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LegalZoom Reviews 

32,813
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,334 reviews, reviewers overwhelmingly had a great experience with this company. People often share that the staff is exceptionally patient, professional, and welcoming when guiding them through various documents and complex procedures. Consumers find the online platform very easy to navigate, noting that customer support answers questions promptly and ensures everything is completed smoothly. Some reviewers were not happy with the aggressive upselling tactics and frequent sales calls trying to push additional products immediately after registering. A few other people also felt that response times for certain filings took much longer than expected when managing administrative requests.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their patience, knowledge, and... See more

Customer service

Users describe positive interactions with customer service, noting that representatives are kind, highly... See more

Service

Consumers find service to be positive, noting that representatives are helpful and make difficult times... See more

User experience

People report positive experiences with user experience, finding the platform very user-friendly and easy to... See more

Response time

Customers consistently note positive experiences with response time, highlighting prompt and helpful support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Lisa Montoya provided valuable guidance and understanding of the credit process. The information she provided was incredibly helpful. As we begin this journey, having someone like Lisa Montoya on our... See more

Company replied

Rated 5 out of 5 stars

Lutika (may not be spelled correctly) was very patient with me to fully explain how things were processed on prior changes. There were several different question that she worked with me to address.... See more

Company replied

Rated 5 out of 5 stars

Bryan was warm and welcoming from the start. He listened well and assured me he was available to address my needs and assist me. He remained attentive through some technical difficulties and made sure... See more

Company replied

Rated 5 out of 5 stars

Legalzoom's network, pricing for services, professionals, are the best you can get! I know, I've used the services of Legalzoom 5x 3yrs. with seamless service delivered on time, everytime and to t... See more

Company replied


Company details

  1. Legal Services
  2. Business administration service
  3. Business-to-Business service
  4. Estate Planning Lawyer
  5. Intellectual Property Registry

About LegalZoom

Written by the company

About us

LegalZoom helps people navigate the legal system from registering a business to securing their legacy, and handling life’s legal moments. Since our founding, we’ve transformed how individuals and small business owners engage with legal processes, making legal support more intuitive, approachable, and built for real life.

By combining powerful technology with experienced attorneys—through our law firm LZ Legal Services and independent attorney network—we provide the tools and guidance people need to take control of their legal needs with clarity, confidence, and ongoing support.

A few highlights:

  • 25+ years leading the industry
  • 9M+ legal solutions delivered
  • #1 choice for small businesses

LegalZoom offers:

  • Business formation services for LLCs, corporations, nonprofits, and DBAs
  • Ongoing business compliance and support with registered agent services, annual report filing, business licenses, and operating agreements
  • Comprehensive estate plan services including wills and trusts
  • Personalized legal support through attorneys and guided online tools

Get Started with LegalZoom

Written by the company

Life is more legal than you think.
We are the leading online legal services company, transforming how millions of individuals and small businesses navigate the legal system. By combining intuitive technology with access to experienced attorneys, we offer the tools and guidance people need to confidently manage all of life's legal needs.

LZ 100% Accurate Filing Guarantee

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.

We stand by our work—If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you.
We're committed to the highest quality and accuracy. If your filing is rejected or incorrect due to our error, we'll correct it with the government filing agency at no additional cost to you. This guarantee applies to all LegalZoom products that are filed with a government agency except for legal services provided through our subsidiary law firm, LZ Legal Services.

Contact info

Your trusted partner for legal solutions

Empowering your success at every step

4.6

Excellent

TrustScore 4.5 out of 5

33k reviews

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4.6

All reviews

(32,813)

8,422 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

They answered the phone!

They answered the phone!! A real person, on a holiday evening. Verified me quickly and sent the documents I needed within a minute! My mind is blown as there aren’t many companies that have this level of service anymore. I am thrilled.

7 September 2026
Rated 1 out of 5 stars

Llc formation

I formed an llc with legal zoom and the company misspelled my name as the owner. I could not open a bank account due to the misspelling of my name. Legal zoom filed an amendment to process the name change. It has been almost one month and I have not seen the problem solved. I have had a horrible experience and my time has been wasted on every level. Not to mention I cannot move forward to start my business. I am extremely disappointed with my experience and accept that I paid a company to fail pretty sad. I may have to dissolve it and start over and pay twice with a new llc.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Quick and efficient help!

Sanreo took the time to find out my issue and worked with me to resolve it. She upgraded my account to a couples trust from a personal (which I had mistakenly signed up and paid for) quickly and without issue. Thank you for your time!

7 September 2026
Rated 5 out of 5 stars

Easy to use

Easy to use.
It's all you need for a successful business creation at one place.

7 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Mohamed,

We're so happy to hear that you found our services easy to use and that it provided everything you needed for a successful business formation! We truly appreciate your positive feedback.

