, it is as described. Dispatch was significantly delayed. But delivery was 2 working days post dispatch. Late dispatch was not well communicated initially. But once updated and c... See more
Company replied
I was under the impression you had a showroom in Dublin when I called you office but I was answered by a very kind receptionist who put me through to a sales lady. I was in the market for a small hois... See more
Company replied
Company details
- #17 of 33 best companies in Equipment supplier
- #2 of 2 best companies in Crane Dealer
- #10 of 30 best companies in Industrial equipment supplier
- #3 of 8 best companies in Industrial Supermarket
- #38 of 128 best companies in Software company
Written by the company
Lifting365.com® is a dynamic and innovative tech company at the forefront of the Lifting & Material Handling Industry. Our unparalleled presence in eCommerce and eLearning sets us apart. We don't just supply top-tier products through our efficient drop-shipping model; we also provide essential online training, ensuring our customers are fully compliant with all Health and Safety Legal Requirements. As a proud nominee for the Deloitte Technology Fast 50, our commitment to driving technological advancement extends throughout the rapidly evolving Lifting & Material Handlings sector. Lifting365.com® serves as your comprehensive one-stop marketplace, devoted to enhancing safety, efficiency, and productivity. Our dedication to education is evident as we prioritise rigorous online product training, empowering clients and partners with the necessary skills to optimise the use of our offerings for success in their operations. Connect with Lifting365.com® to see our exciting journey of innovation and growth. Global Distribution Centres: London, United Kingdom | Chester, United Kingdom | Wuppertal NRW, Germany | Newtown, Wales | Belfast, Northern Ireland | Dublin, Ireland | Cork, Ireland | New York, USA
Contact info
79 College Road, Harrow, HA1 1BD, London, United Kingdom
- 02071832272
- sales@lifting365.com
- lifting365.com
4.7
Excellent
607 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Lifting365
Thank you, Donal, for your 5-star review!
We're delighted to hear you found our team helpful and that you're happy with the quality of the product. Providing knowledgeable support alongside high-quality lifting and material handling equipment is what we strive for every day.
We really appreciate your business and look forward to helping you again in the future.
Best regards
Kieran Twohig
Founder & CEO | Lifting365
Very helpful on the phone
Very helpful on the phone, snd were questions straight away hence I ordered quickly
16 July 2026
Reply from Lifting365
Thank you for your fantastic 5-star review, Frank!
We're delighted to hear that our team was able to answer your questions straight away and provide the support you needed. We believe that clear, knowledgeable advice makes all the difference, so it's great to know you felt confident placing your order quickly.
We really appreciate your business and look forward to helping you again in the future!
Best regards
Kieran Twohig
Founder & CEO
Lifting365
Order arrived in less than 24 hours and…
Order arrived in less than 24 hours and good quality products.
14 July 2026
Reply from Lifting365
Hi Jordan,
Thank you for your fantastic 5-star review!
We're delighted to hear your order arrived in less than 24 hours and that you're happy with the quality of the products. We work hard to provide fast delivery and reliable equipment, so it's great to know we delivered on both.
We really appreciate your support and look forward to serving you again in the future.
Best regards
Kieran Twohig
Founder & CEO
Lifting365
Delayed dispatch, but fulfilled eventually
Product arrived now, it is as described. Dispatch was significantly delayed. But delivery was 2 working days post dispatch.
Late dispatch was not well communicated initially. But once updated and communication lines were established the service has been as expected.
28 June 2026
Reply from Lifting365
Hi Ben,
Thank you for taking the time to update your review. We genuinely appreciate you coming back to share your final experience.
We're pleased to hear that the product arrived as described and that, once dispatched, it was delivered within two working days. We're also glad we were able to keep you updated once communication was established.
We do, however, acknowledge that the initial dispatch took longer than expected and that our communication should have been better from the outset. We take feedback like this seriously and are continually improving our processes to ensure customers receive timely updates whenever unexpected delays occur.
Thank you again for your patience and for giving us the opportunity to put things right. We hope to welcome you back in the future and provide the level of service our customers have come to expect from Lifting365.
