Livom Möbel Reviews 

Our experience with Livom has been disappointing.

We placed our order knowing that production would take 6 to 8 weeks, and we were prepared for that timeline. Unfortunately, the products delivered from Poland were not the ones we ordered. While Livom agreed to send corrected replacements, this means we now have to wait an additional 6 to 8 weeks because of a mistake that was not ours.

What left us dissatisfied was the way the situation was handled. We received very little acknowledgment of the inconvenience caused and no meaningful apology. Replacing an incorrect order at no additional cost should be expected; it should not be presented as compensation for the customer's inconvenience.

Considering the price of the furniture, we expected a significantly higher level of customer service and care. We hope Livom improves how it supports customers when problems occur.

I originally had a look at the "Harvey" modular sofa in Livom's Berlin showroom, a super helpful and welcoming experience. I was super happy to find out that Livom was finally shipping to the Netherlands, and we ordered the sofa there. Shipping, including picking a custom date, went smoothly. We're very happy with the sofa. It's super high quality (both construction and finish) and very comfortable. Highly recommended

Ms Sahiti in Lutry was very helpful and professional. We are very happy with our set, it is as confortable as expected.
Important to note that it is difficult to communicate with Livom central and the installers if you don’t speak German or English

I love our new couch!

Positive things:
- they care for customers, i can see it.
- quality, i feel like we have "rich people couch"
- smooth delivery, nice people even offered to set it up. we rejected cause we weren't ready and no regrets cause it was quite easy!
- we have animals so it is easy to vacuum and hair does not get stuck on it!
- love the sleeping function and modularity, etc.

Negative Things
- The price of the couch went from 2.6K€ to 5.1K€ in one night. It took me 1 week to decide, order samples, compare with other couches etc and on a Sunday, I decided that I want to see the couch myself in the showroom. When I went to the showroom on a Monday, the price was way too high! I had a big panic. In the end, they told me that it will be on sale soon, etc. I didn't love that couple of days I thought I f*cked it up and almost bought another couch. I also bought the couch immediately when it went on sale, and they decreased 200 EUR more after couple of hours. I didn't love that and asked for a refund and they did give me in the end but i had to push back a bit.

We ordered, and paid in full, a sofa and I have to say for a modern company the communication is rubbish. These guys are a good example of how not to conduct business in this day and age. I only hope when the sofa does eventually arrive we do not have any guarantee issues because I totally do not have much faith in their service.

I looove the sofa, yet the material/its finishes in a couple of corners looks unpolished. However, super comfy, punctual delivery and overal great customer service.

great online shopping experience, delivered as scheduled, great communication. most importantly - sofa is really high quality and very comfortable. top!

Big sales promises, but they turned out to be lies. The sofa we have ordered has been discontinued weeks after we got it with no option to buy a new set of covers. Extremely disappointed!
The worst after sales service ever! They always advertise deals but do not apply them. More lies!

Bought our supposedly natural fabric sofa from them years ago only to discover much later that it is not natural fabric at all but "natural woven" plastic crap.

Thousands for a sofa that was falsely advertised, in my opinion. Disgraceful

Wrong item was delivered 1 week ago, since then there has been no update or communication from Livom on when correct item will be delivered.

I found that company "sales 50%" is no honest, because it was mentioned limited time, days countdown in July, than restarted in August and restarted again in September.
Sofa is good .

Hello,

I thank you for delivering the sofa , but for all the reasons I explained to Filipe from Geneva, I didn’t receive the sofa I asked for and want you to take it back.

I am disapointed by your way to handle this , as I asked the day I received it so the 22nd of July to take it back. I discussed with mister Filipe on the phone the day after, it was 10 days ago that they come to take it back ( It was wednesday 23rd of July). Filipe just told me: We wait for my manager not to be sivk anymore and I ll give you news..

I completely understand that people get sick, I am a gynécologist myself. I really hope he recovers soon. But you have also to understand that my situation is complicated. I love with my Young son of 1,5 years. To be sure he does not break or make the sofa dirty , I had to put the sofa in his room and lock the room. Now he does not have a room and a bed anymore. What do I do? Nobody answers me…

Please understand my situation. I want to give back the sofa in Perfect condition as soon as possible. I just got separated from The father, I am currently living a nightmare in every sens of the terms. I really need your support.

You can call me on 0041788257743.

Thank you,

Alexia

Missing parts, No Customer Service, No response to emails, ... unbelievable !!

We bought a Harvey couch in Toffee color and we are very happy with it, it’s stylish, comfortable and solid.

I’m really dissatisfied! We are still waiting for our couches that we ordered in January! That’s more than 4 months! We spent almost 8’000 CHF with LIVOM, so we expected to have a better service.😕

Bad Customer Service

They delivered a flawed pillowcase. I rejected this right away.

With EU law it s a very clear case: so either i can send the product back or they send a flawless product in exchange.

So far they are telling me they need to speak with the production but this is not really my problem as i ordered directly at livom.
To me it looks like a game where they want to sneak out of their responsibility.

To be honest. The products are ok but not great. The prices and marketing imply more of high quality product but it s just ok, probabely made in Rumania. Not sure about the work conditions.

Everythings feels a bit to cheap and simple but ok enough to not complain all the way. I knew that beforehand by visiting the showroom. So what u pay is the good design ideas and flexibilty. If u want premium feeling look somewhere else.

All in all i d say a start up that is trying to make fast money by greenwashing marketing and a premium approach which they can not fullfill.

Worst is this shady and bad service.

After my recent experience with LIVOM, I find myself in the unfortunate position of having to share a negative review. My hope is to inform other potential customers so they can make a more informed purchasing decision.

1. **Incomplete Delivery:**
First and foremost, my experience was marked by an incomplete delivery. An essential piece of my sofa, one of the cushions, has been delivered only after a claim, leaving me with an incomplete product and a sense of neglect by the company.

2. **Misleading Configurator:**
LIVOM's website offers a product configurator that proved to be misleading. Because of this feature, it seems I made a mistake in the order, receiving a sofa in a different color than what I wanted. This situation could have been avoided with clearer and more transparent guidance during the configuration process.

3. **Inefficient Customer Service:**
My experience with LIVOM's customer service was disappointing. Not only were they unable to offer adequate solutions for my problem, but I also perceived a general disinterest in meeting my needs as a customer. A situation that left me frustrated and dissatisfied.

4. **Inconsistent Green Policy:**
Despite LIVOM advertising a "green" policy on its website, I was surprised to discover that it's not possible to return just the removable covers of the sofa; the entire sofa must be returned. This policy seems to contradict their own principles of sustainability.

5. **Better Options Available:**
To make matters worse, I discovered that the same sofa is available directly from the manufacturer, FEYDOM, which has an Italian base. Not only is the price more advantageous, but FEYDOM also offers an Italian warranty and significantly better customer service.

In conclusion, my experience with LIVOM was far from my expectations. I advise anyone considering a purchase with them to carefully evaluate other available options on the market that may offer better value, service, and support.