Best,
Kranti

Rated 5 out of 5 stars

Customer service was quick and very…

Customer service was quick and very helpful!

6 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Amanda,

We appreciate you sharing your feedback with us. We are so happy to hear that you received quick and very helpful customer service! We are glad to hear about your positive experience.

Best,
Kranti

Rated 5 out of 5 stars

Excellent Customer Service and Support Since 2011

I have been a LegalZoom customer since 2011 and I have continued to use their services because of the convenience, professionalism, and support that I have received over the years. Most recently, I worked with their team regarding my estate planning needs. Every representative I have spoken with has been knowledgeable, patient, and took the time to explain everything clearly. I never felt rushed, and I really appreciated having my questions answered in a way that was easy to understand in a plain English, which makes important legal matters for me. After so many years as a customer, I can truly say that LegalZoom has provided me with excellent service and helpful support whenever I needed it. I would gladly give them five-stars plus.

1 September 2026
Unprompted review
LegalZoom logo

Reply from LegalZoom

Hi Stephanie,

We are so delighted to hear about your long-standing positive experience with our services, especially regarding your estate planning needs. It's wonderful to know that our team's professionalism, clear explanations, and patient approach have consistently met your expectations over the years. Thank you for your kind words and continued trust.

Best,
Kranti

Rated 5 out of 5 stars

Easy to setup Will and Trust

Easy to setup Will and Trust, all documents easy to complete and excellent guidance from Legal Zoom documents.

1 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Jacques,

We're so glad to hear that setting up your Will and Trust was easy and that our documents provided excellent guidance.

Best,
Kranti

Rated 5 out of 5 stars

Outstanding Service

The representative was knowledgeable, thorough, and very helpful!

3 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Michael,

We are so glad to hear that our customer service representative was knowledgeable, thorough, and very helpful. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

Kelly quickly and politely answered my questions.

Kelly found all the answers to my questions, and kept me updated on what she was doing while I was waiting. She was extremely polite, professional, and efficient. She greeted me warmly and checked to make sure all my questions were answered, even recapping everything we'd talked about, before wishing me well when I ended the chat. A positive and helpful interaction.

6 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Heather,

We're so glad to hear that our customer support team member found all the answers to your questions and kept you updated. It's wonderful that their politeness, professionalism, and efficiency made for a positive and helpful interaction.

Best,
Kranti

Rated 5 out of 5 stars

Rey Derutas = excellent service.

Rey very quickly understood what I needed and took care of it.

5 September 2026
LegalZoom logo

Reply from LegalZoom

Hi William,

We're so happy to hear that our customer support representative, Rey, understood your needs and took care of them. We appreciate your positive feedback!

Best,
Kranti

Rated 5 out of 5 stars

I was caught in a "do-loop" on the…

I was caught in a "do-loop" on the website; the LLC path wanted to use my home address, but the Registered Agent path wanted my LLC information. Amal provided me with another path that solved the issue and allowed me to setup the LLC using the Legal Zoom Registered Agent details.

6 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Roy,

We're glad we could help you navigate the website's process for setting up your LLC. We appreciate you highlighting how our team assisted in resolving the address conflict, ensuring a smoother experience with the Registered Agent details. Your feedback helps us improve our service.

Best,
Kranti

Rated 5 out of 5 stars

The process of setting up your will was…

The process of setting up your will was seamlessly easy, questionnaire was very helpful and I recommend using this service.

6 September 2026
LegalZoom logo

Reply from LegalZoom

Hi,

We're so glad that setting up your will was easy and that our questionnaire was helpful. We appreciate your recommendation!

Best,
Kranti

Rated 5 out of 5 stars

Sarah Mae Dumato was very helpful to me…

Sarah Mae Dumato was very helpful to me in determining what my subscription covers, as I am needing advice on doing an addendum.

6 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Chandra,

We're delighted to hear that our customer support representative, Sarah, provided excellent assistance in clarifying your subscription details and offering advice on your addendum needs. We appreciate your kind words!

Best,
Kranti

Rated 5 out of 5 stars

Very easy process for a new business…

Very easy process for a new business owner. Love this website.

5 September 2026
LegalZoom logo

Reply from LegalZoom

Hi Gina,

We're so happy you found the business formation process very easy as a new business owner. We appreciate your positive feedback about our website!

Best,
Kranti

Rated 5 out of 5 stars

Knowledgeable and quick to respond

Knowledgeable and quick to respond. Great service.

5 September 2026
LegalZoom logo

Reply from LegalZoom

Hi David,

We are so pleased to hear that our customer support team was knowledgeable and quick to respond. We appreciate your kind words and are glad you received great service!

Best,
Kranti

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