Best regards;
Kieran Twohig
Founder & CEO | Lifting365
Excellent serivce.
29 June 2026
Reply from Lifting365
Thank you, Paul, for your 5-star review and your kind words. We're delighted to hear you received excellent service. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Kieran Twohig
Founder & CEO, Lifting365
Perfect in all regards
23 June 2026
Reply from Lifting365
Thank you, James, for your fantastic 5-star review! We're delighted to hear everything was perfect. We really appreciate your support and look forward to helping you again in the future.
Best regards
Kieran Twohig
CEO | Lifting365
Prompt service & reply to initial call.
Prompt service & reply to initial call.
Quote emailed within 10 mins
Excellent service
12 June 2026
Reply from Lifting365
Thank you for the 5-star review, Donal.
We really appreciate your feedback. We're delighted to hear that you were happy with the prompt service and quick response.
Providing fast quotations and keeping things moving for our customers is something we take great pride in.
Thanks again for choosing Lifting365, and we look forward to helping you again in the future.
Best regards
Kieran Twohig
CEO | Lifting365
Alan Sheehan is a credit to this…
Alan Sheehan is a credit to this business, top shelf customer service, going above and beyond what you would expect.
WILL USE AGAIN!
1 May 2026
Unprompted review
Reply from Lifting365
Hi Adam,
We really appreciate you taking the time to leave this, thank you. Great to hear Alan made such a strong impression. He puts a lot into making sure everything runs smoothly for customers, so it’s good to see that coming through. We look forward to working with you again.
Best regards;
Kieran Twohig
CEO | Lifting365
Excellent Service
Excellent service. Claire was a massive help. Always got quick replies from any queries I had and sent over my requests for certificates and links promptly. Claire went above and beyond to help. Thank you.
28 April 2026
Unprompted review
Reply from Lifting365
Hi Lorna
Thanks a million for taking the time to leave this review, we really appreciate it.
Great to hear you had such a positive experience. Claire will be delighted with the mention; she always puts a big focus on quick responses and making sure everything is handled properly, so it’s good to see that coming through.
If you ever need anything else, whether it’s certificates, training, or equipment, just give us a shout, we’ll be happy to help.
Brilliant service a item I ordered was…
Brilliant service a item I ordered was out of stock and a Alan quickly informed me of this and offered a very similar replacement in its place which was sent soon after 👌
31 March 2026
Reply from Lifting365
Hi Anthony,
Thank you for the great review, we really appreciate you sharing your experience. Delighted to hear Alan was able to step in quickly, keep you informed, and get a suitable alternative out to you without delay. That’s exactly the level of service we aim to deliver.
If you need anything else at all, we’re always here to help.
Kieran Twohig
CEO | Lifting365
Excellent Service
Excellent service, very easy to use the website. Ordered what we needed and the item was delivered immediately.
31 March 2026
Reply from Lifting365
Hi Caroline,
Thank you for the fantastic review, we really appreciate you taking the time to share your feedback. It’s great to hear you had a positive experience, and we’re delighted everything met your expectations.
If there’s ever anything we can help with in the future, don’t hesitate to reach out.
Thanks again for your support.
Best regards
Kieran Twohig
CEO | Lifting365
Great service and simple website to use…
Great service and simple website to use and navigate. Price is very good also.
29 March 2026
Reply from Lifting365
Hi Ian,
Thank you for the fantastic 5-star review, it’s really appreciated. We’re delighted to hear that you found the website easy to use and that the pricing met your expectations. That’s exactly what we aim for, so it’s great to know it’s coming through.
Kind regards,
Kieran Twohig
CEO | Lifting365
Website was very clear and easy to use
Website was very clear and easy to navigate. I put in my enquiry and almost immediately got a reply. Asked another question, Again a very fast reply. Ordered and paid immediately.
19 March 2026
Reply from Lifting365
Great to hear this, Patrick.
Thanks for taking the time to share it. We put a strong focus on keeping the website clear and making sure enquiries are responded to quickly, so it’s great to know that made the whole process straightforward for you. Delighted you were able to get what you needed without any delays.
