License Tom Reviews 

1,524
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Considering 1,101 reviews, reviewers overwhelmingly had a great experience with this company. Customers truly appreciate the fast support and incredibly helpful staff who go above and beyond to make resolving software activation issues a completely seamless process. People frequently mention the clear communication, detailed guidance, and lightning-fast responses they consistently receive when setting up their Microsoft products on new computers. Some reviewers were not happy with occasional communication delays or isolated instances where they received no replies to their urgent inquiries. A few other consumers also noted encountering tricky activation hurdles, unexpected software glitches, or wanting extra proof before committing to a purchase.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items are reliable and work as... See more

Customer service

Customers had positive experiences with customer service, consistently praising the team for being... See more

Response time

Users describe positive interactions with response time, highlighting amazingly prompt and helpful support... See more

Staff

Reviewers mention positive feedback about staff, highlighting extremely prompt and knowledgeable assistance.... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick responses and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Transaction was fast and download was simple. I received my product key and registered my office 2024 pro. Have been using the Microsoft office pro 2024 with absolutely no problems. It was well worth... See more

Rated 5 out of 5 stars

I lost my subscription to my Office 24, David at License Tom.com worked with me for about 3 days to finally get it back up and running. This man has the patience of Jobe!!!! always cool, calm and co... See more

Rated 5 out of 5 stars

David @ LicenseTom helped me repeatedly with excellent direction trying to make the Groupon item work properly. He was not only patient, but very pleasant. I am certain that it NEVER would have work... See more

Rated 5 out of 5 stars

I used this company for the first time and was blown away. Between the price and outstanding technical assistance from David, I can't say enough good things. In the future, I will always make them m... See more


Company details

  1. Computer Software Shop

Written by the company

We are Microsoft partner and resellers. We offer over 1,000 digital products, covering the full range of needs for Windows, Mac, gaming consoles, tablets, and smartphones.

Why Customers Trust LicenseTom

Written by the company

Instant Digital Delivery
Receive your product key and instructions by email shortly after purchase. No waiting, no shipping — fast and simple access.
Reliable & Verified Service
We operate through established software distribution channels and work with trusted suppliers to ensure reliable products.
Support When You Need It
Our team is available to help with installation and activation, ensuring a smooth experience from start to finish.

Our Delivery & Support Guarantee

Instant digital delivery with support

All products are delivered digitally via email shortly after purchase, including your activation key and step-by-step instructions. If you experience any issues with installation or activation, our support team is available to assist you. If a product does not work as intended, we will provide a replacement or a suitable solution. We are committed to ensuring a smooth and reliable experience from purchase to activation.

Contact info

Promotion box for License Tom

Secure Software & Game Deals

Instant delivery • Trusted service • Support available

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 14% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(1,524)

1,039 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The transaction was quick and seamless

The transaction was quick and seamless, and the download process was very simple. I received my product key promptly and was able to register Microsoft Office 2024 Pro without any issues. I’ve been using it with absolutely no problems so far. It was definitely worth the price. Most importantly, I really appreciate the trustworthiness and prompt customer support. Highly recommended!

6 September 2026
Unprompted review
Rated 5 out of 5 stars

Fast order!

Fast order!
Had a minor issue that was very fast resolved by the tech support! Instant delivery on the spot and fast respond as they say!

27 August 2026
Rated 5 out of 5 stars

Recently purchased the office 360

Recently purchased the office 360 bundle and have nothing but great things to say about this product. Received within an hr of purchase. was easy to set up and an AMAZING price. Customer service is super easy to contact and help with any issues. can't recommend this product enough

26 February 2026
Unprompted review
Rated 1 out of 5 stars

لاCustomer service

لاCustomer service
Product
Warranty
Read our Guidelines for Reviewers

2 September 2026
Unprompted review
License Tom logo

Reply from License Tom

Hi there,

Thank you for your feedback.

To help us resolve this issue promptly, please reach out to our support team at support@licensetom.com. To assist us in locating your order quickly, kindly include your Groupon redemption code or your website order number in your message.

Upon receiving your details, we will immediately investigate the status of your order or any issues that you have encountered.

We look forward to assisting you.

Best regards,
David,
LicenseTom Support Team

Rated 5 out of 5 stars

I bought MS software

I bought MS software, but I did not know how to get it onto my laptop to find the guidelines. But it was very hard for me, so I almost gave up because your site shows all kinds of coupons, so I thought I was lost on this website. Several days later, I tried again to see if I could get back the money I paid. Fortunately, I got help from an MS person named David, like an angel to me, to lead me the right way and helped me load MS software easily, and I was so happy finally. He kept letting me know, one by one to finish my job easily. Even after loading the software I had many questions, so I asked him, but he was never annoyed and happily guided me the right way. I am still astonished by his help and kindness; I have never been treated like this. I even asked about other MS related problem but he guided me in the right way. So I am very happy with him, named "David".

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Very Easy and Professional

Working with License Tom was an absolute game-changer, and communicating with David made the entire process seamless. From the very beginning, David was incredibly responsive, patient, and knowledgeable, taking the time to answer every question clearly and walk through each detail without any hassle. His professional yet approachably friendly communication turned what could have been a complex, overwhelming task into a quick, stress-free experience.

Thanks to David's prompt updates and guidance, everything was handled efficiently and accurately. I couldn't have asked for better support or a smoother process!

30 August 2026
Unprompted review
Rated 4 out of 5 stars

Excellent Customer Service & Time Efficiency

I purchased Microsoft 365 to use for college courses over a year ago. We recently experienced a house fire and everything is a total loss. While replacing one of our two laptops, I replied to that e-mail from over a year ago, not expecting a response and feeling defeated about having to re-purchase something that has already been paid for. However to my surprise, I received a response within two hours and with it came a helpful solution. Tom was empathetic to what we are going through right now and it is so refreshing for something positive like this!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Only way to go for MS Office

I don't know why anyone would buy MS Office any other way. The license is valid, product support is excellent (they reply within minutes to questions) and the deal I got was excellent. It's a no-brainer.

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Microsoft office 2024 pro

Transaction was fast and download was simple. I received my product key and registered my office 2024 pro. Have been using the Microsoft office pro 2024 with absolutely no problems. It was well worth the price.

12 August 2026
Rated 5 out of 5 stars

Customer service was lightning fast

Customer service was lightning fast. Assisting details were specific enough to allow a very easy solution. The problem was NOT caused by them, but by Microsoft’s parasitic habit to refuse to uninstall previous program components. Techno support Dave was great!

23 August 2026
Unprompted review
Rated 5 out of 5 stars

New to the Mac

I am 67 and slow with the Mac. i am good on window. I made mistake on Groupon and purchase the micro office for my window and i been the email asking them to help me.
on a SUNDAY David took all afternoon to get me and up and running. I was trying top get the license after 30 days i purchased was a no no.
thanks DAVID
Pam

23 August 2026
Unprompted review

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