Really appreciate the order and your feedback.
Best regards
Kieran Twohig
CEO | Lifting365
Efficient checkout service
16 March 2026
Reply from Lifting365
Hi Glyn
Thank you for the great review! We’re delighted to hear that you found the checkout process efficient and easy to use. We work hard to make ordering as straightforward and smooth as possible, so it’s great to know that came across. We really appreciate your support and look forward to helping you again in the future.
Kind regards,
Kieran Twohig
CEO, Lifting365
Very easy to use website
Very easy to use website
Cheaper than other competitors in the market
15 March 2026
Reply from Lifting365
Hi Ross
Thank you for taking the time to leave such a positive review. We are delighted to hear that you found the website easy to use and that our pricing compared favourably with other suppliers.
Our goal at Lifting365 is to make sourcing lifting and material handling equipment as straightforward and cost-effective as possible, so it is great to know that this was your experience.
We really appreciate your feedback and look forward to assisting you again in the future.
Kind regards,
Kieran Twohig
CEO | Lifting365
Always been quick and easy to use
Always been quick and easy to use. Found what I was looking for ordered then it arrived. Proper.
8 March 2026
Reply from Lifting365
Hi Dan,
Thank you for the great review. We're delighted to hear that you found the website quick and easy to use and that the ordering process worked smoothly from start to finish.
It’s exactly the experience we aim to provide, so it’s great to know everything arrived as expected.
We appreciate your support and look forward to helping you again in the future.
Best regards,
Kieran Twohig
CEO | Lifting365
Could be better
Informative but I'd like to have seen a bit more of the bins in action and the AI voice used was terrible with a few pronunciation mistakes right through. Videos included need to be longer and more professional, looks like some of them were recorded on a phone (poor quality).
£75 for the course is very steep for the certification to only last 1 year.
5 March 2026
Reply from Lifting365
Hi Brad,
We’re very pleased to hear that you found the course informative. The course content is designed to cover the key areas participants need to understand, including legal requirements, what to check before use, safe procedures during operation, and the steps to follow after use. Each module also includes multiple-choice questions to help reinforce the learning before progressing through the course.
We have delivered thousands of courses to individuals and organisations, and this is the first time we have received feedback of this nature. We genuinely value feedback like this, particularly the technical points you raised, as these are the kinds of refinements our training team can quickly incorporate into the course materials.
When improvements are made, participants can redo the course free of charge so they can benefit from the updated version.
Regarding the certification period, this reflects common industry practice for safety awareness training, particularly when it comes to Material Handling Equipment, where periodic refresher training helps ensure knowledge remains current and safe procedures continue to be followed in line with evolving standards.
Thank you again for completing the course and for providing your feedback.
Best regards
Kieran Twohig
CEO | Lifting365
Great customer service
Great customer service including swift response to technical enquiry
5 March 2026
Reply from Lifting365
Hi Richard,
Thank you for the great review. I’m delighted to hear you were happy with the customer service and the quick response to your technical enquiry. We always aim to provide clear and timely support when customers need advice.
If you ever need assistance again, please feel free to get in touch.
Best regards,
Kieran Twohig
CEO | Lifting365
Reply from Lifting365
Hi Paul,
Thank you, it’s great to hear that you found the team friendly and helpful. I’ll be sure to pass your comments on to them.
If there’s ever anything we can help you with in the future, please don’t hesitate to get in touch.
Best regards,
Kieran Twohig
CEO | Lifting365
Website well laid out
Website well laid out. Found what i needed very quick.
Easy to order and pay.
4 March 2026
Reply from Lifting365
Hi Andy,
Thank you for the feedback. I’m really glad to hear you found the website easy to navigate and were able to find what you needed quickly. We put a lot of effort into making the ordering process as straightforward as possible, so it’s great to know it worked well for you.
If you ever need any assistance selecting equipment or have questions about lifting products or training, feel free to get in touch anytime.
Best regards,
Kieran Twohig
CEO | Lifting365
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.